Introducing Cisco Prime Collaboration Manager
Cisco Prime Collaboration Manager is a web-based user application for managing and troubleshooting end-to-end video collaboration, over a borderless network. It provides service and network operators with a real-time unified view of all Cisco TelePresence sessions that are in progress.
Cisco Prime CM also provides immediate visibility into the associated media paths of each session, and isolates the source of problems. When Medianet-capable devices are deployed in the network, Cisco Prime CM provides network path visibility, down to the granularity of video flow statistics.
Cisco Prime CM:
•Supports timely, end-to-end visibility and isolates video-related issues for sessions, endpoints, and the network.
•Reduces time to troubleshoot and recover from service-affecting problems.
•Provides detailed analysis of the media path with critical fault and performance statistics that enables you to isolate network devices, causing service degradation.
•Validates large-scale deployments through comprehensive inventory, health, and status of Cisco TelePresence endpoints as well as service and network infrastructure devices.
•Delivers reports that allow operators to track usage and problem history.
Video Collaboration Summary Dashboard
The Cisco Prime CM Video Collaboration Summary Dashboard is the one-stop monitoring page for your video collaboration network. You can view all alarmed sessions on this page. These are:
•In-progress sessions with alarms.
–In-progress sessions with faults.
–Critical, major, and minor alarms.
–Ad hoc, static, and scheduled sessions with faults.
–Point-to-point and multipoint sessions with faults.
–Sessions in the watch list.
•Endpoints with and without alarms.
•Types of endpoints.
•Usage statistics for video collaboration resources (multipoint switches, call processors, application managers, and so on).
Figure 1-1 and Figure 1-2 show Video Collaboration Summary Dashboard with alarmed sessions and resource statistics, respectively.
Figure 1-1 Video Collaboration Summary Dashboard - Alarmed Sessions and Topology
Figure 1-2 Video Collaboration Summary Dashboard - Resource Statistics
See Understanding Video Collaboration Dashboard to understand the various fields that are displayed in the summary dashboard.
Device Inventory Management
You can discover and manage all video collaboration endpoints, multipoint switches, application managers, call processors, routers, and switches that are part of your video collaboration network.
You can schedule a discovery job by specifying either a single IP address or multiple IP addresses. Cisco Prime CM discovers all video endpoints and multipoint switches that are managed in the application manager. As part of the discovery, the device interface and peripheral details are also retrieved and stored in the Cisco Prime CM database.
Cisco Prime CM displays the device states, based on the discovery job. It supports these states - Managed, Inaccessible, Unreachable, Undiscoverable, and Unsupported.
You can perform the following device management tasks:
•Update inventory for the managed devices.
•Suspend and resume the management of a managed device.
•Manage the device access credentials.
•Export the Managed endpoints and service infrastructure devices inventory.
See Discovering Devices to understand how to collect the endpoints inventory data. See Managing Inventory to understand the inventory data that is collected by the Cisco Prime CM.
Cisco Prime CM enables you to monitor all point-to-point and multipoint video collaboration sessions (see Figure 1-3). These sessions can be an ad hoc, static, or scheduled with one of the following statuses:
•Session scheduled but not started.
Cisco Prime CM periodically imports information from:
•The application manager and multipoint switches on the scheduled sessions.
•The call processors on the registration status of the video collaboration endpoints.
Cisco Prime CM manages multiple call processor clusters. It monitors sessions within a cluster. It does not monitor sessions among clusters. You must ensure that the cluster IDs are unique.
Figure 1-3 Session Monitoring
You can perform the following session management tasks:
•Add a session to the watch list. Cisco Prime CM performs automatic troubleshooting when a session is added to the watch list.
•On-demand import of sessions from the application manager and multipoint switches, to get up-to-date details on the scheduled sessions.
•Troubleshoot a session that is in-progress.
•Monitor the quality of service for the endpoints that are part of a session that is in progress.
•View the session topology along with the participant status. The session topology contains details on video collaboration endpoints and/or multipoint switches.
•View the alarms that are associated with the session.
•View the session statics (video and audio) for a session that is in progress (see Figure 1-4).
•View the endpoint details, such as peripheral, session, and inventory.
Figure 1-4 Session Monitoring - Statistics
See Monitoring Sessions to understand how to keep the session details updated, how to monitor a session fault, and how to troubleshoot a session.
Cisco Prime CM allows you to monitor video collaboration endpoints, multipoint switches, application managers, and call processors. Cisco Prime CM displays the following for the managed endpoints:
•All associated alarms (Critical, Major, Minor, and so on)
•Status (In use, Not in Use, and so on).
•System details (Software version, CPU utilization, physical memory utilization, and so on).
•Peripheral details (IP phones, camera, microphone, and so on).
You can troubleshoot an endpoint by adding it to the watch list.
See Monitoring Endpoints to understand the endpoints data that is collected by the Cisco Prime CM server.
Cisco Prime CM ensures near-real time quick and accurate fault detection. Cisco Prime CM detects and maintains fault information from:
•Active Monitoring—During the continuous polling of the managed device, Cisco Prime CM detects operational status changes and configuration discrepancies that indicate faulty or improper network scenarios.
•Passive Monitoring—It receives various unsolicited events and notifications. For example, SNMP traps and syslogs from the managed devices.
When Cisco Prime CM receives an event notification, it triggers the polling and creates a new alarm or updates an existing alarm. All events and alarms have an associated severity (Critical, Major, Minor, and so on).
You can perform the following tasks as part of fault management:
•Archive and purge an alarm.
•Add an annotation to an alarm.
•Acknowledge and clear an alarm.
•Configure Cisco Prime CM to send notifications.
See Understanding Fault Management to understand the fault management in Cisco Prime CM.
Troubleshooting a Session
Cisco Prime CM enables you to troubleshoot in-progress and scheduled sessions. It also triggers automatic troubleshooting when a major alarm is raised (packet loss, jitter, and latency) or when a scheduled session is added as part of the watch list.
In a point-to-point session, troubleshooting is performed between the endpoints. In a multipoint session, troubleshooting is performed between the active endpoints and the multipoint switch.
Figure 1-5 shows a troubleshooting workflow between endpoints.
Figure 1-5 Troubleshooting a Session
Cisco Prime CM discovers the complete path trace between the endpoints during the troubleshooting workflow. A severity badge is appended to the device icons, if there are any faults.
The troubleshooting data for a session is persisted in the Cisco Prime CM database and you can export this data. The troubleshooting data for an endpoint is not persisted.
See Troubleshooting the Sessions to understand how to troubleshoot sessions and endpoints.
Cisco Prime CM allows you to proactively measure the network performance and health. You can use this feature only if you have enabled the Cisco IOS IP Service Level Agreements (SLAs) on your network devices. Using this feature you can:
•Measure end-to-end IP layer network.
•Deploy new applications and services with complete confidence.
•Verify and monitor quality of service (QoS) and differentiated services.
•Increase end-user confidence and satisfaction.
•Implement SLA measurement metrics.
•Notify users about network issues proactively.
•Measure network performance continuously, reliably, and predictably.
Figure 1-6 shows the IP SLA report for your network.
Figure 1-6 IP SLA Report for the Network
See Proactively Troubleshooting the Network to understand how to measure your network performance.
Endpoint Utilization Report
Cisco Prime CM enables you to either receive or generate an endpoints utilization report. Using this report, you can evaluate the operational usage of the video collaboration service.
See Generating Endpoints Utilization Reports to understand how to receive and generate reports.
The following table details the key features of Cisco Prime CM:
Video Collaboration Summary Dashboard
Provides current status of sessions, endpoint inventory, and service infrastructure device health and status.
Decreases time and effort required to obtain a complete overview of any problems affecting sessions in progress, endpoints, and service infrastructure devices.
•Visualizes the topology and status of sessions—in-progress, recently completed, and scheduled.
•Provides critical fault and performance metrics for Cisco TelePresence sessions (scheduled, ad hoc, and static) and endpoints.)
•Reduces operational costs of session monitoring and troubleshooting.
•Identifies very important sessions and sessions with the most critical issues.
•Determines whether the issues are in endpoints or in the network.
Endpoint and network diagnostics
•Produces end-to-end views including details of endpoint, service infrastructure, and network devices, and highlights where impairments may exist.
•Provides network path visibility, down to the granularity of video flow statistics, wherever Medianet capable devices are deployed in the network.
•Simplifies troubleshooting, reducing time to identify root causes impacting video quality of experience.
•Reduces the mean-time-to-repair video related issues.
Enables tracking of alarms, health statistics and scheduling status of Cisco TelePresence endpoints, whether the endpoints are currently in a session or not.
•Reduces time needed to assess which endpoints have the most critical problems to address.
•Endpoint scheduling status helps service operators prioritize issues to resolve.
Helps to discover and create an inventory of all deployed Cisco TelePresence endpoints, as well as pertinent service and network infrastructure devices, and identify software versions and status of all devices.
•Reduces operations team resources needed to verify software upgrades.
•Provides immediate manageability and comprehensive inventory details for large-scale video collaboration deployments.
•Produces reports on endpoint and network diagnostics during troubleshooting.
•Enables to export the network diagnostics report data.
•Enables improved planning for deploying new endpoints based on detailed assessment of endpoint usage history.
•Helps to analyze data and corresponding trends to prevent future disruptions.