This will be positive for our customers, our employees, the SON business, and Cisco.
May 29, 2020 Cisco and HCL have entered into an agreement where HCL will acquire Cisco’s Self-Organizing Network (SON) business.
In 2013 Cisco invested in the SON technology to help our customers with their RAN automation needs. Cisco remains a dedicated partner in mobility and automation. For automation, we are now focused on the Crosswork™ and NSO platforms and architectures. To ensure our SON customers continue to receive the support required, Cisco has decided to divest the SON business to a long-term, trusted Cisco technology innovations partner. Our service provider customers have placed their trust in Cisco to support this technology thus far and we have found a partner with a business model specifically tailored to the high-touch customization SON requires.
Cisco continues to develop solutions for our software defined mobile network architecture and automation portfolio as well as invest in 5G innovations aimed at helping our SP customers to maximize their 5G investments. Some examples of these solutions are:
We remain committed to our service provider customers’ success and look forward to helping them reimagine their 5G potential. Cisco is not focused on future divestitures in our mobility portfolio. This change enables Cisco to devote resources to other 5G products without compromising quality and customer support.
Q: What part of Cisco’s business is being divested?
A: Cisco is divesting the SON technology, a critical Mobile Infrastructure & Heterogeneous Network (2G / 3G / 4G / Wi-Fi) control point, which oversees the management of Radio Access Networks (RAN) and optimization of mobile radio infrastructure, as well as the products, services and employees associated with the business. Cisco SON is a multi-vendor multi-technology (MVMT) self-optimizing network (SON) solution that automates the RAN and helps boost performance, harmonizes the multiple technologies that comprise RAN and maximizes the capabilities of existing infrastructure.
Q: Why did Cisco choose HCL?
A: SON requires extensive customization as each customer deployment is unique. To best support and continue to develop SON moving forward, and to allow Cisco to focus resources on our core product portfolio, Cisco has decided to divest the SON product to a long-term, trusted Cisco technology innovations partner. For more than 20 years, Cisco and HCL have collaborated on a variety of projects across Cisco’s technology portfolio. HCL has the proven expertise implementing high-touch, flexible solutions required to scale engineering services for SON based on customer needs. We strongly believe our SP customers will be well served by HCL.
Q: Why is Cisco selling this part of the Service Provider business?
A: Cisco’s strategy is focused on building disruptive solutions for networking, multi-cloud, security, data and collaboration that accelerate our customers’ business outcomes. In 2013 Cisco invested in the SON technology to help our customers with their RAN automation needs. Cisco remains a dedicated partner in mobility and automation. For automation, we are now focused on the Crosswork™ and NSO platforms and architectures. To ensure our SON customers continue to receive the support required, Cisco has decided to divest the SON business to a long-term, trusted Cisco technology innovations partner.
If you are an existing customer or partner of Cisco and have questions about your products or services, please continue to contact your existing Cisco sales representative.
Until completion of the business transition, Cisco SON customers can continue to use existing Cisco processes and contacts to renew their service contracts, as well as to obtain technical support on their SON products.
For more information about opening a technical support case with the Technical Assistance Center (TAC) and for regional telephone numbers, refer to Cisco Worldwide Support Contacts.