You must have Cisco
Prime Collaboration Assurance Advanced license and an add-on Contact Center
license for Prime Collaboration to perform tasks listed in this guide. This
guide helps you perform the following tasks:
monitoring of your Contact Center components such as (Cisco Unified
Intelligence Center (CUIC), Cisco Voice Portal (CVP), Cisco Finesse, Cisco
SocialMiner, Cisco Unified Contact Center Enterprise (UCCE), and Cisco
operational status and connectivity view for UCCE components and associated
Manage faults for
Contact Center devices and configure the devices to receive notification from
Prime Collaboration whenever a fault occurs.
Relate an event to
an existing alarm in a casualty relationship by accessing a set of correlated
rules to manage your network better.
This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.
Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.
Documentation and Submitting a Service Request
For information on
obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a
service request, and gathering additional information, see
What's New in
Cisco Product Documentation, at:
What's New in
Cisco Product Documentation, which lists all new and revised Cisco
technical documentation as an RSS feed and delivers content directly to your
desktop using a reader application. The RSS feeds are a free service.