Virtualization for Packaged Contact Center Enterprise

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For more information, please see Virtualization for Packaged Contact Center Enterprise - Additional Information.

 


Version 12.0

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For more information, please see Virtualization for Packaged Contact Center Enterprise - Additional Information.

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5 after Update 1. See the VMware article on the discontinuation of third-party vSwitches for more details.

 

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Limited (see notes)
Click for "IOPS"
Supported Versions of VMware vSphere ESXi= 6.0 U2 with VMFS 5, 6.5 U2 with VMFS 6 (C240 M5 servers require minimum ESXi 6.5 U2), minimum OVA file version v1.0, fresh install only
Supported VMware Virtual Machine Hardware Version = 11
Supported VMware VMFS (Virtual Machine File System)= 5
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Router
See notes

4 vCPU
(4000 MHz)

8 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Logger
See notes

4 vCPU
(6000 MHz)

8 GB

1x 80GB
See notes

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Rogger
See notes

4 vCPU
(5000 MHz)

6 GB

1x 80GB
See notes

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Small PG
See notes

2 vCPU
(2000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Medium PG
See notes

2 vCPU
(4000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Large PG
See notes

4 vCPU
(10000 MHz)

6 GB

1x 80GB

2

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Administration Server - AW
See notes

1 vCPU
(750 MHz)

2 GB

1x 80GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

AW-HDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

AW-HDS-DDS
See notes

4 vCPU
(5000 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

HDS-DDS
See notes

8 vCPU
(17500 MHz)

16 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Large Live Data Server
See notes

8 vCPU
(16500 MHz)

24 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Small Live Data Server
See notes

4 vCPU
(5500 MHz)

24 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Identity Service (IdS) Server
See notes

4 vCPU
(900 MHz)

10 GB

1x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Remote Expert Mobile Application
See notes

4 vCPU
(8400 MHz)

4 GB

1x 40GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Remote Expert Mobile Media Broker
See notes

8 vCPU
(16800 MHz)

8 GB

1x 40GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

Cisco Enterprise Chat and Email
See notes

4 vCPU
(4000 MHz)

 20 GB

1x 80GB
See notes

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes see details

No

 

 

Notes on UCS Tested Reference Configuration and Specs-based Support

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Cisco announces end of sale and end of life for:

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:

  • Packaged CCE 12.0 only provides spec-based support for HX240c M5SX.
  • For more information on Packaged CCE oversubscription support policy for 12.0, see the Virtual Machines Resource Provisioning Policy section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
  • Co-residency Support Policy

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    Packaged CCE

    Packaged CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.

    Note: For any single DAS array, you can deploy only one of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.

    Packaged CCE otherwise adheres to the following Co-residency policies by version:

     
    Version Co-residency Policy
    12.x Full
    11.x Full

    Remote Expert Mobile

    Remote Expert Mobile can co-reside with other applications (VMs occupying same host) subject to the following conditions:

    • No oversubscription of CPU: 1:1 allocation of vCPU to physical cores must be used
    • No oversubscription of RAM: 1:1 allocation of vRAM to physical memory
    • Sharing disk storage
    Note: Remote Expert Mobile must be installed on its own pair of Side A and Side B servers. It must not be installed co-resident on Packaged CCE Side A and Side B servers.


    Notes on Megahertz (MHz) Sizing

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    FFor more information on how to use the MHz information specified in this document, see the Solution Design Guide for Cisco Packaged Contact Center Enterprise.


    IOPS and Storage System Performance Requirements

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    Packaged CCE follows UC storage system design requirements. For more information, see UC Virtualization Storage System Design Requirementsa>.

    For information about TRC versus specs-based support for storage systems, see UC Virtualization Supported Hardware.

    All Packaged CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

    For IOPS information about CUIC, see the CUIC IOPS information.

    Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Packaged CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

    Packaged CCE 12.0(1)
    Packaged CCE Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
    Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 995th Percentile
    Router451 6 7 6764 13 3 191 138 151 12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
    Logger 7237 501 2605 162012 6151 23423 97216 13284 51237
    AW-HDS 8388 3675 4937 73921 39702 145632 28298 6889 11090
    HDS-DDS 6116 365 1434 117508 3088 13452 53586 6590 20585
    Cisco Identity Server (Ids) 1745 7 7 3 0 0 5488 63 85
    Large Live Data 1187 10 10 10499 36 75 11755 178 223
    Rogger 1062 204 607 174900 7206 31630 76928 9303 52501 4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
    AW-HDS-DDS 2437 1062 1265 125746 2712 17875 107434 4716 19095
    Cisco Identity Server (Ids) 13 5 7 12 0 0 7299 64 112
    Small Live Data 50 7 10 9499 56 96 10511 88 101
    Rogger 4552 209 962 198096 15982 110744 89268 21427 62055 2,000 agents; 15 CPS; ECC; 5 scalars @ @ 40 bytes each; 200 Reporting users at max query load.
    AW-HDS-DDS 5546 1100 1653 210954 51900 163278 102824 51884 75648
    CUIC-LD-IdS 1453 196 269 6309 379 1018 33575 15692 29544
    Medium PG 312 64 72 14209 473 1551 10713 6267 7125

    Remote Expert Mobile 11.5(1)
    Remote Expert Mobile Components IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
    Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
    Remote Expert Mobile Media Broker (REMB) 198 111 159 0 0 0 2,008 1,139 1,731 150 sessions
    Remote Expert Mobile Application Server (REAS) 2,912 755 1,831 292 4 2 3,522 1,343 2,580 300 sessions