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Virtualization for Packaged Contact Center Enterprise
The following virtualization details specify the supported third-party software (such as VMware) and its versions. Support for these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party software. For example, support for ESXi depends on VMware release cycles.
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(top)
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Supported Versions of VMware vSphere ESXi = ESXi 7.0U1 and later, ESXi 8.0U1 (inclusive of all updates, for all versions)
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Component &
Capacity Point
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VM Configuration Requirements
click to download OVA file for this version
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vCPU
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Megahertz (MHz)
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Physical CPU Base Frequency
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vRAM
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vDisk
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vNIC
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Rogger for 2K and 4K
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4
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5000
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2.50 GHz
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6 GB
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1 x 150 GB
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2
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Router for 12K
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4
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4000
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2.50 GHz
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8 GB
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1 x 150 GB
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2
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Logger for 12K
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4
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6000
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2.50 GHz
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8 GB
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1 x 150 GB
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2
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Medium PG
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2
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4000
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2.50 GHz
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6 GB
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1 x 150 GB
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2
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Administration Server - AW
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1
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750
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2.50 GHz
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2 GB
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1 x 150 GB
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1
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AW-HDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 150 GB
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1
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AW-HDS-DDS
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4
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5000
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2.50 GHz
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16 GB
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1 x 150 GB
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1
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HDS-DDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 150 GB
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1
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Live Data for 4K concurrent agents
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4
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5500
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2.50 GHz
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32 GB
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1 x 146 GB
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1
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Live Data for 12K concurrent agents
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8
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16500
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2.50 GHz
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40 GB
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1 x 146 GB
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1
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Cisco IdS 4K and 12K concurrent agents
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4
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1500
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2.50 GHz
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10 GB
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1 x 146 GB
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1
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Notes:
- Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
- This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment.
- For more information on VM configurations, see
- For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
- For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
- For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
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(top)
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Supported Versions of VMware vSphere ESXi = ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)
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Component &
Capacity Point
|
VM Configuration Requirements
click to download OVA file for this version
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vCPU
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Megahertz (MHz)
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Physical CPU Base Frequency
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vRAM
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vDisk
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vNIC
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Router
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4
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4000
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2.50 GHz
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8 GB
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1 x 80 GB
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2
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Logger
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4
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6000
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2.50 GHz
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8 GB
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1 x 80 GB
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2
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Rogger
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4
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5000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Medium PG
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2
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4000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Administration Server - AW
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1
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750
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2.50 GHz
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2 GB
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1 x 80 GB
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1
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AW-HDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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AW-HDS-DDS
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4
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5000
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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HDS-DDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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Live Data for 12000 concurrent agents
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8
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16500
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2.50 GHz
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40 GB
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1 x 146 GB
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1
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Live Data for 4000 concurrent agents
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4
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5500
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2.50 GHz
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32 GB
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1 x 146 GB
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1
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Cisco Identity Service (IdS) Server
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4
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1500
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2.50 GHz
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10 GB
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1 x 146 GB
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1
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Notes:
- Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
- This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment.
- For more information on VM configurations, see
- For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
- For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
- For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
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(top)
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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0 U1 (inclusive of all updates, for all versions)
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Component &
Capacity Point
|
VM Configuration Requirements
click to download OVA file for this version
|
|
vCPU
|
Megahertz (MHz)
|
Physical CPU Base Frequency
|
vRAM
|
vDisk
|
vNIC
|
|
Router
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4
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4000
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2.50 GHz
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8 GB
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1 x 80 GB
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2
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Logger
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4
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6000
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2.50 GHz
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8 GB
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1 x 80 GB
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2
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Rogger
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4
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5000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Medium PG
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2
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4000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Administration Server - AW
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1
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750
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2.50 GHz
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2 GB
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1 x 80 GB
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1
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AW-HDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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AW-HDS-DDS
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4
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5000
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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HDS-DDS
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8
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17500
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2.50 GHz
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16 GB
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1 x 80 GB
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1
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Live Data for 12000 concurrent agents
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8
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16500
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2.50 GHz
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32 GB
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1 x 146 GB
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1
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Live Data for 4000 concurrent agents
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4
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5500
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2.50 GHz
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32 GB
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1 x 146 GB
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1
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Cisco Identity Service (IdS) Server
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4
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1500
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2.50 GHz
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10 GB
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1 x 146 GB
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1
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Notes:
- Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
- This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment.
- For more information on VM configurations, see
- For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
- For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
- For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
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(top)
|
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Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0 U1 (inclusive of all updates, for all versions)
|
|
Component &
Capacity Point
|
VM Configuration Requirements
click to download OVA file for this version
|
|
vCPU
|
Megahertz (MHz)
|
Physical CPU Base Frequency
|
vRAM
|
vDisk
|
vNIC
|
|
Router
|
4
|
4000
|
2.50 GHz
|
8 GB
|
1 x 80 GB
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2
|
|
Logger
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4
|
6000
|
2.50 GHz
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8 GB
|
1 x 80 GB
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2
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Rogger
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4
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5000
|
2.50 GHz
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6 GB
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1 x 80 GB
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2
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Small PG
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2
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2000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Medium PG
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2
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4000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Administration Server - AW
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1
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750
|
2.50 GHz
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2 GB
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1 x 80 GB
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1
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AW-HDS
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8
|
17500
|
2.50 GHz
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16 GB
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1 x 80 GB
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1
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AW-HDS-DDS
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4
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5000
|
2.50 GHz
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16 GB
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1 x 80 GB
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1
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|
HDS-DDS
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8
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17500
|
2.50 GHz
|
16 GB
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1 x 80 GB
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1
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Live Data for 12000 concurrent agents
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8
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16500
|
2.50 GHz
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30 GB
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1 x 146 GB
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1
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Live Data for 4000 concurrent agents
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4
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5500
|
2.50 GHz
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30 GB
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1 x 146 GB
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1
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|
Cisco Identity Service (IdS) Server
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4
|
1500
|
2.50 GHz
|
10 GB
|
1 x 146 GB
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1
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|
Notes:
- Version refers to the major ESXi release (for example, 7.0, 8.0), while updates are incremental changes to these major ESXi versions (for example, 8.0U1, 8.0U1a). The specified version or update indicates the minimum supported version or update required for that release. For more information, refer to Required ESXi version.
- This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment.
- For more information on VM configurations, see
- For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
- For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
- For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.
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|
(top)
|
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|
|
Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates
|
|
Component &
Capacity Point
|
VM Configuration Requirements
click to download OVA file for this version
|
|
vCPU
|
Megahertz (MHz)
|
Physical CPU Base Frequency
|
vRAM
|
vDisk
|
vNIC
|
|
Router
|
4
|
4000
|
2.50 GHz
|
8 GB
|
1 x 80 GB
|
2
|
|
Logger
|
4
|
6000
|
2.50 GHz
|
8 GB
|
1 x 80 GB
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2
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|
Rogger
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4
|
5000
|
2.50 GHz
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6 GB
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1 x 80 GB
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2
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Small PG
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2
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2000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Medium PG
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2
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4000
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2.50 GHz
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6 GB
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1 x 80 GB
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2
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Administration Server - AW
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1
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750
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2.50 GHz
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2 GB
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1 x 80 GB
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1
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AW-HDS
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8
|
17500
|
2.50 GHz
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16 GB
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1 x 80 GB
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1
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|
AW-HDS-DDS
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4
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5000
|
2.50 GHz
|
16 GB
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1 x 80 GB
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1
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|
HDS-DDS
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8
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17500
|
2.50 GHz
|
16 GB
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1 x 80 GB
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1
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Large Live Data
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8
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16500
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2.50 GHz
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24 GB
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1 x 146 GB
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1
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Small Live Data
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4
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5500
|
2.50 GHz
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24 GB
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1 x 146 GB
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1
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Cisco Identity Service (IdS) Server
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4
|
1500
|
2.50 GHz
|
10 GB
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1 x 146 GB
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1
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Cisco Remote Expert Mobile Application
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4
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8400
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2.50 GHz
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4 GB
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1 x 40 GB
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1
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Cisco Remote Expert Mobile Media Broker
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8
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16800
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2.50 GHz
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8 GB
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1 x 40 GB
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1
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Notes:
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