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|Affected Product ID
||There were no defects filed with this field notice at the time of publication.
A limited number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode, which causes failure of the interface to link up.
Due to a manufacturing error, a number of Emulex N20-AE0102 mezzanine adapters were programmed with incorrect PHY microcode. The network interface of these adapters fails to link up, especially when the chassis includes the N20-I6584 I/O Module (IOM). However, the issue might not be seen across all blade slots.
The Emulex N20-AE0102 mezzanine adapter fails to link up, especially when the chassis includes the N20-I6584 IOM.
Cisco recommends replacement of affected hardware (Emulex N20-AE0102 mezzanine adapter), microcode on the cards cannot be modified in the field which is the reason for the replacement.
In order to determine if your card(s) are affected, click on the Serial Number Validation Link and enter the serial number(s) of the N20-AEO102 card, after hitting submit the tool will tell you if your card(s) are Affected or Not Affected.
As of approximately May 2013 new products that were manufactured under Engineering Change Order (ECO) E115208 are guaranteed to be free of this problem. Refer to "How to Identify Affected Products" below for instructions on how to view the version of in-service product.
Although an upgrade program had previously been provided to replace potentially affected but otherwise working product, the upgrade program is now over and Cisco will now replace any remaining affected products in the field using the standard RMA process.
Note: Product serial numbers found on the Serial Number Tool as Affected but have already been repaired and relabeled with 74-9019-02 Rev A0 are NO Longer affected by this problem.
How To Identify Affected Products
In order to identify your hardware level, complete these steps:
- Identify that you have the correct PID (N20-AE0102) of the card.
- In order to find the serial number of your card, complete these steps:
- In the Unified Computing System (UCS) Manager GUI, choose Equipment > Chassis > Chassis # > Servers > Server # > Adapters.
The Adapters pane on the right displays the serial numbers for all the adapters in the blade.
- In the CLI, enter these commands:
scope chassis #
scope server #
show adapter detail
The output includes the serial numbers for all the adapters in the blade.
- Go to the Serial Number Validation Link and enter the serial number.
Serial Number Validation Link
- The tool will provide an (Affected, Not Affected or Invalid SN) response for each serial number entered. If affected SN's are found AND they have NOT been repaired and relabeled with 74-9019-02 Rev A0 or higher, request a replacement via the standard RMA process.
Umpire Program - N20-AE0102
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:email@example.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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