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Cisco Packaged Contact Center Enterprise
Cisco Packaged Contact Center Enterprise 10.5(3)
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Cisco Packaged Contact Center Enterprise
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Release Date
28-NOV-2016
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Latest Security Notices
25-May-2021
Security Advisory: Cisco Finesse Open Redirect Vulnerability
25-May-2021
Security Advisory: Cisco Finesse Cross-Site Scripting Vulnerabilities
05-Sep-2018
Security Advisory: Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
27-Jan-2016
Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
Document Categories
Configuration
Data Sheets and Product Information
Release and Compatibility
Security Notices
Troubleshooting
Data Sheets and Product Information
Data Sheets
.
Cisco Contact Center Enterprise 12.6 Data Sheet
09-Mar-2022
Cisco Packaged Contact Center Enterprise 11.5 Data Sheet
04-Mar-2019
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Packaged Contact Center Enterprise 11.0 Data Sheet
11-Sep-2015
End-of-Life and End-of-Sale Notices
English
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
05-Jan-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
01-Aug-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
31-May-2016
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
29-Sep-2014
End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
16-Jul-2014
French - Canadian
Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
20-Mar-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
05-Jan-2018
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
01-Aug-2018
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0
31-May-2016
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
25-Jan-2021
Security Notices
Field Notices
Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
27-Jan-2016
Security Advisories, Responses and Notices
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
05-Sep-2018
Release and Compatibility
Release Notes
Cisco Packaged Contact Center Enterprise 10.5(3)
Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3)
06-Dec-2016
Configuration
Configuration Examples and TechNotes
Configure FTP Server on PCCE
22-Apr-2020
Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP
30-May-2017
Configure and Troubleshoot CVP Smart License on PCCE 12.5
06-May-2021
Configure the Identity Provider for Cisco Identity Service to enable SSO
24-Aug-2021
Contact Center SSO with Okta Identity Provider
07-Nov-2017
Integrate Third Party Gadget and User Interface into PCCE
22-Apr-2020
Understand PCCE Command Execution Pane
22-Apr-2020
Configuration Guides
Packaged Contact Center Enterprise Related Information
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
Troubleshooting
Troubleshooting TechNotes
ADFS/IdS Troubleshooting and Common Problems
19-Sep-2016
Configure PCCE Local Authorization
21-Apr-2020
Enhance Database Performance for Contact Center UCCE/PCCE
30-Jan-2023
Exchange Self-Signed Certificates in a PCCE Solution
14-Jul-2022
Implement CA Signed Certificates in a CCE Solution
21-Sep-2022
Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen
25-May-2017
Set Traces and Collect Logs in CCE
31-Aug-2022
Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page
20-Jan-2021
Troubleshoot CVP on SPOG that Shows Out of Sync
27-May-2020
Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0
21-Apr-2020
Troubleshoot PCCE 12.0 SPOG File Transfer Failure
27-May-2020
Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host
08-May-2019
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