About Cisco Prime Collaboration Assurance and Analytics
This document provides information on Cisco Prime Collaboration Assurance and Analytics 12.1 (includes Service Pack 1, Service Pack 2, and Service Pack 3 releases).
Cisco Prime Collaboration Assurance and Analytics provides real-time monitoring, proactive troubleshooting, and long term trending and analytics in one integrated product.
Cisco Prime Collaboration Assurance provides integrated service assurance management through a single, consolidated view of the Cisco voice, and video collaboration environment. It includes continuous, real-time monitoring and advanced troubleshooting tools for Cisco Unified Communications and Cisco TelePresence systems including the underlying transport infrastructures. It proactively notifies operators of issues and facilitates resolution through proactive fault detection and isolation using diagnostic tools. For video, the solution allows operators to view end-to-end session paths and identify jitter and packet loss, which impacts the session quality.
Cisco Prime Collaboration Assurance is available in Advanced mode.
Cisco Prime Collaboration Assurance and Analytics Advanced
Cisco Prime Collaboration Assurance and Analytics Advanced offers full-featured real-time monitoring and diagnostics system for voice, video, and Contact Center network assurance. The Analytics module provides historical reporting of key performance indicators (KPIs) and allows IT network managers to analyze trends for capacity planning, resource optimization, and quality of service.
In the Cisco Prime Collaboration Assurance - Advanced option, you can select either the Enterprise mode deployment or Managed Service Provider (MSP) deployment.
In the Enterprise mode, Cisco Prime Collaboration Assurance Advanced includes Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance. If you have purchased the license for Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance, you can access the Cisco Prime Collaboration Analytics and Cisco Prime Collaboration Contact Center Assurance dashboards. If you select to install in MSP mode, Cisco Prime Collaboration Analytics is available only in Cisco Prime Collaboration 11.5 and later versions.
For details on Advanced version of Cisco Prime Collaboration Assurance, see the Cisco Prime Collaboration- Standard and Advanced Offerings.
Cisco Prime Collaboration Analytics
Cisco Prime Collaboration Analytics helps you identify traffic trends, technology adoption trends, and over- and underutilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues.
For more details on the features available in Cisco Prime Collaboration Analytics 12.x, see the "Prime Collaboration Analytics Dashboards and Reports" chapter in Cisco Prime Collaboration Analytics Guide.
Cisco Prime Collaboration Contact Center Assurance
Cisco Prime Collaboration Contact Center Assurance is a monitoring and diagnostics tool that helps you maximize the Cisco Unified Contact Center Enterprise uptime. For more details on the features available in Cisco Prime Collaboration Contact Center Assurance, see the "Overview of Cisco Prime Collaboration Contact Center Assurance" chapter in Cisco Prime Collaboration Contact Center Assurance Guide.