Virtualization for Cisco Unified Contact Center Management Portal

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Version 12.0(1)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use minimum OVA file version 1. UCCMP_12.0_Win2012R2_vm11_v1.0.ova. Does not apply to ESXi version upgrades.)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

4K Agent - DB Server
See notes

4 vCPU
(2200 MHz)

8 GB

1 x 80 GB
1 x 100 GB
1 x 25 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

4K Agent - App/Web Server
See notes

4 vCPU
(2200 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

24K Agent - DB Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB
1 x 200 GB
1 x 25 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

24K Agent - App/Web Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

 


Version 11.6(1)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.5, 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use minimum OVA file version UCCMP_11.6_win2012_vm9_v1.0.ova. Does not apply to ESXi version upgrades.)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

4K Agent - DB Server
See notes

4 vCPU
(2200 MHz)

8 GB

1 x 80 GB
1 x 100 GB
1 x 25 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

4K Agent - App/Web Server
See notes

4 vCPU
(2200 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

12K Agent - DB Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB
1 x 200 GB
1 x 25 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

12K Agent - App/Web Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

 


Version 11.5(1)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.1, 5.5, 6.0
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

4K Agent - DB Server
See notes

4 vCPU
(2200 MHz)

8 GB

1 x 80 GB
1 x 100 GB
1 x 25 GB

1

No

No

No

No

No

Yes

No

4K Agent - App/Web Server
See notes

4 vCPU
(2200 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

No

Yes

No

12K Agent - DB Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB
1 x 200 GB
1 x 25 GB

1

No

No

No

No

No

Yes

No

12K Agent - App/Web Server
See notes

8 vCPU
(3600 MHz)

16 GB

1 x 80 GB

1

No

No

No

No

No

Yes

No

 


Version 10.x and 11.0(1)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=

Click for "IOPS"

11.0(1): 5.1, 5.5, 6.0
10.5(1): 5.1, 5.5
10.0(1): 5.1, 5.5
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Single Server Deployment (<1.5 agents)
See notes

4

4 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

Web Server (<8K agents)
See notes

4

4 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

DB Server (<8K agents)
See notes

8

8 GB

2 x 100 GB

1

No

No

No

No

No

Yes

No

App/Web Server Large Deployment (>8K agents)
See notes

8

16 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

App/Web Server Large Deployment (>8K agents and high volume Precision Queue configuration)*
See notes

8

32GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

DB Server Large Deployment (>8K agents)
See notes

8

16 GB

1 x 100 GB
1 x 200 GB

1

No

No

No

No

No

Yes

No

* For systems with > 8000 agents that maintain a high volume of Precision Queue configuration ( >1 million configured Agent / Attribute associations or > 2000 Precision Queues utilizing > 5 steps on average), 32GBs of memory is required.


Version 9.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0, 5.1, 5.5
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Single Server Deployment (<1.5 agents)
See notes

4

4 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

Web Server (<8K agents)
See notes

4

4 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

DB Server (<8K agents)
See notes

8

8 GB

2 x 100 GB

1

No

No

No

No

No

Yes

No

App/Web Server Large Deployment (>8K agents)
See notes

8

16 GB

1 x 100 GB

1

No

No

No

No

No

Yes

No

DB Server Large Deployment (>8K agents)
See notes

8

16 GB

1 x 100 GB
1 x 200 GB

1

No

No

No

No

No

Yes

No

 


Notes on Single Server Deployment VM configuration

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This Single Server Deployment should be used for deployments where the following configuration parameters are met:

  • a maximium of 1500 concurrent agents in Unified CCE
  • a maximium of 150 Unified CCMP Users
  • a maximium of 200 Unified CCMP Folders (with a folder depth no greater than 5)

  • Notes on Web Server VM configuration

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    This configuration should be used for deployments where a separate Unified CCMP Web Server is to be deployed and the following configuration parameters are met:

  • a maximum of 8000 concurrent agents in the connected Unified CCE instance
  • a maximum of 48000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 800 users
  • Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep

  • Notes on DB Server VM configuration

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    This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 8000 concurrent agents in the connected Unified CCE instance
  • a maximum of 48000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 800 users
  • Unified CCMP folder structure does not contain more than 600 folders with a depth of 6 deep

  • Notes on App/Web Server Large Deployment VM configuration

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    This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
  • There are less than 1 million configured Agent / Attribute associations in Unified CCE
  • There are less than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE

  • Notes on App/Web Server Large Deployment VM configuration (with high volume Precision Queue Configuration)

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    This configuration should be used for deployments where a separate Unified Web/ App Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep
  • There are more than 1 million configured Agent / Attribute associations in Unified CCE
  • There are more than 2000 Precision Queues utilizing > 5 steps on average in Unified CCE

  • Notes on DB Server Large Deployment VM configuration

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    This configuration should be used for deployments where a separate Unified CCMP DB Server is to be deployed and the following configuration limits are not exceeded:

  • a maximum of 12000 concurrent agents in the connected Unified CCE instance
  • a maximum of 76000 configured agents in the connected Unified CCE instance
  • Unified CCMP user count does not exceed 1200 users
  • Unified CCMP folder structure does not contain more than 1000 folders with a depth of 6 deep

  • Notes on 4K DB Server VM Configuration

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    This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 4,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.


    Notes on 4K App/Web/Identity Server VM Configuration

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    This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) Web/App/Identity Server is to be deployed with a maximum of 4,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.


    Notes on 12K DB Server VM Configuration

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    This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 12,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.


    Notes on 12K Web/App/Identity Server VM Configuration

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    This configuration should be used for deployments where a separate Unified Contact Center Management Portal (UCCMP) DB Server is to be deployed with a maximum of 12,000 concurrent agents in the connected Unified Contact Center Enterprise (UCCE) instance.


    Notes on UCS Tested Reference Configuration and Specs-based Support

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    Cisco announces end of sale and end of life for: When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
    • ECE 12.0 only provides spec-based support for HX240c M5SX.


    IOPS and Storage System Performance Requirements

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  • CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.
  • Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.
  • VM snapshots are not supported in production since they have significant impact on system performance.
  • Enable hyperthreading on all ESXi servers.
  • The SAN must be able to handle the following Unified CCE application disk I/O characteristics.

    CCMP Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec. Operating Conditions
    Peak Avg. 95th Pct. Peak Avg. 95th Pct. Peak Avg. 95th Pct.
    CCMP (DB) 502 158 N/A N/A N/A N/A N/A N/A N/A 8000 agents, 175 concurrent users per web server
    CCMP (Web) 1723 802 N/A N/A N/A N/A N/A N/A N/A 8000 agents, 175 concurrent users per web server

  •