Fehlerbehebung bei Ablaufverfolgungsstandorten in CLI für CUCM 14

Einleitung

In diesem Dokument werden die Dateipfade zum Sammeln von Protokollen über die Cisco Unified Communications Manager (CUCM) Command Line Interface (CLI) beschrieben.

Voraussetzungen

Anforderungen

Es gibt keine spezifischen Anforderungen für dieses Dokument.

Verwendete Komponenten

Die Informationen in diesem Dokument basierend auf folgenden Software- und Hardware-Versionen:

• CUCM 14.0.1

Die Informationen in diesem Dokument beziehen sich auf Geräte in einer speziell eingerichteten Testumgebung. Alle Geräte, die in diesem Dokument benutzt wurden, begannen mit einer gelöschten (Nichterfüllungs) Konfiguration. Wenn Ihr Netz Live ist, überprüfen Sie, ob Sie die mögliche Auswirkung jedes möglichen Befehls verstehen.

Hintergrundinformationen

CUCM bietet das Real-Time Monitoring Tool (RTMT) zur Vereinfachung der Trace-Erfassung. RTMT stellt eine Liste logischer Namen bereit, mit denen Benutzer einen Dienstnamen auswählen und Ablaufverfolgungen für den/die ausgewählten Dienst(e) sammeln können. Manchmal ist es hilfreich, die Dateien direkt über die CLI zu finden. In diesem Dokument werden die RTMT-Kontrollkästchen den CLI-Dateispeicherorten zugeordnet. Ablaufverfolgungsdateien und Speicherorte können je nach Version variieren. Dieses Dokument ist jedoch für CUCM 14.0.1.12900-161 richtig.

Tipp: Im Dokument "CUCM 11.0.1 RTMT Trace Locations" in CLI wird der Dateipfad für Protokolle in CUCM 11.0.1 beschrieben.

RTMT-Kontrollkästchen für CLI-Pfade

Die folgenden Header sind Dienstnamen, die in RTMT aufgeführt sind. Unter jedem Header werden die CLI-Dateipfade aufgelistet, die dem Dienstnamen zugeordnet sind.

Boot-Protokolle

     activellog /syslog/boot.log
     

Cisco Transaktions-Spooling abbrechen

    activelog /cm/log/informix/ats/*

Cisco AMC-Service

     activelog /cm/trace/amc/log4j/amc*.log
     

Cisco AMC-Service-Warnmeldungsprotokoll

     activelog /cm/log/amc/AlertLog/AlertLog*.csv
     

Cisco AMC Service-Anrufprotokoll

     activelog /cm/log/amc/CallLog/CallLog*.csv
     

Cisco AMC Service-Geräteprotokoll

     activelog /cm/log/amc/DeviceLog/DeviceLog*.csv
     

Cisco AMC-Service-PPRLog

     activelog /cm/log/amc/PPRLog/<nodeIPaddress>/PPRLog*.csv
     activelog /cm/log/amc/PPRLog/PPRDbLog*.csv

     

Cisco AMC-Serviceserverprotokoll

     ActiveLog /cm/log/amc/ServerLog/ServerLog*csv
     

Cisco AMC Service-Protokoll

     activelog /cm/log/amc/ServiceLog/ServiceLog*.csv
     

Cisco AXL Tomcat

    activelog/tomcat/logs/axl-tomcat/*

Cisco AXL-Webservice

     activelog /tomcat/logs/axl/log4j/axl*.log

Cisco Audio Translator-Anwendung

    activelog /cm/trace/cms/sdi/at*.txt

Cisco Audit Event-Service

     activelog /cm/trace/auditlog/sdi/audittrace*.txt
     

Cisco Audit-Protokolle

     activelog /audit/AuditApp/Audit*.log
     activellog /audit/vos/vos-audit.log
     ActiveLog /audit/vos/vos-audit.log.*
     

Cisco Bulk Provisioning Service

     activelog /cm/trace/bps/log4j/bps*.log

Cisco CallManager Cisco IP-Telefon-Services

    activelog /tomcat/logs/ccmcip/log4j/

Cisco CAR Scheduler

    activelog /cm/trace/carsch/log4j/carsch*

Cisco CAR-Webservice

    activelog /tomcat/logs/car/log4j/car*

Cisco CCM DBL-Webbibliothek

     activelog /tomcat/logs/dbl/log4j/dbl*.log
     

Cisco CCM NCS-Webbibliothek

     activelog /tomcat/logs/ncs/log4j/ncs*.log

Cisco CCM PD-Webservice

    activelog /tomcat/logs/pd/log4j/*

Cisco CCMAdmin-Webservice

     activelog /tomcat/logs/ccmadmin/log4j/ccmadmin*.log
     

Cisco CCMRealm-Webservice

     activelog /tomcat/logs/ccmrealm/log4j/ccmrealm*.log

Cisco CCMService-Webservice

     activelog /tomcat/logs/ccmservice/log4j/ccmservice*.log

Cisco CCMUser-Webservice

    activelog /tomcat/logs/ccmuser/log4j/ccmuser*

Cisco CDP

     activelog /cm/trace/cdp/sdi/cdpd*.txt

Cisco CDP-Agent

    activelog /cm/trace/cdpmib/sdi/*

Cisco CDR-Agent

     activelog /cm/trace/cdragent/log4j/cdragent*.log
     activellog /cm/trace/cdragent/log4j/cdragentThreadDump.log
    

Cisco CDR Repository Manager

     activelog /cm/trace/cdrrep/log4j/cdrrepmgr*.log
     

Cisco CDR-Dateien auf CM-Server

    /cm/cdr/

Cisco CDR-Dateien auf Publisher-Verarbeitung

    activelog /cm/cdr_repository/processing/

Cisco CTIManager

     activelog /cm/trace/cti/sdl/SDL*_200_*.txt

Cisco CTL-Anbieter

    activelog /cm/trace/ctlprovider/sdi/*

Cisco CallManager

     activelog /cm/trace/ccm/sdl/SDL00*_100*.txt
     activelog /cm/trace/ccm/calllogs/calllogs*.txt

Cisco CallManager SNMP-Dienst

     activelog /cm/trace/ccmmib/sdi/CcmMibAgent*.txt

Cisco Certificate Authority Proxy-Funktion

     activelog /cm/trace/capf/sdi/capf*.txt

Benachrichtigung über Änderung des Cisco Zertifikats

     activelog /platform/log/certCN*.log
     

Cisco Certificate Change Notification-Service

     activelog /platform/log/certCN*.log
     

Cisco Antrag für Anmeldeinformationen ändern

     activelog /tomcat/logs/changecredential/log4j/changepin*.log
     

Gemeinsame Benutzeroberfläche von Cisco

     activelog /tomcat/logs/cui/log4j/cui*.log
     

Cisco ControlCenter-CLI

     activelog /cm/trace/ccmservice/log4j/ccmservice*.log

Cisco DHCP Monitor-Service

     activelog /cm/trace/dhcpmon/log4j/dhcpmon*.log
     

Cisco Extended Functions Report

    /cm/log/cef/xml/qrt*

Cisco DRF Lokal

     activelog /platform/drf/trace/drfLA*.log
     

Cisco DRF-Master

     activelog /platform/drf/trace/drfMA*.log
     

Cisco Datenbank-CLI-Ausgabe

     activelog /cm/trace/dbl/ncsj/ncsjUndefined*.out
     activelog /cm/trace/dbl/dblj/dbljdbims*.out
     activelog /cm/trace/dbl/dblj/dbljdbtaps*.out
     

Cisco Datenbankinstallations-Service

     activelog /cm/trace/dbl/sdi/installdb*.log.err
     activelog /cm/trace/dbl/sdi/installdb*.log
     

Überwachung der Cisco-Datenbankebene

     activelog /cm/trace/dbl/sdi/dbmon*.txt
     

Nachverfolgung der Cisco Datenbankbibliothek

     activelog /cm/trace/dbl/sdi/capf/dbl_capf*.log
     activelog /cm/trace/dbl/sdi/dbmon/dbl_dbmon*.log
     activelog /cm/trace/dbl/sdi/ilsd/dbl_ilsd*.log
     activelog /cm/trace/dbl/sdi/installdb/dbl_installdb*.log
     activelog /cm/trace/dbl/sdi/RisDC/dbl_RisDC*.log
     activelog /cm/trace/dbl/sdi/tvs/dbl_tvs*.log
     activelog /cm/trace/dbl/sdi/LpmTool/dbl_LpmTool*.log
     activelog /cm/trace/dbl/sdi/ctftp/dbl_ctftp*.log
     activelog /cm/trace/dbl/sdi/CTLProvider/dbl_CTLProvider*.log
     activelog /cm/trace/dbl/sdi/ccmAgt/dbl_ccmAgt*.log
     activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbl_CiscoSyslogSubAgt*.log
     activelog /cm/trace/dbl/sdi/ccm/dbl_ccm*.log
     activelog /cm/trace/dbl/sdi/lbm/dbl_lbm*.log
     activelog /cm/trace/dbl/sdi/AuditLog/dbl_AuditLog*.log
     activelog /cm/trace/dbl/sdi/ipvmsd/dbl_ipvmsd*.log
     activelog /cm/trace/dbl/sdi/dnaserver/dbl_dnaserver*.log
     activelog /cm/trace/dbl/sdi/CTIManager/dbl_CTIManager*.log
     activelog /cm/trace/dbl/sdi/cef/dbl_cef*.log
     

Cisco Database Notification Service

     activelog /cm/trace/dbl/sdi/dbmon/dbnotify_dbmon*.log
     activelog /cm/trace/dbl/sdi/ilsd/dbnotify_ilsd*.log
     activelog /cm/trace/dbl/sdi/RisDC/dbnotify_RisDC*.log
     activelog /cm/trace/dbl/sdi/LpmTool/dbnotify_LpmTool*.log
     activelog /cm/trace/dbl/sdi/tvs/dbnotify_tvs*.log
     activelog /cm/trace/dbl/sdi/ctftp/dbnotify_ctftp*.log
     activelog /cm/trace/dbl/sdi/ccmAgt/dbnotify_ccmAgt*.log
     activelog /cm/trace/dbl/sdi/CiscoSyslogSubAgt/dbnotify_CiscoSyslogSubAgt*.log
     activelog /cm/trace/dbl/sdi/ccm/dbnotify_ccm*.log
     activelog /cm/trace/dbl/sdi/lbm/dbnotify_lbm*.log
     activelog /cm/trace/dbl/sdi/AuditLog/dbnotify_AuditLog*.log
     activelog /cm/trace/dbl/sdi/CTIManager/dbnotify_CTIManager*.log
     activelog /cm/trace/dbl/sdi/dnaserver/dbnotify_dnaserver*.log
     

Cisco Database Replicator-Ablaufverfolgung

     activellog /cm/trace/dbl/sdi/dblrpc.err
     activelog /cm/trace/dbl/sdi/installdb*.log
     activellog /cm/trace/dbl/sdi/start.log
     activellog /cm/trace/dbl/sdi/startrpc.log
     activellog /cm/trace/dbl/sdi/startcar.log
     activellog /cm/trace/dbl/sdi/replication_scripts_output.log
     activellog /cm/trace/dbl/sdi/spltrace.log

Cisco Device Activation-Service

    activelog /tomcat/logs/ccmact/log4j/*

Cisco Wählnummernanalysator

     activelog /tomcat/logs/dna/log4j/dna*.log
     

Cisco Wählnummernanalyseserver

     activelog /cm/trace/dnaserver/sdi/dna*.txt
     

Cisco DirSync

     activelog /cm/trace/dirsync/log4j/dirsync*.log
     activelog /cm/trace/dirsync/log4j/dirsync_err*.log
     

Aliassuche nach Cisco Verzeichnisnummern

     activelog /tomcat/logs/dnaliaslookup/log4j/dnaliaslookup*.log
     

Alias-Synchronisierung für Cisco Verzeichnisnummer

     activelog /cm/trace/dnaliassync/log4j/dnaliassync*.log

Cisco E911 Service

     activelog /tomcat/logs/e911proxy/log4j/e911proxy*.log
     

Erweiterte Cisco Funktionen

     activelog /cm/trace/cef/sdi/cef*.txt
     

Cisco Extended Functions Report

     activelog /cm/log/cef/xml/qrt*.xml
     

Cisco Extension Mobility

     activelog /tomcat/logs/em/log4j/emservice*.log
     

Cisco Extension Mobility

     activelog /tomcat/logs/em/log4j/emapp*.log

Cisco GRT Communication-Webservice

    activelog /tomcat/logs/grt/log4j/grt*

Cisco HAProxy

     activelog /cm/trace/haproxy/haproxy*

Cisco Headset-Service

    activelog /tomcat/logs/headset/log4j/*

Cisco IP Manager Assistant

     activelog /tomcat/logs/ipma/log4j/*
     

Cisco IP Voice Media Streaming-Anwendung

     activelog /cm/trace/cms/sdi/cms*.txt
     

Cisco Informix-Datenbankservice

     activelog /cm/log/informix/ccm.log.*.gz
     activellog /cm/log/informix/car.log
     activellog /cm/log/informix/ccm.log
     

Cisco Intercluster Lookup Service

     activelog /cm/trace/ils/sdl/SDL*_600_*.txt
     

Cisco Lizenzmanager

     activelog /cm/trace/userlicense/log4j/userlicense*.log
     

Cisco Location Bandwidth Manager

     activelog /cm/trace/lbm/sdl/SDL*_700_*.txt
     

Cisco Überwachungstool für Protokollpartitionen

     activelog /cm/trace/lpm/sdi/lpm*.txt
     

Cisco Log4jinit-Servlet

     activelog /tomcat/logs/log4jinit/log4j/log4jinit*.log

Cisco Management Agent-Service

    activelog /cm/trace/cmas/log4j/cmas*

Cisco Push Notification Service

    activelog /cm/trace/ccmpns/log4j/ccmpns*

Cisco RIS-Datensammlung

     activelog /cm/trace/ris/sdi/ris*.txt
     

Cisco RIS Data Collector - PerformanceMonLog

     activelog /cm/log/ris/csv/PerfMon*.csv
     

Cisco RTMT-Webservice

     activelog /tomcat/logs/rtmt/log4j/rtmt*.log
     

Cisco RisBean-Bibliothek

     activelog /tomcat/logs/risbeam/log4j/risbeam*.log
     

Rollenbasierte Sicherheit von Cisco

     activelog /tomcat/logs/rbs/log4j/rbsaccess*.log

Cisco Row Information Spooling

    activelog /cm/log/informix/ris/*

Cisco Smart License Manager

    activelog /cm/trace/slm/log4j/*

Cisco SOAPMessage-Service

    activelog /tomcat/logs/soapmessage/log4j/soapmessage*

Cisco SOAP-Webservice

     activelog /tomcat/logs/soap/csv/ratecontrol*.csv
     activelog /tomcat/logs/soap/log4j/soap*.log

Cisco SSO

     activellog /platform/log/ssoApp.log

     activelog tomcat/logs/ssosp/log4j/ssosp*.log
     

Cisco SSOSP Tomcat

    activelog /tomcat/logs/ssosp-tomcat/*

Cisco Serviceability Reporter

     activelog /cm/trace/rtmtreporter/log4j/rtmtreporter*.log
     

Cisco Serviceability Reporter-Warnbericht

     activelog /cm/report/rtmtreporter/AlertRep/AlertRep*.pdf
     

Cisco Serviceability Reporter - CallActivitiesReport

     activelog /cm/report/rtmtreporter/CallActivitiesRep/CallActivitiesRep*.pdf
     

Cisco Serviceability Reporter-Gerätebericht

     activelog /cm/report/rtmtreporter/DeviceRep/DeviceRep*.pdf
     

Cisco Serviceability Reporter-PRR-Bericht

     activelog /cm/report/rtmtreporter/PerformanceRep/<nodeIPaddress>/PerformanceRep*.pdf
     

Cisco Serviceability Reporter Server-Bericht

     activelog /cm/report/rtmtreporter/ServerRep/ServerRep*.pdf
     

Cisco Serviceability Reporter ServiceReport

     activelog /cm/report/rtmtreporter/ServiceRep/ServiceRep*.pdf
     

Cisco Trace für gespeicherte Verfahren

     activelog /cm/trace/dbl/sdi/spltrace.log.*.gz
     activellog /cm/trace/dbl/sdi/spltrace.log
     

Cisco Syslog-Agent

     activelog /cm/trace/syslogmib/sdi/syslogmib*.txt
     

Cisco TAPS-Service

     activelog /cm/trace/taps/log4j/taps*.log
     

Cisco Telemetrieservice

    Aktives Protokoll/Telemetrie/*

Cisco TFTP

     activelog /cm/trace/ctftp/sdl/SDL*_600_*.txt
     

Cisco Tomcat

     activelog /tomcat/logs/manager.*.log
     activelog /tomcat/logs/admin.*.log
     activelog /tomcat/logs/host-manager.*.log
     activellog /tomcat/logs/catalina.out
     activellog /tomcat/logs/localhost_access_log.txt
     activelog /tomcat/logs/localhost.*.log
     

Cisco Tomcat-Sicherheitsprotokolle

     activelog /tomcat/logs/security/log4j/security*.log
     

Cisco Tomcat Stats-Servlet

     activelog /tomcat/logs/tomcatstats/log4j/tomcatstats*.log

Cisco Trace Collection-Service

     activelog /cm/trace/tct/log4j/tct*.log
     

Cisco Trust Verification-Service

     activelog /cm/trace/tvs/sdi/tvs*.txt

Cisco UDS Tomcat

    activelog activelog /tomcat/logs/uds-tomcat/*

Cisco Unified Mobile Voice Access Service

     activelog /tomcat/logs/ccmivr/log4j/ccmivr*.log
     

Admin-Webservice für Cisco Unified OS

     activelog /tomcat/logs/cmplatform/log4j/cmplatform*.log
     

API der Cisco Unified OS-Plattform

     activelog /tomcat/logs/platform-api/log4j/platform-api*.log
     

Cisco Unified Reporting-Webservice

     activelog /tomcat/logs/cucreports/log4j/cucreports*.log
     

Cisco Services für Benutzerdaten

     activelog /tomcat/logs/cucm-uds/log4j/cucm-uds*.log
     

Cisco UXL-Webservice

    activelog /tomcat/logs/uxl/log4j/UXL*

Cisco WebDialer-Webservice

     activelog /tomcat/logs/webdialer/log4j/webdialer*
     

Synchronisierungsservice für Cisco Wireless Controller

    activelog /cm/trace/cwlcss/log4j/cwlcss*.log

Cisco WebDialerRedirector-Webdienst

     activelog /tomcat/logs/redirector/log4j/redirector*.log
     

Cron-Protokolle

     activelog /syslog/cron
     

Ereignisanzeige – Anwendungsprotokoll

     ActiveLog/Syslog/CiscoSyslog*
     ActiveLog/Syslog/CiscoSyslog
     activelog /syslog/AlternateSyslog.*
     ActiveLog/Syslog/AlternateSyslog
     

Ereignisanzeige – Systemprotokoll

     activelog /syslog/messages
     

FIPS-Protokolle

     activellog /platform/fips/fips.log
     

Server-Ressourcen-Agent

     activellog /platform/snmp/hostagt/hostagt.log

Von der CLI der IPT-Plattform erstellte Berichte

    activelog /platform/log/diag*
    activelog /platform/log/platform*
    activelog /syslog/csa*

IPT-Plattform CLI-Protokolle

     activelog /platform/log/dbl*.log
     activelog /platform/log/cli*.log
     

Protokolle des IPT-Plattformzertifizierungsmonitors

     activellog /platform/log/certm.log
     

IPT-Plattform CertMgr-Protokolle

     activelog /platform/log/certMgmt*.log
     

IPT-Plattform Cluster Manager-Protokolle

     activelog /platform/log/clustermgr*.log
     

Protokolle der grafischen Benutzeroberfläche der IPT-Plattform

     activelog /tomcat/logs/iptplattform/log4j/iptplattform*.log
     

IPT-Plattform IPSecMgmt-Protokolle

     activellog /platform/log/ipsecMgmt.log

RemoteSupport-Protokolle der IPT-Plattform

    activelog /platform/log/create*

Dateisignatur installieren

     activellog /platform/log/authenticateFile.log

Installations- und Upgrade-Protokolle

     Installation /install_log*.log
     /selinux_post.log installieren
     /system-history.log installieren
     /install.log installieren
     /lbm_post_install.log installieren

MIB2-Agent

     activellog /platform/snmp/mib2agt/mib2agt.log
     

Mail-Protokolle

     activelog/syslog/maillog

Mgetty-Protokolle

    activelog /mgetty/mgetty*

NTP-Protokolle

     activelog /syslog/ntp_stop.sh.log
     activelog /syslog/ntp_start.sh.log
     activellog /syslog/sd_ntp.log
     

Paketerfassungsprotokolle

     activelog /platform/cli/*.cap
     

Migrationsservice für Telefone

    activelog /tomcat/logs/pms/log4j/*

Verwaltungswebdienst der Plattform

    activelog /tomcat/logs/platform-api/log4j/*

Platform Communication-Webservice

    activelog /tomcat/logs/platformcom/log4j/*

Protokoll

     activelog /cm/trace/cti/Proglogs/CTIManager*.ProgLog
     activelog /cm/trace/ccm/Proglogs/ccm*.ProgLog
     

SAR-Protokolle

     activelog /sa/sar*
     

SELinux-Protokolle

     activellog /platform/selinux_startup.log
     

SNMP-Master-Agent

     activelog /platform/snmp/snmpdm/snmpMasterAgt*.log

Sicherheitsprotokolle

     activelog /syslog/secure-*

Self-Provisioning-IVR

     activelog /cm/trace/PnP/log4j/PnP*.log
     

Servicemanager

     activelog /platform/log/servm*.log

Spooler-Protokolle

    activelog/syslog/spooler*

Systemanwendungs-Agent

     activellog /platform/snmp/sappagt/startup.txt
     activellog /platform/snmp/sappagt/sappagt.log

Zugehörige Informationen

• Referenzhandbuch zur Befehlszeilenschnittstelle für Cisco Unified Communications-Lösungen, Version 14