This section explains the following:
This section applies
only if you have deployed Cisco Prime Collaboration Assurance in MSP mode.
The MSP mode provides
multiple customer views. This option is used in managed service provider
environments. This view enables you to manage networks and to host services of
multiple customers that are being managed by Cisco Prime Collaboration
Assurance. You can associate devices to customer.
You can choose if you want all existing managed endpoints or
subscribers registered to a publisher inherit the customer name from the
publisher. For more information, see Add Devices -Auto Discovery.
For Cisco Prime Collaboration
Release 11.5 and later
Customer Management page, click
||In the General
Info page, enter the required details, and click
Devices/Device Group page, select the appropriate devices, and click
Save. A message appears asking you to confirm the
assigning of customers to the selected device(s). If you want to associate the
registered endpoints to the customer to which the publisher or seed device such
as Unified CM or VCS is associated, select the
Registered Endpoints also check box. A message notifies that the
devices are associated with the customer.
On the Cisco Prime
Collaboration Assurance home page, you can select customers and filter
information accordingly. Rest your mouse over the quick view icon next to the
Customer field at the top-right corner of the Cisco Prime Collaboration
Assurance user interface. You can select one or more customers for which you
want to see data for. You can also select multiple customers at the same time
by selecting All Customers to see aggregate information for all customers. By
default, data is displayed for all the customers.
If you have logged in
Cisco Prime Collaboration Assurance as a user associated with particular
customers in Cisco Prime Collaboration Assurance, you can select the option All
My Customers from the global customer selection list. You can further select
specific customer(s) from your All My Customers group.
If you have logged in
Cisco Prime Collaboration Assurance as a user or globaladmin associated with
all customers available in Cisco Prime Collaboration Assurance, you can select
the option All Customers from the global customer selection list. You can
further select specific customer(s) from your All Customers group.
The Cisco Prime
Collaboration Assurance user interface filters and shows only the information
for the selected customer(s) from the global selection field, across all
features such as
and Alarms and Events page.
dashboards (End-Users Impact, Endpoints Utilization, Infrastructure, Topology,
Contact Center Topology, depending on the licenses you have) in Cisco Prime
Collaboration Assurance do not filter content by default through the global
customer selection field. If you select another customer through global
selection the user interface will refresh and the home page showing the
Customer Summary dashboard appears. To change the customer you need to click
the customer name from the Customer Summary dashboard.
For more information on how user roles will also determine the
information available to you, see Cisco Prime Collaboration Assurance-Advanced