Introduction to Cisco Prime Collaboration Manager
Cisco Prime Collaboration Manager (Prime CM) is a video service assurance and management system that helps you to monitor, troubleshoot, and report the Cisco TelePresence sessions. It provides service and network operators with a real-time, unified view of all Cisco TelePresence (including personal video/ mass endpoints) sessions.
Prime CM also provides immediate visibility into the associated media paths of each session, and isolates the source of problems. When Mediatrace-capable devices are deployed in the network, Prime CM provides network path visibility, down to the granularity of video flow statistics.
•Supports timely, end-to-end visibility and isolates video-related issues for sessions, endpoints, and the network.
•Reduces time to troubleshoot and recover from service-affecting problems.
•Provides detailed analysis of the media path with critical fault and performance statistics that enable you to isolate network devices that cause service degradation.
•Validates large-scale deployments through comprehensive inventory, health, and status of Cisco TelePresence endpoints, as well as service and network infrastructure devices.
•Delivers reports that allow operators to track usage and problem history.
Cisco Telepresence Endpoints
Prime CM supports telepresence endpoints such as Cisco TelePresence System [500, 1000, 3000], TX9000 series, Cisco C series, Ex series, Cisco MX series, Cisco MXP series, Cisco Profile, and Cisco TelePresence SX20 Quick Set. Realtime monitoring information such as session statistics, session information, and troubleshooting is available for these endpoints.
Personal Video/ Mass Endpoints
Prime CM supports personal video/ mass endpoints such as Cisco IP phones (89xx, 99xx), Cisco Cius, Cisco TelePresence Movi, Cisco IP Video Phone E20, Polycom HDX, VSX. Realtime monitoring information such as session statistics, and session information is not available for these endpoints, except for Cisco IP Video Phone E20.
Video Collaboration Dashboards
The Prime CM Video Collaboration Dashboards (Summary, Endpoints, and Infrastructure) enable you to monitor your video collaboration network end-to-end. It provides a quick summary on:
•Session monitoring: Number of sessions for each day, week, and month. You can also see the session structures and session types.
•Endpoint monitoring: Most utilized and least utilized endpoints and endpoint models and the top 10 no-show endpoints for each day, week, and month.
•Fault management: Endpoints with the most alarms and the top 10 alarms types in your network for each day, week, and month. In addition, you can view the number of endpoints, with and without alarms.
•Inventory of endpoints types.
•Infrastructure devices monitoring: Health and status of management devices, and call and session control devices. In addition, you can view the number of infrastructure devices, with and without alarms.
•Usage statistics for video collaboration resources (such as conferencing devices, call processors, application managers, and video ports).
See Overview of the Video Collaboration Dashboard to understand the various fields that are displayed in the Summary, Endpoints, and Infrastructure dashboards.
Device Inventory Management
You can discover and manage all video collaboration endpoints, multipoint switches, application managers, call processors, routers, and switches that are part of your video collaboration network.
You can schedule a discovery job by specifying either a single IP address or multiple IP addresses. Prime CM discovers all video endpoints and call and session control devices that are managed in the application manager. As part of the discovery, the device interface and peripheral details are also retrieved and stored in the Prime CM database.
After the discovery is complete, you can perform the following device management tasks:
•Group devices into predefined and user defined groups.
•Edit visibility settings for managed devices.
•Customize event settings for the devices.
•Rediscover devices if required.
•Update inventory for the managed devices.
•Suspend and resume the management of a managed device.
•Add or remove devices from a group.
•Manage the device access credentials.
•Export the managed endpoints and service infrastructure devices inventory.
See Discovering Devices to understand how to collect the endpoints inventory data. See Managing Inventory to understand the inventory data that is collected by Prime CM.
Video collaboration service operators need to quickly isolate the source of any service degradation in the network for all video sessions in an enterprise. Prime CM provides a detailed analysis of the end-to-end media path, including specifics about endpoints, service infrastructure, and network-related issues.
Prime CM enables you to monitor all point-to-point, multisite, and multipoint video collaboration sessions. These sessions can be ad hoc, static, or scheduled with one of the following statuses:
•In-progress: A session in progress.
•Scheduled: A session that has not started. Prime CM shows the scheduled start and end time for the session.
•Completed: A session that has completed.
•No Show: A scheduled session without any participants joining the session until the end time.
Prime CM periodically imports information from:
•The management applications (CTS-Manager and Cisco TMS) and conferencing devices (CTMS, Cisco MCU, and Cisco TS) on the scheduled sessions.
•The call and session control devices (Cisco Unified CM and Cisco VCS) on the registration and call status of the endpoints.
Prime CM manages multiple call and session control clusters. It monitors sessions within a cluster and among clusters (intracluster and intercluster sessions). You must ensure that the cluster IDs or cluster names are unique.
You can perform the following session management tasks:
•View the session topology along with the participant status. The session topology contains details on video collaboration endpoints and/or call and session control devices.
•Monitor the quality of service for the endpoints that are part of a session that is in progress.
•On-demand import of sessions from the application manager and multipoint switches, to get up-to-date details on the scheduled sessions.
•View the session statistics (video and audio) for a session that is in-progress and for past sessions.
•View the endpoint details, such as peripheral, session, and inventory.
•View the alarms that are associated with the session.
•Troubleshoot a session that is in-progress.
•Add a session to the watch list. Prime CM performs automatic troubleshooting when a session is added to the watch list.
See Monitoring Sessions to understand how to keep the session details updated, how to monitor a session fault, and how to troubleshoot a session.
Prime CM allows you to monitor video collaboration endpoints, conferencing devices, management applications, and call and session controls. Prime CM displays the following for the managed endpoints:
•Alarms (Critical, Major, Minor).
•Status (In use, Not in Use).
•System details (Software version, CPU utilization, physical memory utilization, and so on).
•Peripheral details (IP phones, camera, microphone, and so on).
See Monitoring Endpoints to understand the endpoints data that is collected by the Prime CM server.
Prime CM ensures near-real time quick and accurate fault detection. Prime CM detects and maintains fault information from:
•Active Monitoring—During the continuous polling of the managed device, Prime CM detects operational status changes that indicate faulty or improper network scenarios.
•Passive Monitoring—It receives various unsolicited events and notifications. For example, SNMP traps and syslogs from the managed devices.
When Prime CM receives an event notification, it triggers the polling and creates a new alarm or updates an existing alarm. All events and alarms have an associated severity (Critical, Major, Minor, and so on).
Prime CM allows you to customize the event monitoring by disabling the events that are not of importance to you and by changing their event severity.
See Overview of Fault Management to know how Prime CM monitors faults.
Troubleshooting a Session
Prime CM enables you to troubleshoot sessions that are in progress. It is triggered based on the user configuration. For example, it can trigger automatic troubleshooting when a major alarm is raised (packet loss, jitter, and latency), or when a session is added to the watch list.
In point-to-point and multisite sessions, troubleshooting is performed between the endpoints. In a multipoint session, troubleshooting is performed between the active endpoints and the conferencing devices. Troubleshooting is supported for Cisco MSE and Cisco TS. It is not supported for Cisco MCU.
Prime CM discovers the complete path trace between the endpoints during the troubleshooting workflow. It also provides the capability to facilitate the readiness assessment of a network to deploy Cisco Video or TelePresence systems, using the Video SLA Assessment Agent (VSAA).
The troubleshooting data for a session is persisted in the Prime CM database and you can export this data.
Troubleshooting with Cisco Medianet
Prime CM uses Cisco Medianet to provide enhanced path computation, statistics collection, and synthetic traffic generation. When network devices are Mediatrace-enabled, Prime CM provides:
•Detailed flow-related information along with the video path using Mediatrace.
•Snapshot views of all traffic at network nodes using Performance Monitor.
•Ability to initiate synthetic video traffic from network devices, using the IP service-level agreement (IP SLA) video operations to assess video performance on a network.
While performing the troubleshooting for a session, you can cross-launch Cisco Prime Network Analysis Module (NAM) and Cisco Prime LAN Management Solutions (LMS) applications to further analyze the issues on the network devices that are connected between the endpoints.
See Troubleshooting Sessions to understand how to troubleshoot sessions and networks.
Prime CM provides predefined reports and customizable reports that help service administrators to quickly view the endpoint utilization and conferencing devices utilization, all sessions and session details, managed and unmanaged devices and no show endpoints in their video collaboration deployments. These reports help you allocate and manage video collaboration resources effectively.
See Overview of Reports to understand how to generate reports.
Benefits of Key Features
The following table details the benefits of the key features of Prime CM:
Video Collaboration Summary
, Endpoints, and Infrastructure Dashboard
•Summary of business-affecting metrics (utilization, problem areas)
•At-a-glance status of health and utilization of all video collaboration resources.
•Daily, weekly, and monthly views.
•Ability to export data in CSV and PDF formats.
•Decreases time and effort required to obtain a complete overview of any problems that affect sessions in progress, endpoints, and infrastructure devices.
•Helps in optimal resource allocation by displaying trends in endpoint models and conferencing devices utilization.
•Helps ensure higher system uptime through instant visibility of any system component degradation.
•Visualizes the topology and status of sessions—In-Progress, recently completed, scheduled, and no show.
•Provides critical fault and quality metrics for Cisco TelePresence sessions (scheduled, ad hoc, and static) and endpoints.
•Provides 360° Session View - complete view of pertinent data of the endpoint, infrastructure devices, alarms, and call records.
•Provides Realtime visibility of a Managed endpoint to enable you to determine the monitoring level for the endpoint operations.
•Provides capability to select sessions based on groups.
•Provides capability to monitor session details for a time range.
•Reduces operational costs of session monitoring and troubleshooting.
•Enables you to monitor sessions based on the type of the device (groups).
•Identifies very important sessions and sessions with the most critical issues.
•Determines whether the issues are in the endpoints or in the network.
•Enables you to launch the troubleshooting page, endpoint monitoring page, and alarm browser, and to add the session to the watch list.
Endpoint and network diagnostics
•Produces end-to-end views including details of endpoint, service infrastructure, and network devices, and highlights where impairments may exist.
•Provides network path visibility, down to the granularity of video flow statistics, wherever Mediatrace-enabled devices are deployed in the network.
•Simplifies troubleshooting and reduces time to identify root causes that impact video quality of experience.
•Reduces the mean-time-to-repair video related issues.
•Provides the root cause to the problem and the recommendation.
Enables tracking of alarms and health statistics, and scheduling status of Cisco TelePresence endpoints, whether the endpoints are in a session or not.
•Reduces the time needed to assess which endpoints have the most critical problems.
•Endpoint scheduling status helps service operators prioritize issues that need to be resolved.
•Helps you to discover and create an inventory of all deployed Cisco TelePresence endpoints, as well as pertinent service and network infrastructure devices. It also helps you to identify the software versions and status of all devices.
•Enables device grouping based on the device type.
•Reduces operations team resources needed to verify software upgrades.
•Provides immediate manageability and comprehensive inventory details for large-scale video collaboration deployments.
•Reduces time needed to view session details for devices of a specific type.
•Allows you to customize and create groups, and to monitor devices that you are interested in.
•Displays critical information about your Cisco TelePresence deployment.
•Generates reports on endpoint and network diagnostics during troubleshooting.
•Enables improved planning for deploying new endpoints, based on detailed assessment of endpoint usage history.
•Helps you to determine best locations and device types for future deployments
•Helps you to analyze data and corresponding trends to prevent future disruptions.
•Helps you to easily calculate ROI for specific Cisco TelePresence endpoints and infrastructure systems.
•Provides critical fault metrics for sessions at endpoint and network level.
•Allows you to customize thresholds for packet loss, jitter, latency, CPU, and memory usage.
•Allows you to customize monitoring events and event severity.
•Enables you to configure notification of service-affecting outages.
•Helps you to provide proactive and timely support to end-users when problems arise.
•Allows you to manage specific alarm detection and notification.
What's New in This Release
Cisco Prime Collaboration Manager 1.2:
•Provides end-to-end visibility, real-time troubleshooting, and inventory support for Cisco TelePresence and Personal video/ mass endpoints.
See Discovering Devices and Managing Inventory.
•Provides 360° Session View of pertinent data of the endpoint, infrastructure devices, alarms, and call records.
See 360° Session View.
•Provides the capability to facilitate the readiness assessment of a network to deploy Cisco Video or TelePresence Systems, using the VSA agent.
See Analyzing Media Paths.
•Provides a set of predefined and user defined groups on all pages (Session Monitoring, Endpoint Monitoring, Device Inventory pages, Alarm and Event browser) to easily access and manage a single device, or a group of devices.
See Managing Device Groups.
•Allows customization of endpoint visibility to enable you to determine the monitoring level operation for endpoints.
See Realtime Visibility of an Endpoint.
•Allows root cause the call quality issues identified during troubleshooting and display reports that contain delta of the Cisco recommended best practice versus what you have configured.
•Supports application diagnostics for troubleshooting mediatrace statistics, and displays the root cause and recommendation.
See Mediatrace Diagnostics
•Provides customizable dashboards, new dashboards (Endpoints and Infrastructure), and new dashlets to give you at-a-glance status of health and utilization of endpoints and infrastructure devices.
See Table 2-1 and Customizing Dashboards.
•Allows customization and configuring multiple threshold values corresponding to different event severity levels.
See Customizing Event Management.
•Supports past session statistics, which includes maximum and average diagnostics values such as maximum jitter, maximum packet loss, and maximum latency.
See Monitoring Sessions.
•Supports viewing session details for multiple days.
See Monitoring Sessions.
•Allows you to cross-launch all the managed devices from the Video Collaboration dashboard, Device Inventory, and Endpoint Monitoring pages.
See Overview of the Video Collaboration Dashboard.
•Provides scheduling and other options to monitor and manage jobs.
See Scheduling a Job.
•Provides deeper visibility on medianet-enabled networks into flow-related statistics at network nodes (using Performance Monitor).
See Troubleshooting Sessions.
•Supports verification of the credentials when the device discovery fails because of incorrect credentials.
See Managing Credentials.
•Supports managing clusters or multiple servers for CTS-Manager or Cisco TMS only, to enable uninterrupted monitoring of the sessions.
See Managing Credentials.
•Provides new out-of-box reports that can be filtered, and a reporting framework including scheduling.
See Overview of Static Reports, Conferencing Device Utilization Report, and Session Detail Report.
•Provides new licensing information for deploying Prime CM 1.2.
See Managing Licenses.
•Supports application diagnostics for troubleshooting IPSLA statistics, and displays the root cause and recommendation.
See IPSLA Video Operations Diagnostics
•Supports Internet Explorer and additional versions of FireFox browser.
See Cisco Prime Collaboration Manager 1.2 Quick Start Guide.