Service
|
Description |
Enable Mobility Support |
Enables Mobility for the selected user on the selected Call Processor. When ordering using default parameters, the following
provisioning attributes are used:
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Enable Mobility: True
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Enable Mobile Voice Access: True
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Max Desk Pickup Wait Time: 1000 ms
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Remote Destination Limit: 4
This service is available only for Cisco Unified Communications Manager 10.x and later.
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Enable Presence |
Enables presence messaging updates by enabling the Presence Server license on a Call Processor for the user. This option is
available only for Cisco Unified Communications Manager
10.x and later. You cannot see this service for ordering until you associate the service to a user role.
|
Enable Presence Client |
Enables the use of Cisco Unified Personal Communicator by enabling the Unified Personal Communicator license on a Call Processor
for the user. This is a bundle of Enable Presence Client and Client User Settings.
Enable Presence Client is available only for Cisco Unified Communications Manager
10.x and later. This service is available only when you order Enable Presence.
You cannot see this service for ordering until it is associated with the user role.
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Enhanced Mobility Service |
Includes an Extension Mobility device profile, line, and voicemail for the selected user on the selected Call Processor.
This bundle enables you to create standard provisioning services such as Extension Mobility, line, and voicemail in a single
order. You cannot see this service for ordering until it is associated with the user role.
|
Enhanced Mobility Service with Unified Messaging |
Includes an Extension Mobility device profile, line, voicemail, email, and unified messaging for the selected user on the
selected Call Processor.
You cannot see this service for ordering until it is associated with the user role. See Adding User Roles.
|
Client User Settings |
Enables Unified Personal Communicator User Settings on a Unified Presence Processor. Client User Settings can be ordered only
through bundle services such as Enable Client Service or Presence Service.
You cannot see this service for ordering until it is associated with the user role.
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Enable SoftPhone Support |
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Enables use of a personal computer along with a physical endpoint (both ring at the same time), or a CTI port (a virtual phone
defined on Cisco Unified Communications Manager).
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Not supported on Cisco Unified Communications Manager Express, or when ordering from a Call Processor based on Cisco Unified
Communications Manager Express.
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Does not appear in the service list if all available Call Processors already support SoftPhone. A list of valid Service Areas
appears for specific Call Processors that are available to you. Though you enable this service based on the Service Area,
you can do so only once per Unified CM, even if more Service Areas are associated with it.
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When
ordering, specify the server name or IP address of the user's computer in the
Associated PC field.
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Applies only to a Cisco SoftPhone that uses a CTI port. Cisco IP
Communicator does not use CTI ports to communicate with Cisco Unified
Communications Manager, but acts as a physical endpoint with a MAC address. To
order Cisco IP Communicator, you must order a physical endpoint and select
Cisco IP Communicator as the endpoint type.
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Required for Cisco Jabber to control the desk phone.
|
Enhanced Endpoint Service |
Includes an endpoint, line, and voicemail. The line is automatically associated with the endpoint that you ordered, and the
voicemail is automatically associated with the line.
When placing an order for Enhanced Endpoint Service on a Cisco Unified Communications Manager Express, you must enter the
call-forward provisioning attributes. When entering an order, click Advanced Order Configuration and in the Voicemail Configuration
Template provisioning attribute, enter the following commands: call-forward busy <voice mail port/dn>
call-forward noan <voice mail port/dn> timeout <seconds> For a Cisco Unity Express Service Area, enter only alphabetical characters in the Voice Mail Display Name field. If you use
other types of characters, orders for the user fail.
For Cisco Unity Express Service Area, you cannot add, modify, or cancel orders when the infrastructure or user synchronization
is in progress.
|
Extension Mobility Access or Access with Line |
Enables users to log into a specific endpoint type and have their endpoint device profile applied to it. This service is available
either by itself, or bundled with a line.
Extension Mobility is available for ordering only if the optional Extension Mobility details are entered for a Call Processor
when it is added to Cisco Prime Collaboration Provisioning.
While ordering Extension Mobility Access for iPhones, order may fail if you use the default values for the following attributes:
For ordering Extension Mobility Access for iPhones, we recommend that you create a service template with the following values
for these attributes and apply the template while creating an order:
|
Extension Mobility Line |
The directory number or the line ordered for a device profile on a Cisco Unified Communications Manager. It can be ordered
as an upgrade when the user already has Extension Mobility Access.
|
Cisco Jabber Service |
Allows you to order Jabber service. Cisco Jabber service is orderable for Cisco Jabber for Tablet, Cisco Jabber for Desktop,
Cisco Jabber for Android, Cisco Jabber for BlackBerry, and Cisco Jabber for iPhone. You must have a user role to view the
Cisco Jabber Service in the order page.
If you are upgrading from Prime Collaboration 9.0 to Prime Collaboration 9.5 and later versions, you cannot see this service
for ordering until you associate the service to a user role.
Note
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Check the Provision Line for Selected Services check box to provision a shared line for the selected Cisco Jabber Services.
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|
Line |
Line service can be provisioned for a user with or without an endpoint. No shipping, assignment, receipt, or tracking (for
returns) steps are required for provisioning a new Line service.
The Upgrade designation next to the Line service indicates that a line is being ordered for an existing endpoint.
For Call Processors, the display for a line cannot exceed 30 characters. Ensure that the combination of characters for First
Name and Last Name does not exceed 30 characters. If this limit is exceeded, when you place an order, the Call Processor sends
an error. Using service templates, you can create keyword-based automatic settings, with automatic truncation, that prevents
the character count from exceeding 30 characters.
End User Association is automatically provisioned for Line services.
|
Line on a Shared Endpoint |
Order a
line on a shared endpoint when users require their own separate lines on the
same physical endpoint. When this service is provisioned, the endpoint and all
lines on it are displayed in each of the user record.
The Shared icon appears next to the endpoint that is shared in the user record.
|
Messaging Service |
Consists of an endpoint, line, voicemail, and email. |
Endpoint |
Order an endpoint that does not have a line or a directory number associated with it. Must not be associated with a line or
a directory number.
Extension Mobility functionality extends to most Cisco Unified IP Phones. Check the Cisco Unified IP Phone documentation to
verify that Cisco Extension Mobility is supported. See the following URLs:
Guidelines for endpoint names:
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Unified Personal Communicator:
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Must match the username. UPC is automatically added to the endpoint name after the order is provisioned.
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Must contain uppercase letters (A-Z) or numbers (0-9). Other characters are ignored.
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May contain 12 additional characters after UPC.
For example, if the username is john_jackson, enter JOHNJACKSON.
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Cisco Jabber for iPhone:
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Must contain the prefix TCT. If you do not enter it, Cisco Prime Collaboration Provisioning automatically adds it.
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Must contain no more than 15 characters, including the prefix.
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Must consist only of alphanumeric characters (A-Z, a-z, 0-9). Cisco Prime Collaboration Provisioning converts lowercase letters to uppercase before pushing the information to the endpoint.
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CTI port-Must contain 1-15 characters: alphanumeric (A-Z, a-z, 0-9), underscore (_), hyphen (-), or period (.).
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IP Communicator-Must contain 1-15 characters: alphanumeric (A-Z, a-z, 0-9), underscore (_), hyphen (-), or period (.).
Client Services Framework-Must contain 1-15 alphanumeric characters (A-Z, a-z, 0-9).
Note
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Endpoint attributes are displayed based on the supported features for the selected endpoint type.
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|
Endpoint Service |
Adds a new endpoint and a line.
While ordering Endpoint service, the maximum number of lines depends on the phone button template for the phone type (if a
phone button template is available). For Cisco Unified Communications Manager Express, because no phone button templates are
available, the maximum number of lines is defined in the product catalog for each endpoint type.
When placing endpoint service orders for Cisco Unified Communications Manager Express, note the following: Cisco Prime Collaboration Provisioning always provisions the ephone-dn with a dual-line.
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Cisco Prime Collaboration Provisioning always provisions the ephone-dn with a dual-line.
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During user synchronization, Cisco Prime Collaboration Provisioning synchronizes all the ephone-dns with single-line, dual-line, and octo-line.
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The endpoint must not have orphan ephone-dns (those that are not used by, or associated to, an ephone).
Note
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Endpoint attributes are displayed based on the supported features for the selected endpoint type.
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Remote Destination Profile |
Order Remote Destination Profile for users, configure their attributes, and allow selection or configuration of a Remote Destination
Profile Line, which supports Single Number Reach (SNR).
Remote Destination Profile does not support Change Owner and Replace operations. You cannot see this service for ordering until you associate the service to a user role.
|
Remote Destination Profile Line |
Order unlimited Remote Destination Profile Lines in a single Remote Destination Profile. Remote Destination Profile Line supports
Autoassign or Chosen types of Lines.
Remote Destination Profile Line can be shared among users and the same destination can be shared between Remote Destination
Profile, Line, and Enable Mobility Access Line. In this scenario, all types of lines are displayed as shared lines.
In Remote Destination Profile, you can order Voice Mail or Extension Mobility as they are ordered in the Line services.
You can order Remote Destination Profile with any user role but not as a pseudo user. You cannot see this service for ordering until you associate the service to a user role.
|
Remote Destination Profile Service |
Enable the Remote Destination Profile service for all Service Areas to share this Call Processor and also add a Remote Destination
Profile Line.
You can order Remote Destination Profile with any user role but not as a pseudo user. You cannot see this service for ordering until you associate the service to a user role.
|
Single Number Reach Service |
Configure an Enable Mobility, Remote Destination Profile, and Remote Destination Profile Line.
For mobility to work on a desk phone, you must do the following:
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Configure the Line on the phone and Remote Destination Profile to be shared.
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Configure the User ID that is used for the Remote Destination as an Owner.
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Create a softkey template in Cisco Unified Communications Manager and assign it to a desk phone. Cisco Prime Collaboration Provisioning does not support softkey customization. Create a customized template in Cisco Unified Communications Manager.
You cannot see this service for ordering until you associate the service to a user role.
Note
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If you have ordered Enable Mobility Support service for a user, you cannot order Single Number Reach service for that user.
Single Number Reach service option is not be displayed for that user on the User Provisioning page.
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|
Unified Messaging |
You can create an order to add the Unified Messaging feature if you already have email and voicemail. The Unified Messaging
feature allows the retrieval of email from your voicemail, and the retrieval of voicemail from your email.
In Cisco Unity, you can enable the Text-to-Speech (TTS) capability. In Cisco Unity Connection, you can enable the TTS and
Internet Mail Access Protocol (IMAP) capability.
The Upgrade designation next to the Unified Messaging service indicates that the existing email and voicemail are being upgraded
to include the Unified Messaging feature.
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Unified Messaging Service 1
|
A Unified Messaging Service order includes the line, endpoint, voicemail and email, and Unified Messaging services.
The list of services that are available to users is based on user roles and Provisioning system configuration. To modify this
list to include the services you require, contact your Provisioning administrator.
|
User Services |
Enables presence messaging by enabling the user presence service settings on a Call Processor.
To configure User Services, do the following:
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Add the Presence Server to Provisioning and perform the Infrastructure synchronization.
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Add the Presence Server to the Service Area that is used for ordering.
Note
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User Services is available for Cisco Unified Communications Manager 10.x
and above versions.
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Note
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User Services is available as an orderable service and it is also added by default when you create an order for a service.
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Voicemail and Email (bundle) |
Create orders for additional Voicemail and Email services if the user already has a line.
The Upgrade designation next to the Voicemail and Email service indicates that the line service is being upgraded to include
voicemail and email.
When placing an order for voicemail on Cisco Unified Communications Manager Express, you must enter the call-forward provisioning
attributes. When entering an order, click Advanced Order Configuration and in the Voicemail Configuration Template provisioning
attribute, enter the following commands: call-call-forward busy <voice mail port/dn>
forward noan <voice mail port/dn> timeout <seconds>
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Voicemail (individually) |
Create
orders for additional Voicemail services if the user already has a line.
The
Upgrade designation next to the voicemail service indicates that the Line
service is being upgraded to include voicemail.
When placing an order for voicemail on a Cisco Unified
Communications Manager Express, you must enter the call-forward provisioning
attributes. When entering an order, click Advanced Order Configuration and in
the Voicemail Configuration Template provisioning attribute, enter the
following commands:
call-forward busy <voice mail port/dn> call-forward noan <voice
mail port/dn> timeout <seconds>
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Email
(individually)
2
|
Create orders for additional Email services if the user already has a line and voicemail.
The Upgrade designation next to the Email service indicates that the Line service is being upgraded to include email.
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