procedure shows you to how to access the Prime Home system.
browser and enter the Prime Home server's URL.
The Login screen
Figure 1. Prime Home
username and password, and click
In. The main Dashboard appears.
Landing Page -
The Dashboard page is
designed as a 'landing page' (i.e. during "idle" mode - when the CSR is not in
a support call). The most recently managed devices are displayed here after you
log in. Refer to
Search for Multiple Devices
The Dashboard tab
includes the following menu options:
Dashboard - Displays
recently managed devices specific for each user that is logged in.
Households - This screen
displays predefined households which can contain several devices. Refer to
Customers with a
special license have access to a Language portlet on the Dashboard. Clicking on
the relevant flag displays all the UI menus, tabs, fields, error messages, and
other strings in the required language.
Prime Home uses
highly-sophisticated portal technology for its web-based system. The portal is
provided to the user as a web page on a standard browser, from which a
multitude of actions can be performed. The portal is actually a dynamic
framework of portlets, which are functional elements with a graphical
representation. This modular concept enables building a highly-versatile,
web-based system, catering to a wide range of requirements and applications.
Prime Home is divided
into tabs - each representing a specific management module with menu options on
the left hand side. The available tabs are as follows:
Dashboard - contains
generic portlets that are not bound to a specific customer
Device View - includes
tools for analyzing and resolving customer issues for a single device
Operations - contains
functionalities for working on many devices at a time such as device group
creation, batch operations, and so on (for Operations users only)
Reports - contains
ability to schedule reports and view generated reports
Administration - includes
capabilities such as user management.
Statistics - displays
dashboard that allows users to understand the state of the system at a glance
System - holds
configuration and troubleshooting options for Cisco internal staff only
You can control the
content in the tables as follows:
Choose the number
of items to be displayed on the screen
columns to be displayed on the screen by right clicking on the column and
selecting the ones you want to display
are resizable by dragging the column borders with your cursor.
Pull up Customer
Details on Screen
There are several ways
to quickly access customer's device information in Prime Home.
Search field on
the top right of the screen. You can either search by household or by device
using various identifiers.
customers also have the option to go straight to a device or household using a
the Dashboard menu to view a list of all user defined households in the system
and then click on the required household.
The device that you
search for will be displayed in the Recently Managed Devices portlet in the
Dashboard with the Search key that you last used. Next time you log in, you
will see the devices that you searched for displayed here. Note that each user
only sees the devices in this portlet that he/she searched for.