The information in this document is based on these software versions:
Telepresence Server Version 4.2(4.23)
Telepresence Server All Releases
Licensing email with a Product Activation Key or Feature Key.
A web browser such as Firefox, Internet Explorer or Chrome. All should work equally well.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
This web interface example video supplements this document:
Step 1. Once your Telepresence Server is installed and you have applied for your keys with the use of your Product Authorization Key (PAK) and serial number, you receive an email from the Cisco Licensing team which contains an activation key and other option keys which depends on what you have requested. Here is an example email which shows Activation and Feature Keys.
Note: Examples of PAK are outside the scope of this document.
Note: This example shows keys for an MCU, the email for a Telepresence Server would look the same.
Note: Add the Product Activation Key first, it will unlock the Telepresence Server.
Step 2. Log into the web interface of your Telepresence Server and notice the banner that states “Product Not Activated. Activation key required” as shown in the image.
Step 3. Navigate to Configuration > Upgrade as shown in the image.
Step 4. Scroll to the Feature management section, highlighted in yellow as shown in the image.
Step 5. Copy the Activation Key, from the licensing e-mail that you receive and enter it into the Add key field. Click Add key as shown in the image.
Step 6. Observe that the key is added immediately as a Feature key in the Feature management section as shown in the image.
Note: A reboot is NOT required for keys to take effect, they take effect immediately.
Note: You can add Feature keys with the use of the same process.
Use this section in order to confirm that your configuration works properly.
Observe each key shows in the Feature keys list as soon as it is added, which means the key was added successfully as shown in the image.
This section provides information you can use in order to troubleshoot your configuration.
Observe the banner that appears at the top of the Upgrade Page and the error message "error:invalid key" as shown in the image.
Step 1. Verify that you copy the key correctly from the licensing e-mail. Any change in the alphanumeric string can cause the "error: invalid key" error message.
Step 2. Verify you apply a key that is matched with the correct Telepresence Server serial number.
If you have verified the information mentioned here and the problem remains, engage Cisco TAC.