procedure shows you to how to access the Prime Home system.
browser and enter the Prime Home server's URL.
The Login screen
Figure 1. Prime Home
username and password, and click
In. The main Dashboard appears.
What's on the
The Dashboard page is
designed as a 'landing page' (i.e. during "idle" mode - when the CSR is not in
a support call). The most recently managed devices are displayed here after you
log in. Refer to
Search for Multiple Devices
The Dashboard tab
includes the following menu options:
Dashboard - Displays
recently managed devices specific for each user that is logged in.
Customers with a
special license have access to a Language portlet on the Dashboard. Clicking on
the relevant flag displays all the UI menus, tabs, fields, error messages, and
other strings in the required language.
Prime Home uses
highly-sophisticated portal technology for its web-based system. The portal is
provided to the user as a web page on a standard browser, from which a
multitude of actions can be performed. The portal is actually a dynamic
framework of portlets, which are functional elements with a graphical
representation. This modular concept enables building a highly-versatile,
web-based system, catering to a wide range of requirements and applications.
Prime Home is divided
into tabs - each representing a specific management module. The available tabs
are as follows:
Dashboard - contains
generic portlets that are not bound to a specific customer
Device View - includes
tools for analyzing and resolving customer issues for a single device
Operations - contains
functionalities for working on many devices at a time such as device group
creation, batch operations, and so on (for Operations users only)
Reports - contains
ability to schedule reports and view generated reports
Administration - includes
capabilities such as user management.
Statistics - displays
dashboard that allows users to understand the state of the system at a glance
Each tab contains
menu options on the left hand column in the screen.
Pull up Customer
Details on Screen
There are several ways
to view customer's device information in Prime Home.
Search field on
the top right of the screen. You can either search by household or by device. A
household is composed of several devices (for example, a gateway, an STB, and
several IPCs) that sit in one physical location and are usually identified by a
string such as a phone number or a customer name. A device (gateway or STB) can
be identified by various parameters, such as Serial number, MAC address, and so
customers also have the option to go straight to a device or household using a
If you want to locate
a household comprising several devices - click on the Household View menu
option on the left side of the screen (in addition to each individual device).
Clicking on this option provides you with the following two portlets.
Household View -
Graphical representation of customer's household setup with devices
Alerts - List of alerts
for all devices
For each individual
device - the following portlets are included in the Device View tab in Prime
Device View - Visual look
at customer's device
Alerts - List of Alerts
Home View - Graphical
network map (for Gateways only)
Quick Actions - Allows
you to perform actions such as: Rebooting, Upgrading, Resetting Factory Values
Device Properties - List
of properties include hardware and software versions
Device Tags - Allows you
to add tags (identifying labels) to your device
The device that you
search for will be displayed in the Recently Managed Devices portlet in the
Dashboard with the Search key that you last used. Next time you log in, you
will see the devices that you searched for displayed here. Note that each user
only sees the devices in this portlet that he/she searched for.