Virtualization for Cisco Unified Contact Center Management Portal


Version 12.6

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Supported Versions of VMware vSphere ESXi  = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

4K Agent or below - DB Server 4 2200 2.50 GHz 8 GB 1 x 80 GB
1 x 100 GB
1 x 25 GB
1
4K Agent or below - App/Web Server 4 2200 2.50 GHz 4 GB 1 x 80 GB 1
12K and 24K Agent - DB Server 8 3600 2.50 GHz 16 GB 1 x 80 GB
1 x 200 GB
1 x 25 GB
1
12K and 24K Agent - App/Web Server 8 3600 2.50 GHz 16 GB 1 x 80 GB 1

Notes:

  • 36000 concurrent Agents and corresponding configuration limits as outlined by the Design guide, while employing the 24K deployment model, is not supported through CCMP.

 

 


Version 12.5

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Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 (inclusive of all updates)

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

4K Agent or below - DB Server 4 2200 2.50 GHz 8 GB 1 x 80 GB
1 x 100 GB
1 x 25 GB
1
4K Agent or below - App/Web Server 4 2200 2.50 GHz 4 GB 1 x 80 GB 1
12K and 24K Agent - DB Server 8 3600 2.50 GHz 16 GB 1 x 80 GB
1 x 200 GB
1 x 25 GB
1
12K and 24K Agent - App/Web Server 8 3600 2.50 GHz 16 GB 1 x 80 GB 1

Notes: