Configuring Smart Call Home for Data Collection
Data collection is enabled by default but, you can opt-out (disable) during installation. You can also enable data collection
post cluster creation. During an upgrade, Smart Call Home enablement is determined by your legacy configuration. For example,
if stcli services asup show
as enabled, Smart Call Home is enabled on upgrade.
Data collection about your HX storage cluster is forwarded to Cisco TAC through https
. If you have a firewall installed, configuring a proxy server for Smart Call Home is completed after cluster creation.
Note |
Smart Call Home does not support the use of a proxy server in deployments where outgoing connections from an HX cluster require to go through a proxy server. |
Note |
In HyperFlex Data Platform release 2.5(1.a), Smart Call Home Service Request (SR) generation does not use a proxy server. |
Using Smart Call Home requires the following:
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A Cisco.com ID associated with a corresponding Cisco Unified Computing Support Service or Cisco Unified Computing Mission Critical Support Service contract for your company.
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Cisco Unified Computing Support Service or Cisco Unified Computing Mission Critical Support Service for the device to be registered.
Procedure
Step 1 |
Log into a storage controller VM in your HX storage cluster. |
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Step 2 |
Register your HX storage cluster with Support. Registering your HX storage cluster adds identification to the collected data and automatically enables Smart Call Home. To register your HX storage cluster, you need to specify an email address. After registration, this email address receives support notifications whenever there is an issue and a TAC service request is generated.
Example:
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Step 3 |
Verify data flow from your HX storage cluster to Support is operational. Operational data flow ensures that pertinent information is readily available to help Support troubleshoot any issues that might arise.
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Step 4 |
(Optional) Configure a proxy server to enable Smart Call Home access through port 443. If your HX storage cluster is behind a firewall, after cluster creation, you must configure the Smart Call Home proxy server.
Support collects data at the
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Step 5 |
Verify Smart Call Home is enabled. set , it is automatically enabled.
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Step 6 |
Enable Auto Support (ASUP) notifications. Typically, Auto Support (ASUP) is configured during HX storage cluster creation. If it was not, you can enable it post cluster creation using HX Connect or CLI.
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