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Serve Customers Better
- Eight Strategies for First-rate Customer Service
- The Basics of Serving Customers Better
- How to Start a Relationship with a Cisco Reseller
- Upgrading Your Network for CRM? Six Things to Consider
- Small Business VoIP: The Basics
- Serve Your Customer Better
- Unified Communications Offers Value To Small and Medium Businesses - Financial Services
- Small Business Phones
- VoIP Can Reduce Operating Expenses
- How Voice over IP Works
- Get an Edge with Cisco IP Phones
These eight strategies will create relationships with your customers that will keep them coming back.
Customer satisfaction starts when you offer both a trouble-free shopping experience and a smooth business transaction. But you also have to anticipate and meet your customers' wants, not just needs.
Not sure where to get started? Ask potential partners these five questions about small business solutions.
Thinking about adding customer relationship management tools to your Cisco Unified Communications phone system? Here are six things to consider before you upgrade your network.
See how combining voice and data on a single, secure network foundation with a small business voice over IP (VoIP) system can help you meet your biggest business challenges.
Find out how customer relationship management (CRM) software and wireless connectivity can help your small business improve productivity, respond to customers quickly, and generate new business.
Cisco commissioned Forrester Research to survey 374 companies to quantify how unified communications (UC) affect the small and medium-size business sector.
Small business phones using VoIP, unified messaging, video and other applications can help improve your customer relationships.
VoIP can dramatically reduce expenses and give you consistent quality of service and stronger security controls.
How Voice over IP works for your business is simple: adding voice to a data network will reduce costs, improve productivity, and enhance collaboration.
When you join video, voice, and data together on your own easy-to-manage network, you can be much more productive.
Customer Stories
Construction
- Leading Kitchen Designer Helps Customers Build Their Dreams (PDF - 262 KB)
- Assembling an Agile Construction Company (PDF - 235 KB)
One of the largest independent kitchen and bath companies in the United States uses its Cisco network to respond faster to customers and improve sales and design.
See how the Cisco Smart Business Communications System helped this innovative construction firm strengthen communication between staff and customers and save up to US$2000 per job site.
Education
- Cultural Institution Transforms its business (PDF - 101 KB)
Unified communications helps Zayed House for Islamic Culture reduce costs and work more efficiently.
Financial Services
- Recreation Insurer Forges Personal Connection with Clients (PDF - 774 KB)
Sattler Insurance relies on the Cisco Connected Insurance Solution for AMS360 to maintain and strengthen personal relationships with customers.
Government
- Business Services Provider Improves Information Management (PDF - 220 KB)
- Market Management Goes Online
Opera Labori provides better customer service and cuts costs by integrating its communications into a single, converged system from Cisco.
Cisco networking and unified communications help Serbian city-owned JKP Trznica reduce costs and increase efficiency.
Legal
- Connecticut Law Firm Uses Unified Communications to Improve Interoffice Connectivity (PDF - 193 KB)
Learn how this growing estate planning practice is using Cisco technology to lower long-distance charges and other costs, improve connectivity for remote offices, and deliver enhanced services to its clients.
Manufacturing
- Medical Manufacturer Delivers Round-the-Clock Customer Service (PDF - 170 KB)
- Premium Drinks Company Invests in the Future (PDF - 126 KB)
BBC Biochemical depends on its Cisco network to deliver immediate service to healthcare clients, 24 hours a day.
IP telephony offers a good return on investment by helping Bacardi-Martini improve productivity in Hungary.
Retail
Sports and Entertainment
- Interactive IP Phones Help the AirHogs Increase Employee Productivity and Entertain Fans
- Managed Solution Reduces Costs for Canadian Film Distributor (PDF - 184 KB)
The 15 full-time employees at AirHogs, a minor league baseball team in Grand Prairie, Texas, are more productive thanks to Cisco Unified Communications solutions for small businesses. Applications on Cisco Unified IP Phones help staff work from anywhere and enable fans to order food and connect with players. It all adds up to a better fan experience.
FlexITy's Managed Services solution delivers servers, storage equipment, switches, and IP phones to help Alliance Films minimize its operational expenses.
Other
- Access Anytime from Anywhere: Cisco Wireless Keeps Employees Connected (PDF - 664 KB)
- Real Estate Firm Differentiates Its Services (PDF - 81 KB)
- Data Mining and Analysis Firm Connects Offices Across United States (PDF - 143 KB)
- Intelligent Building Redefines "Smart" (PDF - 381 KB)
- Delivering Business-Class Communication to Small Companies (PDF - 156 KB)
- Workforce Meets "Virtually" Every Customer Need
- Networking Organization Reaches Wider Audience with Webcasts (PDF - 119 KB)
Secure wireless allows employees of Fresh Direct Produce to be accessible from anywhere in the office or the company's warehouses. Calls aren't missed and meetings are more productive.
Cisco Unified Communications improves flexibility and efficiency for Dheeraj & East Coast in Dubai.
Graphet uses Cisco Unified Communications to improve teamwork and customer service.
Belgrade's B2's service-oriented building architecture is reducing cost and carbon waste enriching lives.
Cisco Small Business Solutions enable NorthPoint Executive Suites to provide reliable data services—including secure email, Internet connectivity, and wireless—to its 70 clients.
Learn how this small technical consulting company keeps staff connected and delivers responsive customer service with Cisco Unified Communications.
The Women's Executive Network uses a web collaboration service to deliver professional development events to members across Canada.
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