Cisco Prime Home 6.3.1 is a Customer Premises Equipment (CPE) Auto Configuration Server (ACS) monitoring system that enables Service Providers to manage the devices on their networks in both real time, for problem solving, and off line for Prime Home 6.3.1 ongoing engineering activities. It supplies support personnel with the data and tools necessary to quickly identify and resolve problems remotely and provides a real-time, detailed view of the entire CPE population for operations staff.
New Features and Enhancements
The following topics describe the new features and enhancements introduced in Prime Home 6.3.1:
Groups Sorted Alphabetically in Batch Processing Portlet
The Group list in the Batch Processing portlet is now sorted by name, making it easier to find the desired group for the batch process.
Ability to Extend Parameters Blocked List
The parameters blocked list per device type has been extended by adding more parameters to the list. Extending the blocked parameters list has shortened initial device registration time and reduced the size of the database, thereby improving system performance
Firmware Version Displayed for Each Upgrade
The Firmware Upgrade quick action can be configured to include only firmware software versions that are marked as “recommended” for the device's product class. However, the File Download workflow that is offered for batch operations still offers the complete list of possible firmware versions.
In addition, the Customer Support Representative (CSR) can now keep track of firmware upgrade attempts made either via Quick Action or a batch operation by browsing to the Activity Log, looking for a Firmware Upgrade event, and clicking More.
Indicator for Recommended Software Version
Operators can define the different firmware versions for devices by OUI and product class and specify which versions are recommended. When a CSR searches for a device for which there is a recommended firmware version, Prime Home uses an informative alert to indicate that a recommended version exists.
Ability to Block the Quick Action Only
In previous Prime Home releases, when a CSR performed a quick action, the entire page or the portlet itself was blocked according to the specific action’s configuration. The CSR could not perform any other actions on that page or on that specific portlet during the quick action. Starting with this release, integrators can configure Prime Home so that when a CSR performs a quick action, such as a reboot, only the URL for the specific quick action is blocked until the action is completed. The CSR can continue to perform other actions on the same page or in the same portlet, even though the progress indicator for the quick action is displayed.
Using Blocked Parameters for Performance Optimizations
The ability has been added to Prime Home to use the blocked list feature on selected device parameters in order to improve the management of gateways with large numbers of devices. Use of this feature shortens the device data model discovery time and reduce the size of the database, thereby improving system performance.
Support for D-Link 820L WiFi Extender
Prime Home now supports the D-Link 820L WiFi extender. CSRs can view an image of the device’s back and front panels, WAN and wireless capabilities, and parameters and activity logs. They also can perform quick actions such as reboots and firmware upgrades.
Custom Resource Portlets
Service integrators and software developers can create custom “resource” portlets with read/write parameters. Both the portlet name and its possible fields, including the type of each field (string/numeric/enum) and the list of possible values (number range, possible enum values), are configurable. Fields can also be set as writable so that the CSR can change their values. Prime Home comes with predefined validity checks for each field, such as range number, possible options, valid IP, and valid subnet mask.
The custom portlets work in the same manner as the current Resources table in that users can place fields in sections and map each field to the required tab. Unmapped fields are located under the Details tab. Prime Home supports multiple instance of the custom resource portlet in each portal and page. The custom portlet is added to the device, or changes are applied to a field’s parameters, by clicking OK.
Static NAT Management
Prime Home can now manage static NATs. Service providers can set and retrieve a list of static NAT rules via an API, and can create, update, or delete a static NAT entry according to the required action. Each API is applicable only to the specific device types that support the relevant data model.
This version of Prime Home supports STUN for sending connection requests to devices behind the NAT. Prime Home can manage devices that support STUN and devices that support regular CNR in the same installation, with no difference in performance between the two connectivity types.
Portlet Displays Series of Data Over Time
A new portlet displays a graph of a series of data over time. Specific to DLC devices and located under Device View > 3G Trends, the portlet is configurable to display values for different units of measurement, such as temperature or RSSI. Service providers can configure multiple instances of the portlet, each using a different server-side API returning different parameters. In addition, multiple portlets can be configured for each device profile.
Enhanced Speed Test
The Speed Test portlet was rewritten in HTML in order to improve performance and allow for easier customization and a better look and feel. New functionality also was added to the speed test, including the ability to show the history of measurements for speed tests performed over time.
Portlet for Managing Groups, Batches, and Tags
A new portlet located offers a GUI for managing the list of visible groups, batches, and tags. The portlet, which is located under System > Customization Management, enables integrators and professional services to control the list of groups, batches, and tags that are available in a Prime Home deployment. It updates the database and generates a list of SQL records that reflects the actions performed in the portlet. Integrators can export the list of SQL records to the clipboard or file system.
Prime Home 6.3.1 Bugs
This section contains the following information:
Using the Bug Search Tool
Bug Search is used for getting information about Prime Home bugs. Bug Search allows you to:
- Quickly scan bug content
- Configure e-mail notifications for updates on selected bugs
- Start or join community discussions about bugs
- Save your search criteria so you can use it later
When you open the Bug Search page, check the interactive tour to familiarize yourself with these and other Bug Search features.
Step 1 Access the Bug Search tool.
a. Go to https://tools.cisco.com/bugsearch
b. At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Search page opens.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
Step 2 To search for bugs in the current release:
a. Enter Cisco Prime Home in the Product field.
b. Enter 6.3(1) in the Releases field.
c. When the search results are displayed, use the filter and sort tools to find the types of bugs you are looking for. You can search for bugs by severity, by status, how recently they were modified, according to the number of support cases associated with them, and so forth.
If you know the bug ID, simply enter it in the Search For field and hit Return.
Accessibility Features in Prime Home 6.3.1
All product documents are accessible except for images, graphics and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact email@example.com.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
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