Virtualization for Packaged Contact Center Enterprise

The following virtualization details specify the supported third-party software (such as VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles. 





Version 12.6 


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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, and ESXi 7.0 (inclusive of all updates, for all versions)


Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency


vRAM 

vDisk 

vNIC


Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

 

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

32 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

32 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

 






Version 12.5 (with ESXi 7.0)


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Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates


Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency


vRAM 

vDisk 

vNIC


Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

 

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

30 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

30 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

 






Version 12.0 (with ESXi 7.0)


(top) 



Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates


Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency


vRAM 

vDisk 

vNIC


Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

 

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Large Live Data 

8

16500

2.50 GHz

24 GB

1 x 146 GB

1

Small Live Data 

4

5500

2.50 GHz

24 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Remote Expert Mobile Application 

4

8400

2.50 GHz

4 GB

1 x 40 GB

1

Cisco Remote Expert Mobile Media Broker 

8

16800

2.50 GHz

8 GB

1 x 40 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

 






  

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