receiving a service. You can be the customer of services you order for
yourself, and for services that others order for you.
places the order for a service. You are the initiator of orders you place for
yourself, and orders you place for others.
time within which a task should be completed.
time, usually in business days, within which the service team has committed to
deliver this service after any required authorizations have been completed.
individual or user or queue assigned to complete the task.
|| A folder containing similar services, grouped to facilitate and
organize the service design process. Service Groups are not visible to
||The area in Service Manager where a Service Team member can
access tasks that have been assigned to a Queue. (The team member must have
been assigned rights to draw work from that Queue.)
||The area in Request Center where service team members access all
tasks assigned to them.
|My Late Work
||A Service Manager view that displays Ongoing tasks assigned to
you that have not been completed by the due date.
||A Service Manager view that displays new tasks assigned to you.
These tasks have not yet started-they are not yet Ongoing.
|| Collection of search filters and other settings you choose
using filter and search, and then save to be reused any time you return to
||An activity performed to support the delivery of a service.
||A template for service orders. A person submitting a requisition
can request multiple services at the same time, such as a new computer, a
software upgrade, and access to the company's financial software-or just a
single service. A requisition is usually generated from Service Catalog or My
||This requisition provides
overall application performance improvement as a result of reducing the amount
of data in the current transaction tables. It is controlled by the system
setting “Enable Historical Requisitions Scheduler” in the Administration
module. When it is enabled, requisitions that have been completed for more than
365 days are migrated by a background process to the historical transaction
|| Requisition that is still in preparation. You can add or delete
services, edit service order forms, or entirely cancel an unsubmitted
||Process performed by a designated individual of evaluating, and
then approving or rejecting a service request. Lack of authorization stops the
service delivery process.
||Rights (as assigned) at the site and organizational unit level
to perform Request Center tasks. Rights can be assigned to people, functional
positions, or organizational Units to edit data and perform various functions
in Prime Service Catalog.
a user could have permission to access Service Manager and Service Catalog, but
might not have permission to access Service Designer and Organization Designer.
Service Catalog module which is used by the service teams to find and manage
their Service Catalog tasks.
||Process of making sure that a request for service or product is
feasible. Normally, a service team member or manager completes reviews.
||The workflow process established by Prime Service Catalog
administrators to complete a service order after it has passed through the
authorization and/or review stages.
||Amount of time, usually in business days, within which the
service team has committed to deliver this service after any required
authorizations have been completed.
|| Group in your organization, such as a department. Business
Units are one type of Organizational Unit (OU) in Request Center.
|| Request for a service, supply, or equipment.