Field Notice: FN - 64014 - ASR1006-X, ASR1009-X, and ASR1000-RP2 - RP2 CPLD Incompatible with New Chassis - RP2 CPLD Upgrade Required

NOTICE:

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Revision History

Products Affected

Problem Description

An ASR1000-RP2 with an old Complex Programmable Logic Device (CPLD) (version earlier than 14111801) is not compatible with the new ASR1006-X and ASR1009-X chassis.

When you boot an ASR1000-RP2 that has an old CPLD (version earlier than 14111801) with an XE3.16.0 RP2 image on the ASR1006-X or ASR1009- X chassis, the messages displayed on the screen are confusing and misleading.

Background

The ASR1000-RP2 requires CPLD version 14111801 (or later) in order to recognize the ASR1006-X or ASR1009-X chassis. If the RP2 is installed with an old CPLD on the ASR1006-X or ASR1009-X chassis, all of the cards will be held in reset except for the Active RP2. The log indicates the active RP2 has an incompatible CPLD and the solution is to upgrade RP2's CPLD. 

Besides the RP2 message, false Power Supply and Fan Module alarms are also raised and the messages indicate that the CPLDs on other cards are also incompatible. These messages are incorrect. The line card and Embedded Services Processor (ESP) card CPLDs are fine and are not required to be upgraded.

Problem Symptoms

This sample output is a representation of the incorrect messages that will occur if the active RP2 CPLD is not upgraded. The only Field Replaceable Unit (FRU) that actually requires an upgrade when moved to the ASR1006-X or ASR1009-X is the RP2. All logs and the show platform command state messages are irrelevant except for RP2.

The lines in BOLD are the correct messages that indicate the need to upgrade the RP2 CPLD. All other lines are misleading and can be ignored.

Router# show platform 
Chassis type: ASR1009-X

Slot      Type                State                 Insert time (ago)
--------- ------------------- --------------------- -----------------
0         ASR1000-SIP40       act_rp_cpld_incompatib00:07:53
R0        ASR1000-RP2         act_rp_cpld_incompatib00:07:53  
R1        ASR1000-RP2         act_rp_cpld_incompatib00:03:58  
F0        ASR1000-ESP40       act_rp_cpld_incompatib00:07:53
P0        Unknown             ps, fail              never
P1        Unknown             ps, fail              never
P2        Unknown             ps, fail              never
P6        Unknown             ps, fail              never
P7        Unknown             ps, fail              never
P8        Unknown             ps, fail              never

Slot      CPLD Version        Firmware Version
--------- ------------------- ---------------------------------------
0         N/A                 N/A
1         N/A                 N/A
R0        08103002            15.4(2r)S
R1        10021901            15.2(1r)S
F0        N/A                 N/A
F1        N/A                 N/A

Workaround/Solution

In order to upgrade the RP2 CPLD, complete these steps:

1. Ignore false alarm messages due to this condition.
2. Download the asr1000-hw-programmables package, which has the new RP2 CPLD, in order to upgrade the active RP CPLD.
3. Store the package on the active RP2 hard disk.
4. Follow the recommended procedure in order to upgrade the RP2 CPLD in the ASR1006-X or ASR1009-X:
   1. At the Cisco IOS^® prompt, enter the upgrade hw-programmble cpld file harddisk:asr1000-hw-programmables.03.16.0a.S.155-3S0a-ext.pkg command.
      
      You will see this message:
      
      Upgrade CPLD on Route-Processor 0 from current version 10021901 to 14111801 [Press Enter to confirm]
This command could take up to 10 minutes, please wait and do not power-cycle the chassis or the card. Otherwise, hardware may be unrecoverable. It is recommended that all cards are running the same version IOS-XE software prior to the upgrade. At the end of upgrade you will be asked to reload the chassis. [Press Enter to confirm]

Upgrade cpld hw-programmable on Route-Processor 0
The cpld has been successfully upgraded on Route-Processor/0.
...


   2. After you upgrade the active RP2, POWER CYCLE the chassis in order to complete the process. This step is mandatory since the reload of the chassis will not be sufficient to finish the upgrade.
   3. Change the active_rp2_slot with the upgrade command in order to perform the same CPLD upgrade on another RP2. 

Note: It is possible to also upgrade the RP2 CPLD on the ASR1004, ASR1006, and ASR1013 chassis.

How To Identify Hardware Levels

At the Cisco IOS prompt, enter the show platform command in order to display the CPLD version (shown in bold).

Chassis type: ASR1009-X

Slot      Type                State                 Insert time (ago)
--------- ------------------- --------------------- -----------------
R0        ASR1000-RP2         ok, active            08:36:17
P0        ASR1000X-AC-1100W   ok                    08:35:27
P1        ASR1000X-AC-1100W   ok                    08:35:27
P2        ASR1000X-AC-1100W   ok                    08:35:26
P3        ASR1000X-AC-1100W   ok                    08:35:26
P4        ASR1000X-AC-1100W   ok                    08:35:25
P5        Unknown             ps, fail              never
P6        ASR1000X-FAN        ok                    08:35:24
P7        ASR1000X-FAN        ok                    08:35:23
P8        ASR1000X-FAN        ok                    08:35:22

Slot      CPLD Version        Firmware Version
--------- ------------------- ---------------------------------------
R0        14111801            15.2(1r)S

If the CPLD version is earlier than 14111801, it is necessary to upgrade the RP2's CPLD.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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