Prime Home is a remote
management system that provides service providers with the solution they need
to control gateways, set-top boxes and other types of customer premise
equipment (CPEs), as well as broadband voice and video services. Based on a
holistic management approach and leveraging standards, Prime Home delivers
extended visibility across the network and enables service providers to manage
and control anything from a single CPE to the entire connected home, to devices
at the service level.
Because it is
access-network agnostic, Prime Home can be used by service providers regardless
of their access technology. Its modular, flexible design enables service
providers to tailor Prime Home to meet their exact needs. And, as more
functionalities and devices are introduced into the home network environment,
new support scenarios are added constantly to ensure that Prime Home meets
service providers' ever-evolving requirements.
Prime Home provides
operations staff with a real-time, detailed view of the entire CPE population.
Operators can manage devices on their networks in real time for problem solving
and offline for ongoing engineering activities.
Prime Home's customer
support representative (CSR) application provides CSRs with the data and tools
necessary for quickly identifying and resolving problems remotely. These
extensive visibility capabilities reduce support call duration and streamline
support call responses. Most problems, including problems that in the past
typically required a technician's visit to the customer's home, can be solved
during the initial support call.