THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Added the Upgrade Program Section
Updated the Problem Description and Workaround/Solution Sections
|Affected Product ID
||8821 battery damage caused by improperly removing the battery door or battery itself|
The Cisco Model 8821 Wireless IP Phone meets IP67 compliance requirements, which means that the phone is sealed to protect the interior components of the device against dust and water. When the phone leaves the factory, it is completely sealed.
The battery compartment should never be opened in a dusty or wet environment. TOOLS AND/OR SHARP OBJECTS SHOULD NEVER BE USED to open the compartment or to remove the battery, as this could damage the gasket and expose the battery and other interior components to environmental hazards that might compromise the performance and life of the device.
If the battery has physical damage, do not continue to use the battery; a battery that is physically damaged might experience a thermal event.
Dirt, oil, or other environmental elements can damage the gasket on the battery compartment cover, which can result in a poor seal. Every time the battery is changed, customers should inspect the gasket for damage and ensure that the battery cover is properly closed.
The life and performance capabilities of the phone could be compromised if any of these situations occur:
- The battery is installed incorrectly.
- The battery cover is not closed properly.
- The rubber gasket on the battery cover is poorly maintained.
- The rubber gasket on the battery cover is damaged.
- The phone is dropped on a hard surface repeatedly.
WARNING: DO NOT USE TOOLS AND/OR SHARP OBJECTS TO OPEN THE BATTERY COMPARTMENT OR TO REMOVE THE BATTERY.
The warranty for the phone will be negated if sharp objects or tools are used.
Complete these steps in order to open the battery compartment on the phone:
- Push the locking catch to the left in order to release the cover.
- Lift and remove the cover from the battery compartment.
- Hold the phone in one hand with the screen towards the palm of your hand.
- Cup your other hand near the base of the phone.
- Shake the phone until the battery falls into your hand.
Warning: If the battery has physical damage or is swollen, do not continue to use the battery; a battery that is physically damaged or swollen might experience a thermal event.
A label has been added to the battery with instructions to best position the battery in the battery compartment.
If problems persist with the battery or battery door, complete the Upgrade Program form in the next section.
Complete the Upgrade Program form in order to request replacements for the battery or battery door.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:firstname.lastname@example.org
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.