Cisco's priority is the health and safety of all people located at our sites. As we return to offices, we will share our phased return process and guidelines below. Please check this site regularly for updates.
On Tuesday, December 7, 2021, a U.S. federal court issued a nationwide order to pause the U.S. federal executive order vaccine mandate that was set to go into effect on January 4, 2022.
Considering this legal update, Cisco's worker eligibility policy for U.S. contingent workers has been updated in accordance with applicable law effective immediately as follows:
If you have any questions or need additional support, please email us at C-Worker Eligibility Support. We are here to help.
The following regions have vaccine and worker eligibility guidelines in place. All requirements detailed below are in addition to and subject to any applicable local laws and regulations.
Action for Suppliers
Accommodation process
Please follow the steps below to update a worker’s status:
Step 1: Login into Fieldglass
Step 2: Click "View -> Worker"
Step 3: Search for the worker and Open Worker Record by clicking ID field (Example: CSCOWK******* / OCSCWK****** / CSCOPW******)
Step 4: Click "Actions -> Edit Worker"
Step5: Input Worker Eligibility and Click "Update"
Please refer to the U.S. Cisco worker vaccination policy section for the latest information affecting Puerto Rico-based contingent workers.
Please continue to check back here to find updated policies and deadlines by region as they become available.
For those with internal site access, you can refer to the office entry page for office entry status.
Only vaccinated workers on the critical worker list are approved to work onsite, following the critical worker onsite booking process (internal available link). If your worker is accessing a Cisco site, they will be required at minimum to wear a face covering, use the Cisco self-screening app to self-check for symptoms daily, review the training and take the test, and follow any local regulatory training requirements. The regulatory COVID-19 control plans and training by your location can be found on this internal only link. More information on our return to office strategy can be found at this internal only link.
Visit the Pandemic Planning site for more details on Cisco’s hybrid work strategy and approach.
All decisions regarding extending access to our offices and resuming travel, meetings, and events will be informed by the health and safety of our workers and based on scientific and medical data, official guidance, and business needs.
Return to office decisions will be made on a phased basis with workers who are performing duties that are deemed critical infrastructure or mission critical prioritized according to business need. As part of a return to office plan for a specific location, workers who are part of the return will be identified by Cisco’s leadership team and a site communication will be sent with guidelines about workplace measures at their location.
Only sites where Cisco leaders have identified mission critical workers will be included in phase one for each country/state. We anticipate gradually increasing the sites and number of people that return over the coming weeks and months and appreciate your patience as we continue to work towards this. Check this site regularly for updates on future openings.
All workers identified as returning to a worksite in phase one will receive an email detailing the actions they need to take before they return as well as specific information relating to their worksite. Actions to take before returning include the completion of mandatory training and details on how to self-check daily for common symptoms of COVID-19 using either the Cisco Office Pass app or another specified process. Information relating to your worker’s worksite will include opening hours, service availability, physical distancing and hygiene guidelines, and local contacts. It is very important that the worker read this information carefully.
Please note that if the worker has not been identified as needing to return in phase one, they should not come onsite. If your worker is not included in this phase and needs to come onsite, please discuss your request with your Cisco leader. If your worker is added to the list of mission critical workers for their site, you will receive an email detailing the actions and information outlined above. No worker should go to a worksite without completing mandatory training, having in place the app or other processes to conduct a daily self-check, and reading and understanding the information relating to their worksite.
As more and more locations open, it will be important for more contract workers to return to the office to support the business. At the same time, we know that some workers may be concerned about returning. We ask that all supplier employers and associated contract workers stay informed by closely reading site-specific communications and that the contract worker stay informed through the internal pandemic planning site. If the contract worker has been identified as needing to return, it’s important to understand the many health and safety protocols Cisco is putting in place. Concern should be directed to our C-Worker support mailer at: c-worker_program_team@cisco.com.
If you need to access a Cisco office and do not have mission critical approval to come onsite during the current phase, please reach out to the C-Worker support mailer at: c-worker_program_team@cisco.com. Your request will be assessed by the team responsible for managing site occupancy rates and if approved, guidelines for accessing the worksite will be provided in advance. Depending on location and local regulations, you may be asked to use a different app, this will be communicated to you before your return.
Cisco has a planned, phased approach to extending access to sites, however, the timeline involved will vary country by country and, in some cases, site by site. We will only move forward to the next phase after considering all of the criteria (legal, medical, individual concerns, and government regulations), and we may need to revert to a previous phase if the situation locally deteriorates, i.e. there is a second wave of the pandemic. The measures in place will evolve as the situation continues to develop and in line with all applicable regulations and medical advice.
Cisco is using a planned, phased approach to return to the office. However, the timescale involved will vary from country to country and, in some cases, from site to site. Cisco will only move forward to the next phase of office entry after considering all the criteria (legal, medical, employee concerns, and government regulations), and we may need to revert to a previous phase if the local situation deteriorates.
The measures in place will evolve in line with all applicable regulations and medical advice as the situation continues to develop.
Cisco will have additional updates and information on these processes into 2022.
As we continue to monitor the evolving landscape of the pandemic, we will carefully consider the return to office of noncritical resources and will continue to update you as new information becomes available.
Visitors must be preregistered by their Cisco host in the visitor management system (VMS). Currently and where permitted by law, visitors must always bring their own face covering and wear it at all times while onsite.
Hosts are responsible for the preregistration of visitors, for ensuring they have received and understood Cisco visitor requirements, and for their compliance while onsite.
All contractors will need to complete mandatory online training that outlines the workplace measures in effect before returning to the office. Workers must self-screen to check for potential virus symptoms before going to the office daily via a self-service app. Signage throughout each site will communicate how to navigate the new workplace.
At least for phase 1 and where permitted by local law, face coverings are a minimum Cisco standard for occupants of Cisco properties while in areas where social distancing is not possible or is difficult. More specific measures or personal protective equipment (PPE) requirements will be compliant with local requirements. Cisco will make required materials available to workers returning to the worksite at Cisco locations.
Enhanced cleaning protocols will be in place, including surface cleaning, floor cleaning, localized aerosol misting, and other techniques as required. The frequency of these protocols will vary based on local requirements, occupancy, and by situation.
If a building occupant has a suspected or confirmed case of COVID-19, appropriate response teams will be engaged to investigate and deem necessary cleaning, building closure decisions, and communications needs.
Please email cce-casemgrs@cisco.com as soon as this is known.
Please email cce-casemgrs@cisco.com as soon as this is known.
Please email cce-casemgrs@cisco.com as soon as this is known.
Before coming to the office each day, all workers must check-in using the Cisco Office Pass app from either a laptop or a mobile device to self-check whether they are experiencing symptoms commonly associated with COVID-19 and/or have been in close contact with someone with a suspected or confirmed diagnosis. Based on the answers to a few simple questions, the app will indicate clearly by displaying a green or red screen whether a worker should come into the office. A red screen indicates that a worker should not come into the office and the additional steps they should take will be detailed.
Depending on location and local regulations, you may be asked to use a different app, and this will be communicated to you before your return.
The Cisco Office application being used to assess whether a contractor can enter a Cisco office is available here. This app must be completed before every visit.
Disclaimer: Return to Office is for informational purposes only and is not intended to provide a health diagnosis or medical advice. Your worker’s responses will not be stored, transmitted to, or accessible by Cisco or any third party. For advice regarding medical conditions and diagnoses, have your worker consult a qualified health care provider. If your worker is experiencing a healthcare emergency, call your local emergency number.
Multiple devices and orientations have been tested, and the following are assured:
iOS
Android
Desktop
Please see the Pandemic Planning site for more details on the testing protocol.