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Updated:September 19, 2012
Cisco® Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering a rich-media experience across any workspace, securely and with optimal quality.
Figure 1. Cisco Unified IP Color Key Expansion Module
Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the status of calls. This capability requires the ability to instantly determine the status of numerous lines beyond those of the Cisco
® Unified IP Phone 9971, 9951, and 8961 models.
The Cisco Unified IP Color Key Expansion Module extends the capabilities of the Cisco Unified IP Phone 9971, 9951, and 8961 models with additional buttons and a color LCD display. This key expansion module adds 18 physical keys with access to 18 additional keys through the page keys for a total of 36 additional keys. You can connect up to three Cisco Unified IP Color Key Expansion Modules to the Cisco Unified IP Phone 9971, up to two key expansion modules to the Cisco Unified IP Phone 9951, and one key expansion module to the Cisco Unified IP Phone 8961.
The Cisco Unified IP Color Key Expansion Module connects to the Cisco Unified IP Phone 9971, 9951, and 8961 models directly in the traditional side-by-side fashion.
The Cisco Unified IP Color Key Expansion Module comes with a foot stand and all necessary hardware to connect it directly to the base device.
The key expansion module also articulates in the same manner as that of the Cisco Unified IP Phones it connects to, allowing you to match the same articulation angle.
Features and Benefits
The large LCD display of the Cisco Unified IP Color Key Expansion Module allows for quick and easy identification of associated buttons. Using the Preferences menu of the Cisco Unified IP Phone 9971, 9951, and 8961 models, you can adjust the brightness of the individual key-expansion-module LCDs according to preference.
You can program feature key buttons on the Cisco Unified IP Color Key Expansion Module as a directory number, line key, or speed-dial key. The buttons are illuminated, and when configured as a directory number or shared-line keys they allow for easy identification of call state. This capability provides features that are similar to those of typical direct station selection/busy lamp field (DSS/BLF) modules but are not intended to be directly comparable to those of traditional DSS/BLF modules. The Cisco Unified IP Color Key Expansion Module is neither an operator nor an attendant console. Its primary function is to provide the Cisco Unified IP Phone 9971, 9951, and 8961 models with additional keys for features such as speed dial or directory numbers. The illuminated buttons make it easy to determine line status, making the Cisco Unified IP Color Key Expansion Module an ideal call-coverage tool.
The two illuminated page buttons beneath the display of the Cisco Unified IP Color Key Expansion Module allow you to shift between the first and second pages of 18 buttons, providing access to all 36 keys, 18 at a time.
Table 1 describes the features and benefits in more detail.
Table 1. Features and Benefits
Line in use
Line in use by someone else
Illuminated Page Buttons
Page not in focus
Page in focus
Page not in focus, with one or more alerting or on-hold calls present on page
Hardware and Power-Saving Features
The 4.3-in. graphical (TFT) color display provides 16-bit color depth and 480 x 272 effective pixel resolution, with backlight. The display also supports localization requiring double-byte Unicode encoding for fonts.
You can articulate the display to match the same angle as the Cisco Unified IP Phone it is connected to.
Directory-number and feature buttons
The module has 18 physical buttons (36 with page key).
The two Page buttons are used to access each page of 18 buttons and provide phone status.
Sleep or inactivity mode
When Cisco Unified IP Phone 9971, 9951, and 8961 models are in power-saving sleep or inactivity mode, the Cisco Unified IP Color Key Expansion Module is also in sleep or inactivity mode. Pressing any button on the key expansion module causes the displays to awaken. The system administrator configures the inactivity period.
Hardware Support and Compatibility
Table 2 describes the Cisco IP Color Key Expansion Module hardware support compatibility.
Table 2. Cisco IP Color Key Expansion Module Hardware Support Compatibility
Cisco Unified IP Phone Model
Number of Cisco Unified IP Color Key Expansion Modules Supported
Table 3 describes the Cisco IP Color Key Expansion Module hardware product specifications.
Table 4 lists the system requirements for the Cisco Unified IP Color Key Expansion Module.
Table 4. System Requirements
Phone Firmware/Media Control Server
Cisco Unified IP Phone firmware
9.0(1) and later
Cisco Unified Communications Manager 7.1(3) and later; Cisco Unified Survivable Remote Site Telephony (SRST) 7.1 (Cisco IOS® Software Release 12.4(24)T) and later
If the Cisco Unified IP Color Key Expansion Module is connected to a Cisco Unified IP Phone that uses 802.3AT power, a local power supply is not required. If the phone uses 802.3AF power, you must connect a power cube to it for it to supply power for all connected key expansion modules. If the phone is already locally powered by a power cube, no additional power cube is required when installing the key expansion module to it.
To place an order, visit the Cisco Ordering Home Page and refer to Tables 5 and 6. To download software, visit the Cisco Software Center.
Table 5. Ordering Information
Cisco Unified IP Color Key Expansion Module, Charcoal
Cisco Unified IP Color Key Expansion Module, White
Cisco Unified IP Phone Power Cube
Cisco Unified IP Phone Power Country Cord
Table 6. Ordering Information - AC Country Power Cords
Cisco Unified IP Phones are covered by a Cisco standard 1-year replacement warranty.