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Customer Experience Specialization

Develop your customer success practice

Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. This specialization opens new opportunities for you to interact with customers, create value, and impact customer business outcomes.

Customer Experience is the new competitor differentiator

Customers are increasingly moving to Software as a Service (SaaS) and recurring offers, requiring them to work with trusted providers to enable their digital transformation.

This makes a focus on customer experience critical to your success. It also presents tremendous opportunity to deliver value-added services after the initial purchase, helping customers achieve their business outcomes.

With this specialization, you can:

  • Sell more of your services
  • Differentiate with new lifecycle offers
  • Deliver new managed services
  • Increase product expansion
  • Improve renewal rates

Apply for a Customer Experience specialization

You must first become a Cisco partner.