The Activity Log
portlet provides a list of events in several categories. Each event is
displayed as an entry, and includes various parameters such as a description of
the event, the time of occurrence, and so on. This log collects various events
reported by a device, as well as actions performed on it by the CSR, the
end-user, and automated Prime Home or device processes. This tool helps in
identifying whether an event performed on the device is the cause of the
problem that the subscriber experiences.
Note that the 'Search
In' tool provides an easy method of viewing specific events. You can choose to
view log events according to a specific entry parameter, and then display only
entries that have a specific value of this parameter. For example, in the
Search In box select the '!' parameter. The portlet refreshes, providing check
boxes with this parameter's available statuses. Select the 'Success' check box
and click 'Find'. The portlet refreshes again, displaying only log entries with
a success status.
In addition, each
entry ends with a 'more...' link, which, when highlighted, provides additional
information such as the full event name and the TR-069 parameter name and
value. Position your cursor over the "more.." link to display this information.
If you are tracking
events in real time, note that it may take up to a minute for an event to
appear in this portlet. For example, if a device restarts, it may take time to
see the corresponding entry in the log. However, the event's timestamp will be
The Activity Logs can be exported for further analysis by selecting the
Export option on the top right of the screen.
In order to
maintain system performance, log events that are older than a pre-configured
period are deleted.