Cisco Prime Service Catalog 11.1 is a key component of the Cisco ONE Enterprise Cloud Suite, the solution for a software defined data center.
Cisco Prime Service Catalog 11.1 provides out-of-box integration with UCS Director (UCSD) and Intercloud Fabric for Business (ICFB) and Virtual Application Container Services (VACS) to offer a user-friendly IT service storefront for private and hybrid cloud infrastructure as a service. Prime Service Catalog also provides support for automated application provisioning with UCS Director and VACS.
In addition, Cisco Prime Service Catalog is an IT service catalog that enterprises can use to implement traditional IT workplace services, such as employee onboarding, laptop refresh and other IT services.
Cisco ONE Data Center Foundation for Compute versus Cisco ONE Enterprise Cloud Suite
Cisco Prime Service Catalog is included in both Cisco ONE Data Center Foundation for Compute and Cisco ONE Enterprise Cloud Suite license tiers. However, these two licenses provide customers access to different levels of functionalities in Prime Service Catalog.
The following table illustrates the difference in the functionalities and the features provided in Cisco ONE Data Center Foundation for Compute versus Cisco ONE Enterprise Cloud Suite.
Feature Entitlement in Prime Service Catalog
Cisco ONE Data Center Foundation for Compute
Cisco ONE Enterprise Cloud Suite
Infrastructure as a Service
Ordering Virtual Machine from UCS Director (UCSD) and performing life cycle operations, such as, shutting down, taking snapshots of virtual machines, and so on.
Prime Service Catalog now provides flexibility to manage the service definition and the associated attributes of services such as categories while deploying from one environment to another. This includes:
Checking for the categories on the target site for the basic and advance services deployment packages and merging existing categories or creating new categories on the target site.
Ability to replace certain attributes for a service on the target site rather than replacing the entire service definition during custom deployment packages.
Cisco Prime Service Catalog 11.1 includes the following service design enhancements:
You can now render the dictionary field on a service form as a Slider input type. The Slider input type displays the values in text, boolean, money, or number. It can also display the maximum and minimum values for money, and numbers. For more information, see Cisco Prime Service Catalog 11.1 Designer Guide.
Support for predictive typeahead feature for the dictionary fields to design service forms with text field that suggests words to the users when the first few letters are typed. For more information, see Creating a Dictionary in the Cisco Prime Service Catalog 11.1 Designer Guide.
You can now use custom styles for formatting the login and logout screens, thus allowing to change the font, size, layout, and other HTML attributes. This setting is available in Administration > Common Settings.
You can now enable YUI library-based customizations for the service forms using the Enable YUI option in Administration > Common Settings.
You can now show or hide the Rating and Reviews in the Service Catalog module. This option is available under Administration > My Settings.
The following are the AMQP-related enhancements for administrators:
Prime Service Catalog now supports RabbitMQ clustering for high availability and failover. You must use an HA proxy server to connect to the RabbitMQ cluster.
You can now configure AMQP tasks to publish service request to an external system automatically.
You can now manually republish the AMQP messages to the RabbitMQ server using the new administrative option in Prime Service Catalog. For more information, see Cisco Prime Service Catalog 11.1 Administration Guide.
The following are the new AMQP settings in the Administration module:
– AMQP Recovery Interval parameter for setting the interval (in minutes) between the recovery attempts for an AMQP connection.
– SSL Certificate option to add an SSL certificate while connecting to the RabbitMQ server.
My Stuff Enhancements
Support for creating filters, saving the filters as different user views, saving them as default view, or editing/deleting an existing filter.
Support for wildcard character asterisk (*) search for the service items under My Stuff.
Users can search for the service items beginning with some letters using Xxx* or search for the service items containing some letters by using *xxx*.
Create VDC operation has been moved from the User Management module to the Manage My Stuff > Virtual Data Centers option.
New Quota tab under Manage My Stuff > Virtual Data Center to view the available resources, associated quota information, and the usage information for a tenant.
New Disaster Recovery Protected flag available while creating a new VDC.
New options in the Administration > Customizations for:
– Setting the default view for all the users in My Stuff who do not have a default view. This view can be then overwritten by the users in My Stuff.
– Setting the maximum number of filter views that can be saved by a user in My Stuff.
– Setting the maximum number of records that can be displayed on a page using the new Service Catalog search pagination size option. These number of records will be shown on a page with an Infinite Scroll that will allow you to load chunk of data each time you scroll down on the page.
For more information on these options, see Cisco Prime Service Catalog 11.1 Administration and Operation Guide.
For more information on the My Stuff enhancements, see Cisco Prime Service Catalog 11.1 User’s Guide.
The following are the enhancements in the Prime Service Catalog integration with the UCS Director:
In the Manage Connections module, a server can now be deleted along with imported entities such as, templates, catalogs, VDCs, workflows, and so on. If a UCS Director connection is in the MSP mode, all the associated workflows for that UCS Director instance also get deleted.
New service category, Private Cloud IaaS, is now available for the UCS Director imported services. This category is selected as a default service category for all the UCS Director services.
You can now set the timeout period for UCS Director synchronization initiated using the Connect and Import option. Use the ucsddata.killSession parameter in the newscale.properties file to set the timeout.
You can now choose to overwrite workflow form for the advance catalog services in Prime Service Catalog using the new option - Overwrite Workflow Form Definition.
You can now set the period for which the Audit history data will be retained. This new option, Audit History Retention Period is available in the Administration module > Customizations section. This period can be set to a maximum of 60 days.
If Audit History is disabled then no new audit history entries will be stored, but the older data will be retained if the data falls within the retention period specified. When upgrading from an older version to a new version the audit history data will not be lost during upgrade.
New features added in cumulative patch releases of Cisco Prime Service Catalog 11.0, for example, reloading “newscale.properties” contents without server restart, and so on. For more details about these patch release features, see the patch README files here.
These features are also rolled up to Cisco Prime Service Catalog 11.1.
On Windows operating system, when you stop the "Cisco Prime Service Catalog" service or "Cisco Prime Service Link" service, you may occasionally get an error message which says that Windows could not stop the service on Local computer, even though the service was actually stopped successfully. You can safely ignore the error message.
Before starting the standalone WildFly server as Windows services, you must perform the following configuration changes in the servicecatalogwrapper.conf and servicelinkwrapper.conf files. These files can be located under <ServiceCatalog_Install_Dir> /conf.
Provisioning of APIC containers through APIC container catalogs imported from UCS Director, when UCS Director is in a non-MSP (Default) mode, has not been validated (certified) in this release.
For Fenced Containers, you cannot delete application templates from My Stuff. To remove an application template, remove the application template entry from the Service Item Manager and then delete the corresponding application template from the Stack Designer web interface.
Do not use hyphen in Advance Catalog name while creating these catalogs in UCS Director. This is to avoid the synchronization issues after integrating with Prime Service Catalog.
The virtual appliance is supported only on VMware vSphere version 5.x.
The dynamic strings coming from the UCS Director server on the Usage Reports and Usage Details tabs cannot be localized.
In Prime Service Catalog 11.1, after enabling audit history option, additional invalid entries are added to the audit log history. You can ignore these anomalies.
These entries are added while performing the following actions on the Active Form Components that were created when audit logs were disabled:
Updating and deleting an Active Form that has one or more Conditional Rule(s) with one or more Condition(s) and Action(s).
Updating, deleting, or saving an Active Form Conditional Rule with one or more Condition(s) and Action(s)
In Prime Service Catalog 11.1, the installation is supported for both WildFly and WebLogic application servers and can be configured in both Standalone and Cluster configurations.
Standalone Installer (zip file)
– Use the setup.sh script on Linux and setup.cmd program on Windows for installing and upgrading Cisco Prime Service Catalog.
– Use the reporting_setup.cmd program to install Cisco Prime Service Catalog Reporting. This is a separately licensed business intelligent product supported on Windows operating system.
– Use the setup.sh on Linux and setup.cmd on Windows for also installing Cisco Prime Service Catalog in clustered environment. Both WebLogic and WildFly application servers can be deployed in a cluster for failover scenarios.
Virtual Appliance (OVF Files) :
The Virtual Appliance includes the following pre-installed and pre-configured software:
– RHEL operating system, version 7.1
– Red Hat OpenJDK, version 1.7.0_79
– Apache HTTP Server, version 2.4.6
– WildFly Application Server, version 8.2.0.Final
– Oracle 12c Enterprise Edition, version 126.96.36.199
– Puppet Master, version 3.8.1
– RabbitMQ, version 3.3.5
– Prime Service Catalog, version 11.1 (with Orchestration service, and contents for applications)
Note There are some limitations in the WildFly installations. For more information, see the Limitations section.
You can directly upgrade using the installer to Prime Service Catalog release 11.1, if your existing installation is one of the following releases:
– 10.0 R2
If you are upgrading from releases prior to 10.0, first upgrade your installation to release 10.0 using the 10.0 installer. Then without starting the Prime Service Catalog instance, run the 11.1 installer to upgrade the instance to release 11.1. For detailed information about the application upgrade, see the Upgrade Guide chapter of Cisco Prime Service Catalog Installation and Upgrade Guide.
Note Prime Service Catalog 11.0 Virtual Appliance cannot be upgraded in place. Please contact Cisco TAC for instructions on how to migrate your existing Prime Service Catalog 11.0 Virtual Appliance to Prime Service Catalog 11.1 Virtual Appliance.
To upgrade from 10.1 or 11.0 to 11.1, you must supply the same KEK file (i.e. Master Encryption Key) that was used for your 10.1 or 11.0 database.
If you are upgrading from 10.1 or 11.0 databases and have an existing facet with display name as “Rating”, make sure that you rename this facet before upgrading. This is to avoid conflict with the new Rating facet available in Cisco Prime Service Catalog 11.1.
Planning Upgrades to Prime Service Catalog 11.1 and Later
The Bootstrap library has been upgraded to a latest version (3.3.4). If you are using the existing Bootstrap library for any customizations, consider reviewing or modifying these customizations while planning the upgrade.
With the WildFly support, JBoss application server is no longer supported in Prime Service Catalog 11.1. If you are leveraging any features specific to the JBoss application server in your solution, consider this information while planning the upgrade.
Prime Service Catalog 11.1 Bugs
Use the Bug Search tool to search for a specific bug or to search for all bugs in 11.1 release:
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