Automatic Sign in to Productivity Tool Download Is Unavailable with Firefox and Chrome Browsers
Problem If a user downloads the Webex Productivity Tools from Internet Explorer, the Webex site URL is pre-populated in the Webex Assistant Application, thereby easing the process of end-user sign-in. However under Mozilla Firefox and Google Chrome this capability is not available.
Possible Cause When the user downloads Webex Productivity Tools by using Internet Explorer, Webex Assistant reads a browser cookie from the Internet Explorer browser cache that lets it uniquely identify the Webex site and pre-populate that information in the sign-in screens.
Possible Cause If a user downloads Productivity Tools using a browser other than Internet Explorer, the cookie information is unavailable, because other browsers store cookies in an encrypted fashion, thereby making them inaccessible to desktop applications like Webex Assistant.
Solution When the user initiates the download of Webex Productivity Tools from the Downloads page, instructions are provided to users about how to manually sign-in to Webex Assistant.
Solution If manually signing in to Webex Assistant is a problem for users we recommend pushing a silent installer to the desktops of your end-users. You can pre-populate one of the installation switches as part of a silent installation in the Webex site URL. Refer to the Cisco Webex Meetings Server Deployment Guide for more information.