The information in this document is based on these software versions:
Telepresence Server Version 4.2(4.23)
Telepresence Server All Releases
Licensing email with a Product Activation Key or Feature Key.
A web browser such as Firefox, Internet Explorer or Chrome. All should work equally well.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
This web interface example video supplements this document:
Step 1: Once your Telepresence Server is installed and you have applied for your keys using your PAK and serial number, you will receive an email from the Cisco Licensing team which contains an activation key and other option keys depending on what you requested. Here is an example email showing Activation and Feature Keys.
Note: Examples of PAK are outside the scope of this document.
Note: This example shows keys for an MCU, the email for a Telepresence Server would look the same.
Note: Add the Product Activation Key first, it will unlock the Telepresence Server.
Step 2: Log in to the web interface of your Telepresence Server and notice the banner that states “Product Not Activated. Activation Key required”:
Step 3: Navigate to Configuration > Upgrade:
Step 4: Scroll to the Feature management section, highlighted in yellow:
Step 5: Copy the Activation Key, from the licensing e-mail you received and enter it into the Add key field. Click on Add key:
Step 6: Observe the key is added immediately as a Feature key in the Feature management section:
Note: A reboot is NOT required for keys to take effect, they take effect immediately.
Note: You can add Feature keys using the same process.
Observe each key shows in the Feature keys list as soon as it is added, which means the key was added successfully:
Observe the banner that appears at the top of the Upgrade Page and the error message "error:invalid key":
Step 1: Verify you copy the key correctly from the licensing e-mail. Any change in the alphanumeric string will cause the "error: invalid key" error message.
Step 2: Verify you apply a key that is matched with the correct Telepresence Server serial number.
If you verified the information above and the problem remains, engage Cisco TAC.