Getting Started with Service Monitor
This section contains the following topics:
•Configuring Service Monitor
Service Monitor relies on security that you configure using Common Services. To get started, see these topics:
•Configuring Users (ACS and Non-ACS)
•Enabling SSL Between the Browser and the Server
For more information, see Setting Up Security in the Common Services online help.
Configuring Users (ACS and Non-ACS)
What Service Monitor users can see and do is determined by the user role. Service Monitor supports two Common Services modes for authenticating users:
•Non-ACS—You select a supported login module to provide authentication and authorization. By default, Common Services uses the Local login module to assign roles, along with privileges associated with those roles. For more information, refer to Configuring Users Using the Common Services Local Login Module.
•ACS—In ACS mode, authentication and authorization is provided by Cisco Secure Access Control Server (ACS). Cisco Secure ACS specifies the privileges associated with roles, ensuring that users perform only certain tasks.
To use ACS mode, Cisco Secure ACS must be installed on your network and Service Monitor must be registered with Cisco Secure ACS. For more information, see Security Configuration with Cisco Secure ACS, page C-1.
Note If Operations Manager uses ACS mode for authentication and authorization and Service Monitor is running on the same system, Service Monitor must also use ACS mode. Otherwise, Service Monitor users will not have any permissions.
Configuring Users Using the Common Services Local Login Module
Step 1 Select Administration > Server Administration (Common Services) > Security > Local User Setup. The Local User Setup page appears.
Step 2 Click Add. The User Information page appears.
Step 3 Enter the user information.
Step 4 Click OK.
To understand how each user role relates to tasks in Service Monitor, view the Permission Report.
Step 1 Select Administration > Server Administration (Common Services) > Reports > Permission Report > Generate Report. A new window opens.
Step 2 From the Go to list, select Cisco Unified Service Monitor to view the task list for Service Monitor.
Enabling SSL Between the Browser and the Server
When you start Service Monitor, the login page always opens in secure mode, providing secure access between the client browser and the Service Monitor server. In secure mode, Secure Socket Layer (SSL) is used to encrypt the transmission channel between the browser and the server. To use secure mode throughout Service Monitor, enable SSL in Common Services.
Note If you enable SSL on a system with Service Monitor and Operations Manager, SSL is enabled for both applications.
Step 1 Select Administration > Server Administration (Common Services) > Security > Browser-Server Security Mode Setup. The Browser-Server Security Mode Setup dialog box appears.
Step 2 Select the Enable radio button.
Step 3 Click Apply.
Step 4 Log out from Service Monitor, and close all browser sessions.
Step 5 Restart the daemon manager from the command line by entering these commands:
Step 6 Restart the browser and use the secure URL to restart Service Monitor:
Note If you enter http://<servername>:1741 in your browser and SSL is enabled, you will be directed to the secure URL.
Configuring Service Monitor
The Service Monitor CDR Call Report relies on system-defined data and user-defined dial plans. To define dial plans—and call categories—see Configuring Call Classification in User Guide for Cisco Unified Service Monitor.
Note If you use Service Statistics Manager for long-term reporting on Service Monitor data:
•Be aware that Service Statistics Manager relies on Service Monitor to categorize call data.
•Ensure that you configure call classification in Service Monitor before you install or upgrade to Service Statistics Manager 8.5.
To configure Service Monitor, see the appendix Configuration Checklists and Tips in User Guide for Cisco Unified Service Monitor.