Virtualization for Packaged Contact Center Enterprise

Virtualization details below specify the supported third-party software (like VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles.



Version 12.5 (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 6.5 inclusive of all updates, 6.7 inclusive of all updates, 7.0 inclusive of all updates

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

Router 4 4000 2.60 GHz 8 GB 1 x 80 GB 2
Logger 4 6000 2.60 GHz 8 GB 1 x 80 GB 2
Rogger 4 5000 2.60 GHz 6 GB 1 x 80 GB 2
Small PG 2 2000 2.60 GHz 6 GB 1 x 80 GB 2
Medium PG 2 4000 2.60 GHz 6 GB 1 x 80 GB 2
Administration Client 1   2.60 GHz 2 GB 1 x 40 GB 1
Administration Server - AW 1 750 2.60 GHz 2 GB 1 x 80 GB 1
AW-HDS 8 17500 2.60 GHz 16 GB 1 x 80 GB 1
AW-HDS-DDS 4 5000 2.60 GHz 16 GB 1 x 80 GB 1
HDS-DDS 8 17500 2.60 GHz 16 GB 1 x 80 GB 1
Extra Large Live Data 12 24000 2.60 GHz 36 GB 1 x 146 GB 1
Large Live Data 8 16500 2.60 GHz 24 GB 1 x 146 GB 1
Small Live Data 4 5500 2.60 GHz 24 GB 1 x 146 GB 1
Cisco Identity Service (IdS) Server 4 1500 2.60 GHz 10 GB 1 x 146 GB 1
Cisco Identity Service (IdS) Server for 24k Agent Deployment 8 3000 2.60 GHz 10 GB 1 x 146 GB 1
Cisco Enterprise Chat and Email 4 4000 2.60 GHz 20 GB 1 x 80 GB 1

Notes:

 


Version 12.0 (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 6.0 U2 and later updates, 6.5 inclusive of all updates, 6.7 inclusive of all updates, 7.0 inclusive of all updates

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

Router 4 4000 2.60 GHz 8 GB 1 x 80 GB 2
Logger 4 6000 2.60 GHz 8 GB 1 x 80 GB 2
Rogger 4 5000 2.60 GHz 6 GB 1 x 80 GB 2
Small PG 2 2000 2.60 GHz 6 GB 1 x 80 GB 2
Medium PG 2 4000 2.60 GHz 6 GB 1 x 80 GB 2
Administration Client 1   2.60 GHz 2 GB 1 x 40 GB 1
Administration Server - AW 1 750 2.60 GHz 2 GB 1 x 80 GB 1
AW-HDS 8 17500 2.60 GHz 16 GB 1 x 80 GB 1
AW-HDS-DDS 4 5000 2.60 GHz 16 GB 1 x 80 GB 1
HDS-DDS 8 17500 2.60 GHz 16 GB 1 x 80 GB 1
Extra Large Live Data 12 24000 2.60 GHz 36 GB 1 x 146 GB 1
Large Live Data 8 16500 2.60 GHz 24 GB 1 x 146 GB 1
Small Live Data 4 5500 2.60 GHz 24 GB 1 x 146 GB 1
Cisco Identity Service (IdS) Server 4 1500 2.60 GHz 10 GB 1 x 146 GB 1
Cisco Identity Service (IdS) Server for 24k Agent Deployment 8 3000 2.60 GHz 10 GB 1 x 146 GB 1
Cisco Remote Expert Mobile Application 4 8400 2.60 GHz 4 GB 1 x 40 GB 1
Cisco Remote Expert Mobile Media Broker 8 16800 2.60 GHz 8 GB 1 x 40 GB 1
Cisco Enterprise Chat and Email 4 4000 2.60 GHz 20 GB 1 x 80 GB 1

Notes: