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| Version 12.0 |
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For more information, please see Virtualization for Packaged Contact Center Enterprise - Additional Information.
IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5 after Update 1. See the VMware article on the discontinuation of third-party vSwitches for more details.
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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware.
Click here to download support for M4 and older hardware.
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Notes on UCS Tested Reference Configuration and Specs-based Support |
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Cisco announces end of sale and end of life for:
When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
Packaged CCE 11.6 and Packaged CCE 12.0 only provide spec-based support
for Hyperflex TRCs (M4 or HX220c M5SX). For more details, see the Virtual
Machines Resource Provisioning Policy section in the
Solution Design Guide for Cisco Packaged Contact Center Enterprise. |
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Co-residency Support Policy |
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Packaged CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.
Note: For any single DAS array, you can deploy only one of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.
Packaged CCE otherwise adheres to the following Co-residency policies by version:
| Version |
Co-residency Policy |
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12.x |
Full
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| 11.x |
Full |
Remote Expert Mobile
Remote Expert Mobile can co-reside with other applications (VMs occupying same host) subject to the following conditions:
- No oversubscription of CPU: 1:1 allocation of vCPU to physical cores must be used
- No oversubscription of RAM: 1:1 allocation of vRAM to physical memory
- Sharing disk storage
Note: Remote Expert Mobile must be installed on its own pair of Side A and Side B servers. It must not be installed co-resident on Packaged CCE Side A and Side B servers.
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Oversubscription Support |
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For more information on Packaged CCE oversubscription support policy for
12.x, see the Virtual Machines Resource Provisioning Policy section in the
Solution Design Guide for Cisco Packaged Contact Center Enterprise. |
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Notes on Megahertz (MHz) Sizing |
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For more information on how to use the MHz information specified in this
document, see the Virtual Machines Resource Provisioning Policy section in
the
Solution Design Guide for Cisco Packaged Contact Center Enterprise. |
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IOPS and Storage System Performance Requirements |
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Packaged CCE follows UC storage system design requirements. For more
information, see UC Virtualization Storage System Design
Requirements.
For information about TRC versus specs-based support for storage systems,
see
UC Virtualization Supported Hardware.
All Packaged CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.
For IOPS information about CUIC, see the
CUIC IOPS
information.
Storage Area Networks and Specs-based policy storage solutions must be able to
handle the following Packaged CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).
Packaged CCE 12.5(1)
| Packaged CCE Components |
IOPS |
Disk Read KBytes / sec |
Disk Write KBytes / sec |
Operating Conditions |
| Peak |
Avg. |
95th Percentile |
Peak |
Avg. |
95th Percentile |
Peak |
Avg. |
995th Percentile |
|
Router |
65 |
4 |
6 |
2570 |
16 |
0 |
13114 |
94 |
99 |
12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
| Logger |
16051 |
1180 |
3895 |
122229 |
8755 |
22767 |
175239 |
16120 |
48046 |
| AW-HDS |
12542 |
2540 |
4891 |
6792 |
34 |
50 |
263957 |
14410 |
107106 |
| HDS-DDS |
18721 |
3144 |
9276 |
16185 |
418 |
1692 |
530688 |
96118 |
278069 |
| Cisco Identity Server (Ids) |
1791 |
8 |
11 |
44 |
0 |
0 |
6968 |
290 |
2286 |
| Large Live Data |
2286 |
18 |
28 |
15001 |
122 |
220 |
10529 |
291 |
789 |
| Rogger |
2280 |
148 |
879 |
151743 |
6331 |
35258 |
79604 |
11314 |
59410 |
4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
| AW-HDS-DDS |
2036 |
1292 |
5395 |
122696 |
7490 |
33044 |
205210 |
30070 |
108167 |
| Cisco Identity Server (Ids) |
14 |
7 |
9 |
8 |
0 |
0 |
8087 |
182 |
1180 |
| Small Live Data |
21 |
7 |
11 |
3485 |
11 |
3 |
13934 |
176 |
277 |
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Rogger |
4801 |
371 |
1920 |
282373 |
4300 |
23419 |
105762 |
5912 |
31838 |
2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting
users at max query load. |
| AW-HDS-DDS |
6153 |
1438 |
2358 |
112785 |
3179 |
20108 |
224645 |
25635 |
100165 |
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CUIC-LD-IdS |
1367 |
119 |
508 |
4958 |
111 |
496 |
25952 |
6011 |
16480 |
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Medium PG |
302 |
46 |
54 |
30061 |
60 |
39 |
16194 |
2623 |
3353 |
Packaged CCE 12.0(1)
| Packaged CCE Components |
IOPS |
Disk Read KBytes / sec |
Disk Write KBytes / sec |
Operating Conditions |
| Peak |
Avg. |
95th Percentile |
Peak |
Avg. |
95th Percentile |
Peak |
Avg. |
995th Percentile |
|
Router | 451 |
6 |
7 |
6764 |
13 |
3 |
191 |
138 |
151 |
12,000 agent; 105 CPS (includes 10% Transfer and 5% Conference), ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
| Logger |
7237 |
501 |
2605 |
162012 |
6151 |
23423 |
97216 |
13284 |
51237 |
| AW-HDS |
8388 |
3675 |
4937 |
73921 |
39702 |
145632 |
28298 |
6889 |
11090 |
| HDS-DDS |
6116 |
365 |
1434 |
117508 |
3088 |
13452 |
53586 |
6590 |
20585 |
| Cisco Identity Server (Ids) |
1745 |
7 |
7 |
3 |
0 |
0 |
5488 |
63 |
85 |
| Large Live Data |
1187 |
10 |
10 |
10499 |
36 |
75 |
11755 |
178 |
223 |
| Rogger |
1062 |
204 |
607 |
174900 |
7206 |
31630 |
76928 |
9303 |
52501 |
4,000 agents; 30 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting users at max query load. |
| AW-HDS-DDS |
2437 |
1062 |
1265 |
125746 |
2712 |
17875 |
107434 |
4716 |
19095 |
| Cisco Identity Server (Ids) |
13 |
5 |
7 |
12 |
0 |
0 |
7299 |
64 |
112 |
| Small Live Data |
50 |
7 |
10 |
9499 |
56 |
96 |
10511 |
88 |
101 |
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Rogger |
4552 |
209 |
962 |
198096 |
15982 |
110744 |
89268 |
21427 |
62055 |
2,000 agents; 15 CPS; ECC; 5 scalars @ 40 bytes each; 200 Reporting
users at max query load. |
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AW-HDS-DDS |
5546 |
1100 |
1653 |
210954 |
51900 |
163278 |
102824 |
51884 |
75648 |
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CUIC-LD-IdS |
1453 |
196 |
269 |
6309 |
379 |
1018 |
33575 |
15692 |
29544 |
| Medium PG |
312 |
64 |
72 |
14209 |
473 |
1551 |
10713 |
6267 |
7125 |
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