Hybrid Work for Retail
Cisco empowers your associates and agents, whether at home, in the store, or anywhere else.
Because work is not where you go, it's what you do.
Provide hybrid work experiences so you can deliver experiences that meet customers’ expectations
wherever, whenever, and however they choose to shop.
Watch webinar
The current state of the retail workforce
With staffing shortages causing an array of issues for retailers, it's time to rethink
the work experience.
More than 40% of workers say they are likely to switch to a more flexible job, even if it means taking a pay cut.
(Source: Axios)
Over the long term, contact center leaders anticipate a hybrid work environment with 47% of agents working remotely.
(Source: 8x8)
98% of businesses predict
that going forward, meetings
will have at least one remote
worker.
Hybrid work improves the associate experience
Attract and retain your workforce by empowering associates and agents with the tools to
be productive in multiple environments.
Hybrid work use cases in retail
Intelligent contact center
Equip associates with the information and capabilities they need to improve customer experience from anywhere.
Secure connectivity and optimization
Securely connect stores and prioritize traffic to help ensure uptime and reliability.
Multichannel fulfillment
Enable store associates to fill and deliver customer orders quickly and accurately.
Build a resilient and secure workforce
Prepare your business for the future with a suite of flexible, supportive, and inclusive
hybrid work tools. No matter how your retail business operates, have the confidence that
the connections are secure.
Better customer experience
Hybrid work is beneficial for more than just the retail workforce. Intelligent self-service
and agent-based customer interaction capabilities provide customers with the
opportunity to engage and shop via whatever channel they prefer.
