Field Notice: FN - 13061 - Old Versions of NPE-225 Are Incompatible with C7200-I/O-2FE/E - RMA Required

Revised August 9, 2006

February 23, 2001

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NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Products Affected

Product	Top Assembly		Printed Circuit Assembly		Comments	HW Rev.
	Part Number	Rev.	Part Number	Rev.
NPE-225	800-05418-01	All	73-3453-03	All		1.0
NPE-225	800-05418-01	All	73-3453-03	All		1.1
NPE-225	800-05418-02	All	73-3453-04	All		1.2
NPE-225=	800-05418-01	All	73-3453-03	All		1.0
NPE-225=	800-05418-01	All	73-3453-03	All		1.1
NPE-225=	800-05418-02	All	73-3453-04	All		1.2

Problem Description

When installing a new C7200-I/O-2FE/E(=) into a 7200(VXR) with a NPE-225(=), the boot flash will not be recognized on the I/O controller. If the router is configured to net boot, it will fail to boot and will eventually hang. If IOS is loaded on the PCMCIA flash, the router will eventually boot.

Note: The C7200-I/O-2FE/E(=) was not designed to work in a non-VXR chassis. This controller is only supported in VXR chassises.

Background

When the C7200-I/O-2FE/E was released, a ROMMON upgrade was required for the NPE-225 so that the boot flash would be recognized on the I/O controller. Systems with NPE-225 hardware versions lower than 1.3 will not recognize the boot flash on the I/O controller. NPE-225 hardware version 1.3 or higher will fix this issue.

Problem Symptoms

If boot-up on a 7200 (VXR) system containing an NPE-225 (version 1.2 or lower) and the C7200-I/O-2FE/E controller is attempted, the system will fail to boot from bootflash. The system will eventually boot from slot0. The router will display the following message before booting from slot0:

getdevnum warning: device "boot flash" has size of zero
getdevnum warning: device "boot flash" has size of zero
open: read error...requested 0x4 bytes, got 0xffffffff
trouble reading device magic number
boot: cannot open "bootflash:"
boot: cannot determine first file name on device "bootflash:"

If the router is configured to net boot, the same message will be displayed and the router will eventually hang.

Workaround/Solution

The workaround is to copy Cisco IOS^® to the PCMCIA flash and configure the system to boot from the PCMCIA flash. For instructions on this process, please refer to the following documents on CCO:

Software Installation and Upgrade Procedures

Common Problems in Installing Images Using TFTP or an RCP Server

If the router is setup to perform a net boot, the net boot will fail. A new NPE-225 (hardware version 1.3 or higher) is required to fix this problem. Please use the standard RMA process to get the replacement NPE-225.

How to Identify Hardware Levels

The show c7200 IOS command can be used to determine the revision of NPE-225 present in the chassis as shown below.

Please note that the NPE-225 is comprised of two 73-level assemblies. These two 73-level assembly numbers correspond to the Network Control Board (NCB) and the Processor Engine Module (PEM). The PEM makes the NPE-225 unique from the NPE-150. The NCB of the NPE is common to both the NPE-150 and NPE-225. This is the part affected by the fix for this problem and its 73-level number is shown below in the sample show c7200 command output highlighted in bold text. Affected NPE-225 boards have the 73-level part number 73-3453-04 or earlier versions. Corrected versions, as shown, have the part number 73-3453-05 or later.

Note: The suffix (last two digits of the part number) is the version number referenced.

Example 1: Cisco IOS show c7200 Command Output with Highlight of Hardware Revision and Printed Circuit Board Part Number (Shown in Bold)

05-01-19-7206vxr#show c7200
Network IO Interrupt Throttling:
throttle count=0, timer count=0
active=0, configured=0
netint usec=4000, netint mask usec=200

C7200 Midplane EEPROM:
Hardware revision 2.3 Board revision B0
Serial number 23689633 Part number 73-3223-05
Test history 0x0 RMA number 00-00-00
MAC=0007.4fbb.c000, MAC Size=1024
EEPROM format version 1, Model=0x6
EEPROM contents (hex):
0x20: 01 06 02 03 01 69 79 A1 49 0C 97 05 00 07 4F BB
0x30: C0 00 04 00 00 00 00 00 01 06 20 58 00 00 FF 00

C7200 CPU EEPROM:
Hardware revision 1.4 Board revision A0
Serial number 24688441 Part number 73-3453-06 <----Printed Circuit Board Part Number
Test history 0x0 RMA number 00-00-00 (Must be 73-3453-05 or higher for compatibility.)
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 C2 01 04 01 78 B7 39 49 0D 7D 06 00 00 00 00
0x30: 50 00 00 00 01 02 28 00 00 00 FF FF FF FF FF FF

C7200 PE EEPROM:
Hardware revision 1.2 Board revision D0
Serial number 24688774 Part number 73-4043-02
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 D5 01 02 01 78 B8 86 49 0F CB 02 00 00 00 00
0x30: 68 00 00 00 01 02 28 00 00 00 FF FF FF FF FF FF

[OUTPUT OMITTED]

Revision History

Revision	Date	Comment
1.3	09-AUG-2006	Added PCA Part Numbers and clarified Rev. level
1.2	27-JUL-2006	Added How to Identify Hardware Levels Section, modified title
1.1	02-MAR-2006	Removed Umpire Form
1.0	23-FEB-2001	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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