Field Notice: FN - 63496 - DMP - The self signed certificate for various DMP systems expired on 24th Feb, 2012 causing communication failure between DMM and DMP system - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	27-Feb-12	Initial Release
10.0	09-Oct-17	Migration to new field notice system

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	5	5.2,5.2.1,5.2.2,5.2.2.1,5.2.3,5.3

Defect Information

Defect ID	Headline
CSCty22538	DMP certificate expired

Problem Description

The self signed certificate for firmware versions on various DMP systems expired on 24th February 2012 causing failure of communication between the DMM and DMP systems leading to content not playing on schedule.

Background

The self sign certificate expiration causes communication failure between DMP and DMM systems. The DMP system shows status 'down' in the DMM GUI. Customer may observe that the scheduled content may not play on the DMP systems.

Problem Symptom

Starting 24th February 2012, the DMP and DMM system communication fails with DMP Manager UI reporting "HTTP status: 500 Unknown Exception: peer not authenticated" error message. DMP Manager UI reports DMP status as "down" and not play the content as scheduled.

Workaround/Solution

Cisco recommends that customer applying the software fix to recover the self sign certificate expiration. Follow the steps outlined below:

Step1 : Log in to your Cisco.com account and then go to Software download URL below

Software download URL

Based on your DMP Software Release, go to All Release, then select '5' and the Release number.

Download in the DMMnnn-patch-CSCty22538.iso row where nnn is the release number. For example: DMM522-patch-CSCty22538.iso is for Release 5.2.2. DMM53-patch-CSCty22538.iso is for Release 5.3

Note: Release 5.2.2.1 does not have a Patch, customer must use the Patch posted for Release 5.2.2

Step2: Follow the installation instructions provided in the README file below.

Install Instruction README URL

The software fix is included in all newer releases.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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