You can use tools like CiscoView, Mini-RMON, SmartCase.
For details on Inventory tools see:
•CiscoView Mini-RMON Manager
•SmartCase. See, Working With SmartCase for more information.
Working With SmartCase
SmartCase lets you access Cisco.com to open a Cisco.com case or to query and update an existing case. You can submit, review, and update problems or questions about your Cisco products.
SmartCase allows you to Open/Query or Update a case on Cisco.com by launching the Cisco.com Service Request Tool from Resource Manager Essentials.
To launch Cisco.com Service Request Tool:
Step 1 Select Inventory > Tools > SmartCase.
The Open/Query or Update a Case page appears.
Step 2 Click the link provided to launch the Cisco.com Service Request Tool to Open/Query or Update a Case.
The SmartCase.properties file is located at
The properties file contains the URL used to launch Cisco.com Service Request Tool. If at any time there is a change in this URL, you must go to the properties file and update the URL.
Step 3 Enter your Cisco.com username and password.