Automatic Sign in to Productivity Tool Download Is Unavailable with Firefox and Chrome Browsers
Problem If a user downloads the Webex Productivity Tools from Internet Explorer, the Webex site URL is pre-populated in the Webex Assistant Application, thereby easing the process of end-user sign-in. However under Mozilla Firefox and Google Chrome this capability is not available.
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Possible Cause When the user downloads Webex Productivity Tools by using Internet Explorer, Webex Assistant reads a browser cookie from the Internet Explorer browser cache that lets it uniquely identify the Webex site and pre-populate that information in the sign-in screens.
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Possible Cause If a user downloads Productivity Tools using a browser other than Internet Explorer, the cookie information is unavailable, because other browsers store cookies in an encrypted fashion, thereby making them inaccessible to desktop applications like Webex Assistant.
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Solution When the user initiates the download of Webex Productivity Tools from the Downloads page, instructions are provided to users about how to manually sign-in to Webex Assistant.
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Solution If manually signing in to Webex Assistant is a problem for users we recommend pushing a silent installer to the desktops of your end-users. You can pre-populate one of the installation switches as part of a silent installation in the Webex site URL. Refer to the Cisco Webex Meetings Server Deployment Guide for more information.