Field Notice: FN - 64014 - ASR1006-X, ASR1009-X and ASR1000-RP2 - RP2 CPLD Incompatible with New Chassis - Software Upgrade Recommended
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
10-Dec-15 |
Initial Release |
10.0 |
16-Oct-17 |
Migration to new field notice system |
Products Affected
| Affected Product ID | Comments |
|---|---|
ASR1000-RP2 |
|
ASR1006-X |
|
ASR1009-X |
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvf34445 | Dummy defect for field notices that were created with out defects |
Problem Description
An ASR1000-RP2 with an old Complex Programmable Logic Device (CPLD) (version earlier than 14111801) is not compatible with the new ASR1006-X and ASR1009-X chassis.
When you boot an ASR1000-RP2 that has an old CPLD (version earlier than 14111801) with an XE3.16.0 RP2 image on the ASR1006-X or ASR1009-X chassis, the messages displayed on the screen are confusing and misleading.Background
The ASR1000-RP2 requires CPLD version 14111801 (or later) in order to recognize the ASR1006-X or ASR1009-X chassis. If the RP2 is installed with an old CPLD on the ASR1006-X or ASR1009-X chassis, all of the cards will be held in reset except for the Active RP2. The log indicates the active RP2 has an incompatible CPLD and the solution is to upgrade RP2's CPLD.
Besides the RP2 message, false Power Supply and Fan Module alarms are also raised and the messages indicate that the CPLDs on other cards are also incompatible. These messages are incorrect. The line card and Embedded Services Processor (ESP) card CPLDs are fine and are not required to be upgraded.Problem Symptom
This sample output is a representation of the incorrect messages that will occur if the active RP2 CPLD is not upgraded. The only Field Replaceable Unit (FRU) that actually requires an upgrade when moved to the ASR1006-X or ASR1009-X is the RP2. All logs and the show platform command state messages are irrelevant except for RP2.
The lines in BOLD are the correct messages that indicate the need to upgrade the RP2 CPLD. All other lines are misleading and can be ignored.Router# show platform Chassis type: ASR1009-X Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0 ASR1000-SIP40 act_rp_cpld_incompatib00:07:53 R0 ASR1000-RP2 act_rp_cpld_incompatib00:07:53 R1 ASR1000-RP2 act_rp_cpld_incompatib00:03:58 F0 ASR1000-ESP40 act_rp_cpld_incompatib00:07:53 P0 Unknown ps, fail never P1 Unknown ps, fail never P2 Unknown ps, fail never P6 Unknown ps, fail never P7 Unknown ps, fail never P8 Unknown ps, fail never Slot CPLD Version Firmware Version --------- ------------------- --------------------------------------- 0 N/A N/A 1 N/A N/A R0 08103002 15.4(2r)S R1 10021901 15.2(1r)S F0 N/A N/A F1 N/A N/A *Jul 2 19:35:09.110: : %CMRP-3-RP_CPLD_INCOMPATIBLE: R0/0: cmand: All other cards in the system have been held in reset as the Active RP ASR1000-RP2 in slot R0 has CPLD firmware version that is incompatible with ASR1009-X. *Jul 2 19:35:09.210: %CMRP-3-FRU_CPLD_INCOMPATIBLE: R0/0: cmand: ASR1000-ESP40 in slot F1 has been held in reset as its CPLD firmware version is incompatible with ASR1009-X *Jul 2 19:37:01.896: %CMRP-3-FRU_CPLD_INCOMPATIBLE: R0/0: cmand: ASR1000-SIP40 in slot 0 has been held in reset as its CPLD firmware version is incompatible with ASR1009-X *Jul 2 19:37:12.731: %IOSXE_OIR-6-ONLINECARD: Card (rp) online in slot R1 *Jul 2 19:37:12.738: %CMRP-3-FRU_CPLD_INCOMPATIBLE: R0/0: cmand: ASR1000-RP2 in slot R1 has been held in reset as its CPLD firmware version is incompatible with ASR1009-X *Jul 2 19:37:12.951: %IOSXE_OIR-6-OFFLINECARD: Card (rp) offline in slot R1 *Jul 2 19:35:36.440: %CMRP_PFU-4-PWR_MGMT_WARN: R0/0: cmand: WARNING: Insufficient number of power supplies (0) is installed for power redundancy mode none. The system needs 1057 watts additional power.
Workaround/Solution
In order to upgrade the RP2 CPLD, complete these steps:
1. Ignore false alarm messages due to this condition. 2. Download the asr1000-hw-programmables package, which has the new RP2 CPLD, in order to upgrade the active RP CPLD. 3. Store the package on the active RP2 hard disk. 4. Follow the recommended procedure in order to upgrade the RP2 CPLD in the ASR1006-X or ASR1009-X: a. At the Cisco IOS prompt, enter the upgrade hw-programmble cpld file harddisk:asr1000-hw-programmables.03.16.0a.S.155-3S0a-ext.pkgUpgrade CPLD on Route-Processor 0 from current version 10021901 to 14111801 [Press Enter to confirm] This command could take up to 10 minutes, please wait and do not power-cycle the chassis or the card. Otherwise, hardware may be unrecoverable. It is recommended that all cards are running the same version IOS-XE software prior to the upgrade. At the end of upgrade you will be asked to reload the chassis. [Press Enter to confirm] Upgrade cpld hw-programmable on Route-Processor 0 The cpld has been successfully upgraded on Route-Processor/0. ...b. After you upgrade the active RP2, POWER CYCLE the chassis in order to complete the process. This step is mandatory since the reload of the chassis will not be sufficient to finish the upgrade. c. Change the active_rp2_slot with the upgrade command in order to perform the same CPLD upgrade on another RP2. Note: It is possible to also upgrade the RP2 CPLD on the ASR1004, ASR1006, and ASR1013 chassis.PSE NOTE: THE WORDING BELOW WILL REQUIRE SOME MODIFICATION PRIOR TO SENDING THIS FIELD NOTICE OUT FOR REVIEW. IN ADDITION, THIS SENTENCE SHOULD BE DELETED PRIOR TO THE REVIEW PHASE.
How To Identify Affected Products
At the Cisco IOS prompt, enter the show platform command in order to display the CPLD version (shown in bold).
Chassis type: ASR1009-X
Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
R0 ASR1000-RP2 ok, active 08:36:17
P0 ASR1000X-AC-1100W ok 08:35:27
P1 ASR1000X-AC-1100W ok 08:35:27
P2 ASR1000X-AC-1100W ok 08:35:26
P3 ASR1000X-AC-1100W ok 08:35:26
P4 ASR1000X-AC-1100W ok 08:35:25
P5 Unknown ps, fail never
P6 ASR1000X-FAN ok 08:35:24
P7 ASR1000X-FAN ok 08:35:23
P8 ASR1000X-FAN ok 08:35:22
Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
R0 14111801 15.2(1r)S
If the CPLD version is earlier than 14111801, it is necessary to upgrade the RP2's CPLD.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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