This article relates to the Cisco TelePresence System Codec C90, Cisco TelePresence System Codec C60 and Cisco TelePresence System Codec C40 products.
Q. My monitor displays the image from the TANDBERG Codec outside of the monitor frame, why?
A. This answer is valid for the following products:
TANDBERG Codec C20
TANDBERG Codec C40
TANDBERG Codec C60
TANDBERG Codec C90
Most monitors will overscan TV resolutions such as 720p and 1080p.
To fix this, you must go into the monitor's menu system and find the setting to avoid this. Different monitors uses different terms but you should look for something like: Just Scan, Pixel by Pixel or Underscan.
Some monitors will only have this option for the native resolution of the display, therefore if you can't find it, go to the TelePresence Product administrator settings menu and change the video output resolution and try again. To set the resolution for the video output HDMI 1, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 (or 3) and set the Resolution.
Some monitors do not have this setting at all. Then you can use the VGA input of the monitor and select a PC resolution from the TelePresence Product administrator settings menu. Set video output resolution to 1024*768 (XGA), 1280*1024 (SXGA) or 1360*768 (WXGA) (only applicable for the C60 and C90). To set the resolution for the video output DVI 2, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > DVI 2 (or 4) and set the Resolution.