Note	While every possible effort has been made to ensure accuracy, the following sections of this Guide may differ slightly from your product, as it is subject to version specifications.

Once a gateway is located using the search box, the Device View screen appears, displaying a comprehensive view of the gateway's settings. You can also click on the device in the Recently Managed Devices section to reach this view.

The Device View consists of portlets, which provide an overview of the gateway and its network. Here you can monitor the gateway's performance and resolve issues. The device navigation menu on the left column simplifies browsing through the gateway's different aspects and features. On the top left of the screen - the device's unique identifier (e.g. Serial Number, MAC address etc.) and other identifying features are displayed.

The specific Device View portlet displays a graphical representation of the rear panel of the gateway, providing a real-life image of the gateway and its connections. Technical status information such as connection, up time, and WiFi statuses are presented.

Figure 1. Device View Portlet

Supported connection statuses are:

• Connected - The device responded to a connectivity check initiated by Prime Home and connected successfully. You can retrieve the current status of the device by clicking the Refresh Status link.
• Not Connected - The device failed to respond to a connectivity check and did not establish a connection with Prime Home.

In addition, major device capabilities, such as Firewall, WAN, and Wireless, are represented by icons that display information on their status and provide a quick glance at alerts that were collected by the device. Click on an icon to be directed to a screen with further details.

The Home View portlet displays the home network map - an intuitive graphical representation of the gateway and its LAN devices. The gateway is connected to the Internet on its WAN side, and protects the home network with a firewall on its LAN side. If the firewall level is Low or High, an alert is displayed.

A number displayed next to the LAN connection type icon represents the number of currently connected devices of this type. Click the LAN connection type icon to view its underlying devices. You can then click a device to view more details about it. If the device is manageable, as indicated by a 3-D black icon, you will be directed to the Device View page. If the device is not manageable, as indicated by a 2-D blue icon, you will be directed to the LAN Hosts portlet.

The Alerts portlet displays current issues detected on all devices in the Household. Often this portlet can provide advance warning about problems. For example, you might see an alert saying "All wireless networks are disabled" and then when a customer calls to report the problem, you are already aware of the situation. This can significantly reduce the length of the support call.

Clicking the Refresh icon starts a recalculation of the current alert status, based on fresh parameter values from the device. Different categories of alerts are available, including security, WAN, wireless and stability alerts.

The Quick Actions portlet provides links for remotely executing common gateway operations. Clicking an action link presents a confirmation dialog-box prompting you to confirm the execution. Available operations include the following:

Note	The availability of the above operations is subject to the following: CSR's permission level: for example a basic level CSR might only have the options to reboot the device and to reset its factory settings. Device compliancy Customer specific actions

The Device Properties portlet provides essential, general-purpose information on the device such as device type, software version, and so on. The parameters displayed change according to device and customer specifications. This portlet is especially useful in high variance environments where multiple device types and multiple versions are managed.