Java Errors or "Windows Error 3" with Installation of Voice Software

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Updated:July 5, 2007
Document ID:1496610024922357

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    Introduction

    This document explains how to force audium.exe to use a particular Java installation, which can resolve certain issues on a machine with multiple Java installations.

    Prerequisites

    Components Used

    The information in this document is based on Cisco Unified Call Services, Universal Edition, and Cisco Unified Call Studio, Universal Edition.

    Conventions

    Refer to Cisco Technical Tips Conventions for more information on document conventions.

    Background Information

    Symptoms: The user uses Windows. An error displays at the installation of voice software, for example, audium.exe or another installer, which indicates a Java problem. One such error message is this: 

    Windows error 3 occurred while loading the Java VM

    Resolution: A voice installer can be forced to use a particular Java installation rather than the default. With this, you can be sure that it uses a supported Java version. Follow this procedure:

    1. Open a console, for example, Start -> Run... -> cmd.

    2. Navigate to the location of the installer file.

    3. Run the installer with the LAX_VM option followed by the full path to the desired java.exe, for example,

      audium.exe LAX_VM "C:\Program Files\Java\j2re1.4.2_08\bin\java.exe"

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