Cisco Enterprise Chat and Email 11.6(1)

Problemhinweise

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

Sicherheitsempfehlungen, Antworten und Benachrichtigungen

• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

Lizenzinformationen

Cisco Enterprise Chat and Email 11.6(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

Installations- und Upgrade-Leitfäden

Cisco Enterprise Chat and Email 11.6(1)

• Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 11.6(1) 31-Aug-2017 (PDF - 448 KB)
• Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 11.6(1) 31-Aug-2017 (PDF - 469 KB)

Konfigurationsbeispiele und technische Hinweise

• Benutzerdefinierte Chat-Variablen für ECE-Chat konfigurieren 25-Jul-2019
• Fehlerbehebung: Protokollanalyse des Peripherie-Gateways für Enterprise Chat und E-Mail - Chat-Workflow 19-Jul-2019
• Links und Antworten für Enterprise Chat und E-Mail (ECE) konfigurieren 06-Dec-2018

Programmierungsleitfäden

Cisco Enterprise Chat and Email 11.6(1)

• Enterprise Chat and Email Data Dictionary for Unified Contact Center Enterprise, Release 11.6(1) 21-Sep-2017 (PDF - 1 MB)
• Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 11.6(1) 26-Sep-2017 (PDF - 979 KB)
• Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 11.6(1) 21-Sep-2017 (PDF - 478 KB)

Endbenutzerhandbücher

Cisco Enterprise Chat and Email 11.6(1)

• Enterprise Chat and Email Agent’s User Guide, Release 11.6(1) 17-Apr-2020 (PDF - 1 MB)
• Enterprise Chat and Email Agent’s User Guide, Release 11.6(1) 30-Aug-2017 (PDF - 1 MB)

Wartungs- und Betriebsleitfäden

Cisco Enterprise Chat and Email 11.6(1)

• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 11.6(1) 15-Aug-2019 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 11.6(1) 30-Aug-2017 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 11.6(1) 15-Feb-2019 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Data Adapters, Release 11.6(1) 30-Aug-2017 (PDF - 707 KB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 11.6(1) 30-Aug-2017 (PDF - 612 KB)
• Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 11.6(1) 30-Aug-2017 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 11.6(1) 10-Jul-2018 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to System Console, Release 11.6(1) 30-Aug-2017 (PDF - 1 MB)
• Enterprise Chat and Email Deployment and Maintenance Guide, Release 11.6(1) 30-Aug-2017 (PDF - 1 MB)

Technische Hinweise zu Wartung und Betrieb

• Fehlerbehebung bei Problemen mit der ECE SQL-CPU-Spitze bei der SQL 2014-Standardinstallation 07-Feb-2020

Technische Hinweise zur Fehlerbehebung

Cisco Enterprise Chat and Email 11.6(1)

• Fehlerbehebung bei ECE-Agenten einer Abteilung: "Attachment" In More Option Dropdown 25-Jul-2019