Unified CCE Software Compatibility Matrix for 10.5(x)

 

Go to: Unified CCE Solution Compatibility Matrix for 10.5(x) (Display-optimized HTML)
Go to: Cisco Unified Contact Center Enterprise Compatibility Information (Index)

The Unified Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all Cisco Unified CCE solution component information, such as Finesse, Cisco Unified Intelligence Center (CUIC), and Cisco Unified Customer Voice Portal (CVP).This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise 10.5(1). The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported.

 

Contents

Unified CCE 10.5(x) Product Sets (top)

Central Controller version 10.5(x)
Unified CM IVR PG,
Cisco Agent
Desktop (CAD),
CTI OS Server		 CTI OS
Desktop 		Unified
Intelligence
Center 		Unified
WIM and EIM 		Siebel CRM RSM Unified CCMP Remote
Expert
Mobile
(REM) 		SocialMiner Finesse
IP-IVR CVP VVB

10.5(2)
10.5(1)

10.6(1)
10.5(1)
10.0(1)
9.0(2)

11.6(1)
11.5(1)
11.0(1)
10.5(1)
10.0(x)
9.0(x)

11.6(1)
11.5(1)

PG
10.5(x)

Cisco Agent Desktop
10.0(2)
10.0(1b)

CTI OS Server
10.5(1)

10.5(1)
10.0(x)
9.0(x)

11.6(1)
11.5(1)
11.0(1)
10.5(1)

11.0(1)
9.0(2)

8.1(x)

10.0(1)
9.1(1)
9.0(1)

11.6(1)
11.5(1)
11.0(1)
10.5(1)

11.6(1)
11.5(1)

 

10.5(1)
10.6(2)

11.6(1)1
11.5(1)
11.0(1)
10.5(1)

10.0(1)

10.0(1)
9.0(1)

9.1(2)
9.1(1)

9.0(x)
8.5(x)

9.0(1)

9.0(x)
8.5(x)



1. Cisco Unified CCE, Release 10.5(3) and later releases support Finesse, Release 11.6(x).

Notes:

 

Cisco Gateway Requirements (top)

Hardware (top)

Category Requirements
Hardware Options Supports 28xx, 38xx, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card.

Supports ISR G2 gateways (29xx and 39xx) and ISR G3 gateways (44xx) with PVDM3 DSP card. Supports ASR 1K gateway with PVDM3 DSP card.


Software (top)

Hardware Model Gateway
Software
Version 		Software
Feature Set		 VXML Gateway
Browser		 Call Progress
Analysis for
Outbound Option
for SIP Trunks
(CUBE)		 MediaSense, Packaged CCE,
and Cisco HCS
Contact Center
Support
AS5350XM
with AS5X-FC
High-Density
Voice Cards

AS5400XM
with AS5X-FC
High-Density
Voice Cards

15.0(1) M
15.1(4) M

IPPLUS IP
Enterprise Plus
IPSec 3DES		 Yes No No
ASR 1000 IOS XE 3.10
IOS XE 3.13
IOS XE 3.15.1S
Universal No Yes Yes
IOS XE 3.16 Universal No Yes No
ISR G1 28xx, 38xx

15.0(1) M
15.1(1) T
15.1(4) M

Advanced IP Services
IP Voice		 Yes No No
ISR G2 29xx, 39xx, 39xxE

15.1(4) M

Universal Yes No No
15.2(2) T
15.2(3) T
15.2(4) M
15.3(3) M
15.4(3) M 		Universal Yes No Yes
15.5(3) M1
15.6(2)T 		Universal Yes Yes Yes

ISR G3 43xx
(4321, 4331, 4351)

ISR G3 44xx
(4431, 4451)

 IOS XE 3.13
IOS XE 3.15.1S
IOS XE 3.16
IOS XE 16.3.3
IOS XE 16.6		 Universal No Yes Yes

For Unified CVP gateway requirements, see the Hardware and System Software Specification for Cisco Unified Customer Voice Portal.

Additional Unified CCE 10.5(x) Notes

IOS Versioning Key, using 15.1(4)M3 and 15.1(4)T1 as examples:

Unified CVP supports the listed IOS release trains and their later M or T trains respectively. For example, gateways supporting 15.1(4)M3 will also support 15.1(4)M4 and 15.1(4)M7, but not 15.1(4)M1 and 15.1(4)M2.

 

Cisco Unified SIP Proxy (top)

Supported Versions: Cisco Unified SIP Proxy 8.5(x) and 9.1(x).

 

IP Phone Support(top)

Agent Telephone Voice Video RSM CUCM
Silent
Monitor 		Agent Greeting Whisper
Announcement 		Specific Device Notes

6921, 6941, 6945, 6961

Yes No Yes Yes Yes Yes

7821, 7841, 7861

Yes No Yes Yes Yes Yes

7910, 7911, 7912

Yes No No No No No

Finesse is not supported with 791x.

7925G, 7925G-EX

 Yes No Yes No No No

Finesse is not supported with 7925G series phones.

7941, 7942, 7945

Yes

No

Yes

Yes

Yes

Yes


7942G, 7945G, 7962G, 7965G, 7975G

Yes

No

Yes

Yes

Yes

Yes


7962, 7965

Yes

No

Yes

Yes

Yes

Yes

 
7975

Yes

No

Yes

Yes

Yes

Yes

 

8811, 8841, 8851, 8851NR, 8861

Yes No Yes Yes Yes Yes

8811 requires cmterm-devicepack10.5.1.11012.cop.sgn applied to CUCM.

8845, 8865

Yes Yes No No No No


8941, 8945, 8961

 Yes Yes Yes Yes Yes Yes

Video Prompt/Queue is not supported.

Finesse 9.1(x) supported with caveats mentioned in Cisco Finesse 9.1(1) Release Notes.

9951, 9971

Yes Yes Yes Yes Yes Yes

Video Prompt/Queue is not supported.

Finesse 9.1(x) supported with caveats mentioned in Cisco Finesse 9.1(1) Release Notes.

C40, C60, C90 Telepresence

Yes Yes No No No No  
CTS-500 Telepresence Yes RE (see note) No No No No

CTS-500 TP is supported as a Remote Expert (RE) kiosk only.

Cisco IP Communicator 8.6(x), 7.0(x) and later

 Yes

Yes

No

No

Yes

Yes

Yes

Yes

Yes

No

Yes

No

Mobile Agents are not supported with Cisco IP Communicator.

CAD IP Phone Agent is not supported with Cisco IP Communicator.

EX60, EX90

Yes RE (see note) No No No No

EX60, EX90 are supported in Remote Expert (RE) solutions only.

Jabber for Mac 9.6 to 11.x Yes Yes Voice-only Voice-only No Yes

The only supported desktops are Finesse 10.x and CTI OS 10.x.

Jabber for VXME 9.7 to 11.x Yes No Yes Yes No Yes

The only supported desktops are Finesse 10.x and CTI OS 10.x.

Jabber for Windows 9.7 to 11.x Yes Yes Voice-only Voice-only No Yes

The only supported desktops are Finesse 10.x and CTI OS 10.x.

MX300 G2, MX700, MX800 Telepresence

Yes Yes No No No No

SX10, SX20, SX80 Telepresence

Yes Yes No No No No

Notes:


Third-party Software (top)

Note: Unless explicitly mentioned, upgrading any third-party software that is bundled along with Unified CCE such as Java or Tomcat, is not supported. For example, upgrading Java from 6 to 7 on ICM servers is not supported.


Microsoft System Software Requirements (top)

Microsoft Windows Server 2008 R2 (top)

Microsoft Windows Server 2008 R2 is supported. Be aware of the following distinction between the editions.

IMPORTANT: Currently only SP1 for Microsoft Windows Server 2008 R2 is supported.

Microsoft Windows Server 2008 R2 Standard Edition

Microsoft Windows Server 2008 R2 Enterprise Edition

IMPORTANT: Unified ICM/CCE is qualified to work only on a standard packaged installation of Microsoft Windows Server 2008 R2 (Standard or Enterprise). Cisco does not support Unified ICM/CCE on a customized Windows image (for example, a corporate image). If you use a customized image of the Windows operating system, the Unified ICM/CCE application can fail.

Internet Script Editor

Internet Script Editor (ISE) supports Windows Server 2008 R2, Windows 7, and Windows 8.1 (Professional and Enterprise)

Note: In order for ISE to work properly, the "Enable HTTP Keepalive" box on the web site tab of Internet Information Services Manager/Default Web Site Properties needs to be checked.

 

Microsoft Windows Active Directory (top)

Cisco Unified ICM and Unified CCE support Microsoft Windows Active Directory on:

Note: * If you are integrating the Unifed CCE servers to Windows Server 2012 based domain controller, then you need to apply a hotfix to the Unified CCE servers. The hotfix ensures that you can map the following security identifiers (SIDs):

Some applications, such as the User Migration Tool, use these SIDs and may fail. To resolve this issue, install the hotfix on the Windows Server 2008 R2-based computers in the domain. See http://support.microsoft.com/kb/2830145/en-us.


Microsoft SQL Server 2008 R2 (top)

Microsoft SQL Server 2008 R2 Standard Edition

Microsoft SQL Server 2008 R2 Enterprise Edition


Microsoft Windows and Microsoft SQL Server Localization Support (top)

The following table lists supported localized versions of Microsoft Windows Server and SQL Server that you can use with Cisco Unified ICM/Unified Contact Center Enterprise and Hosted system components.

Supported Microsoft Software Localizations
Microsoft Windows Server 2008 R2 Microsoft SQL Server 2008 R2 SQL Collation Setting
Danish
Latin1_General
Dutch
Finnish
French French
German German
Italian Italian
Norwegian
Portuguese (Brazil) Portuguese (Brazil)
Spanish Spanish
Swedish
Chinese (simplified) Chinese (simplified) Chinese_PRC
Chinese (traditional) Chinese (traditional) Chinese_Taiwan_Stroke
Japanese Japanese Japanese
Korean Korean Korean_Wansung
Polish
Polish
Russian
Cyrillic_General
Turkish
Turkish

If there is not a corresponding localized SQL Server 2008 (listed in the Microsoft SQL Server 2008 R2 column) for a particular language listed in the Microsoft Windows Server 2008 R2 column, use the English SQL Server 2008 with the applicable setting listed in the SQL Collation Setting column.

Cisco Unified Contact Center Enterprise and Cisco Packaged Content Center Enterprise both support multilingual versions of Microsoft Windows Server 2008 R2 (English Windows Server 2008 with language packs installed). For details about how to set up multilingual versions of Microsoft Windows Server 2008 R2, see the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

Use English SQL Server 2008 on multilingual versions of the Microsoft Windows Server 2008 R2 environment. Following are two valid examples of supported multilingual environments:


Transport Layer Security (TLS) (top)

TLS 1.0/1.1 is on by default for most.

  Web Interfaces Database Access Notes
10.5 Component TLS 1.0/1.1 TLS 1.2 TLS 1.0/1.1 TLS 1.2*  
PCCE ✔ ✔ ✔ X TLS 1.2 added in 10.5(3)*
UCCE/ICM ✔ ✔ ✔ X TLS 1.2 added in 10.5(3)*
  AW Distributor/HDS/Logger N/A N/A ✔ X
  Internet Script Editor ✔ ✔ N/A N/A 10.5(3)* supports only TLS 1.2
  CCE Admin ✔ ✔ N/A N/A TLS 1.2 added in 10.5(3)*
  Web Setup ✔ ✔ N/A N/A TLS 1.2 added in 10.5(3)*
  Diagnostic Portal ✔ ✔ N/A N/A TLS 1.2 added in 10.5(3)*
  CTIOS C++ CIL ✔ ✔ N/A N/A  
  SQL Gateway - DB Lookup N/A N/A ✔ ✔ TLS 1.2 added in 10.5(3)*
CVP ✔ ✔ N/A N/A  
Finesse ✔ X N/A N/A TLS 1.0 only.
CUIC ✔ X ✔ X TLS 1.0 only.
EIM/WIM ✔ X ✔ X  
Live Data ✔ X ✔ N/A PCCE only. TLS 1.0 only.
MediaSense ✔ X N/A N/A TLS 1.0 only.
SocialMiner ✔ X N/A N/A TLS 1.0 only.
CCMP/CCDM ✔ X ✔ X  
RE Mobile ✔ X N/A N/A  
ACD ✔ X N/A N/A  
RSM ✔ X N/A N/A  
UCManager ✔ ✔ N/A N/A COP file to disable TLS 1.0

Additional Notes:


Operating System and Database Requirements (top)

The following table presents operating system requirements that are specific to the Unified ICM/CCE server type. The next table covers Unified ICM/CCE servers and client desktop deployments that require special consideration.

Operating System and Database Requirements, Unified ICME/ICMH/CCE/CCH
Unified ICM/CCE Server Microsoft Windows Server 2008 R2 MS SQL Server 2008 R2
ICM Router
NAM Router
CICM Router
✔
—
Progger (Unified CCE)
✔
✔
Rogger (Unified CCE)
✔
✔
NAM Rogger (Unified CCH)
✔
✔
Administration & Data Server
✔
✔
All PGs; includes:
  • CCE Agent PG
  • TDM ACD PG
  • VRU PG
  • MR PG
  • Outbound Option Dialer
✔
— (see note)
Unified CCE Gateway PG
✔
—
ICM Logger
NAM Logger
CICM Logger
✔
✔
HDS & DDS
✔
✔

Note: SQL Server is not required unless Cisco Agent Desktop is installed.



Special Considerations (OS and DB Requirements), Unified ICME/ICMH/CCE/CCH
Unified ICM/CCE Server Operating System Requirements
Administration Client Requires Windows 7, Windows 8.1 (Professional and Enterprise), or Windows Server 2008 R21 .
Unified Intelligence Center Client See the Cisco Unified Intelligence Center documentation.
CTI OS Desktops See CTI Supported Platforms.
CTI OS See CTI Supported Platforms.

1Unified CCE release 10.5(2) ES27 supports Administration client on Windows 2008 R2. You need to download the latest Unified CCE 10.5(1) Administration client installer and install it along with the Unified CCE 10.5(2) MR Patch.

 

CTI Supported Platforms (top)

CTI Option Operating System
Microsoft Windows Server
2008 R2 (SP1) 		Windows XP
Professional SP2 		Windows XP
Professional SP3 		Windows 7 (Professional,
Enterprise, and Ultimate)		 Windows 8
 Mac OS X
CTI OS Server
✔
—
—
                     —
—
—
Cisco Data Store
✔
—
—
                      —
—
—
Silent Monitor Server (standalone)
✔
—
—
                      —
—
—
Silent Monitor Service for Unified CCE Toolkit
—
✔
✔
                      ✔
—
—
CTI Driver for Siebel
✔
—
—
                      —
—
—
CTI OS - CTI toolkit Supervisor Desktop
—
✔
✔
                      ✔
—
—
CTI OS - CTI toolkit Agent Desktop
—
✔
✔
                       ✔
—
—
CTI OS - CTI toolkit Combo Desktop .NET
—
✔
✔
                       ✔
—
—
CTI OS - Custom Apps using C++ or COM CIL
—
✔
✔
                       ✔
—
—
CTI OS - Custom Apps using Java CIL
—
✔
✔
                       ✔
—
—
CTI OS - Custom Apps using .NET CIL
—
✔
✔
                       ✔
—
—
CTI OS - Monitor Mode Apps using C++, COM, or .NET CIL
—
✔
✔
                       ✔
—
—
CTI OS - Monitor Mode Apps using Java CIL
—
✔
✔
                       ✔
—
—
Cisco Agent Desktop
✔
✔
✔
                       ✔
✔
—
Cisco Finesse
—
—
—
                      ✔
✔
✔

Note:

 

Supported Third-Party Software (top)

Function Software
Remote Administration For Remote Desktop usage information, see "Remote Administration” section in  Security Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Antivirus Software
  • McAfee Virus Scan Enterprise 8.8i
  • Symantec Endpoint Protection 11.0/12.1
  • Trend MicroServerProtect Version 5.7/5.8

Note: Ensure that you follow the antivirus guidelines specified in the "Antivirus Guidelines" section in Security Guide for Cisco Unified ICM/Contact Center Enterprise.

Note: As customer, you are not allowed to upgrade Apache Tomcat on UCCE servers.

 

Java Runtime Environment (top)

Unified CCE Unified
Customer
Voice
Portal
(CVP) 		Unified
Contact
Center
Management
Portal
(CCMP) 		Virtualized
Voice
Browser
(VVB)

32-bit JRE 1.6 Updates Update 121 or later updates of version 1.6

                                 

                                  

32-bit JRE 1.7 Updates 47+

32-bit JRE 1.7 Updates 45

32-bit JRE 1.7

 

Unified CCE Release 10.5.(1) Supported Browsers (top)

Unified CCE Unified
Customer
Voice
Portal
(CVP) 		Finesse Unified
Intelligence
Center
(CUIC) 		MediaSense Remote
Expert
Mobile
(REM) 		SocialMiner Unified
Contact
Center
Management
Portal
(CCMP) 		Virtualized
Voice
Browser
(VVB)

Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Firefox 24+

Internet Explorer 11
Internet Explorer 10

Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Firefox 24+

Internet Explorer 11
(in compatibility mode)
Internet Explorer 10
(in compatibility mode)
Internet Explorer 9
Firefox 24+

Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Firefox 24+

(see Browser
Support for REM
Customers)

Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Firefox 24+

Internet Explorer 7+
Chrome 25+
Firefox 18+

 Internet Explorer 11
(in compatibility mode)

Browser Compatibility Exceptions

 

Unified CCE Parent / Child PG Compatibility(top)

Release
 Parent PG 9.0(x) Parent PG 10.0(x) Parent PG 10.5(x)
Child PG 9.0(x) Yes
 Yes
 Yes
Child PG 10.0(x) Yes
 Yes
 Yes
Child PG 10.5(x) Yes
 Yes
 Yes


Central Controller Backward Compatibility(top)

CentralController PG PG + CAD
10.5 10.0  10.0
10.5 9.0 9.0

Notes:


NAM/CICM Compatibility (top)

NAM Version CICM Version
10.5 10.0
10.5 9.0

Note: You can switch the columns for forward compatibility. For example, CICM at 10.5 and NAM at 10.0 is a supported configuration.

 

VMware ESXi Compatibility(top)

The following table shows VMware ESXi versions compatible with Unified CCE 10.5(x) Solution components.

Unified CCE Unified
Customer
Voice
Portal
(CVP) 		Virtualized
Voice
Browser
(VVB) 		Finesse Unified
Intelligence
Center
(CUIC) 		MediaSense Remote
Expert
Mobile
(REM) 		SocialMiner Unified
Contact
Center
Management
Portal
(CCMP)

6.0
5.5
5.1

6.5
6.0
5.5
5.1

5.5
5.1
5.0

5.5
5.1
5.0
4.1

5.5
5.1

6.0
5.5
5.1
5.0
4.1
4.0

6.0
5.5
5.1

5.5
5.1

6.0
5.5
5.1

Notes:


VDI Support(top)

Cisco Client Type Version Virtual Desktop Infrastructure OS Compatibility
CTI-OS Clients (All CILs) 8.5(x), 9.0, 10.0(1), 10.5(x) VMware View 4.6, 5.0 Windows 7 32 bit - Supported
Windows 7 WoW64 - Supported
Windows XP 32 bit - Supported
CTI-OS Clients (All CILs) 8.5(x), 9.0, 10.0(1), 10.5(x) Citrix XenDesktop 5.0, 5.5 or 6.0 Windows 7 32 bit - Supported
Windows 7 WoW64 - Supported
Windows XP 32 bit - Supported
CTI-OS Clients (All CILs) 8.5(4), 9.0(2), 10.0(1), 10.5(x) Citrix XenDesktop 5.0, 5.5, 6.0, 6.5 Windows 7 32 bit - Supported
Windows 7 WoW64 - Supported
Windows XP 32 bit - Supported
Cisco Finesse 10.0(1) & 10.5(1)

VMware View 4.6, 5.x and 6.0

Horizon View 6.0

Windows 7 (32 bit, 64 bit, and WOW64)

Windows 8.1 (Finesse 10.5 Only)

Cisco Finesse 10.0(1) & 10.5(1) Citrix XenDesktop 4.x, 5.0, 5.5, 6.0, 6.5, 7.0, 7.1, 7.5, 7.6 Windows 7 (32 bit, 64 bit, and WOW64)

Windows 8.1 (Finesse 10.5 Only)

Cisco Agent Desktop (CAD) All Not Supported Not Supported

Notes:


Application Virtualization(top)

Cisco Client Version Unified CCE Version Citrix/XenApp Remote Desktop Services platform
CTI-OS Clients (All CILs) 10.5(1) XenApp 6.0 Windows Server 2008 R2 (SP1)
Cisco Finesse 10.5(1) XenApp 6.5, 7.5, 7.6 Windows Server 2008 R2 (SP1)


Siebel Compatibility(top)

Cisco Siebel Driver Siebel Release
10.5(1) 8.1(x)


ICM-to-ICM Gateway Compatibility (top)

ICM1 ICM2
10.5
 10.0
10.5 9.0


Note: The columns can be switched for forward compatibility. For example, ICM2 at 10.5 and ICM1 at 10.0 is a supported configuration.

Other Product Sets (top)

Unified ICM ACD 10.5 Product Sets (top)

Aspect Call Center w/CMI (top)

Switch Version CMI (Contact Server) ICM 10.5 Notes
v8.02 CMI v5.1.1

v8.3 CMI v5.1.2

v8.3 CMI v5.2

v8.4 CMI v5.2
Aspect 8.4 and CMI 5.2 are End of Support (EOS) by Aspect.
v9.0 CMI v5.2
Aspect 9.0 and CMI 5.2 are EOS by Aspect.
v9.1 (Win2k3) CMI v5.2
Aspect 9.1 and CMI 5.2 are EOS by Aspect.
v9.1.1 CMI v5.2
Aspect 9.1.1 and CMI 5.2 are EOS by Aspect.
v9.2 CMI v5.2

v9.2 CMI v6.2.1

v9.3 * CMI v5.2

v9.3 CMI v6.2.1

v9.3 CMI v6.3

v9.3 CMI v6.4 Yes CMI v6.4 is supported only on Win2k8.

Notes:


Avaya (top)

When reviewing the support details in the Avaya matrixes below, consider the following notes and special considerations related to Avaya support:


Avaya CMS RTA Support Matrix (top)

RTA Version ICM 10.5
4.1 No
4.5 No
4.6.1 No
4.6.2 No
4.6.4 No
4.6.5 No
4.7.3 No
4.8.1 No
5 No
5.0.5 No
5.0.5e No
6.0(x) Yes
6.0 Extended No



AES Server and CVLAN Client Support Matrix (top)

AES Server CVLAN Client Supported ICM 10.5
6.3 (x) to 7.1 (x) Yes Yes


Avaya Communications Manager Support Matrix (top)

ACD Version ICM 10.5
ACM 6.3 (x) to 7.1 (x) Yes

Notes:


Avaya ARS Support Matrix (top)

ACD Version ICM 10.5
4.0 No
4.0.1 No
4.0.3 No
4.0.4 No
5.0 No
5.1 No
5.1.2 No
5.2.1 No

Note: Major ACD versions not listed here should be considered unsupported by Cisco.

Avaya/Nortel (top)

Caveats and special considerations apply with regard to support of this vendor's ACD/Switch types. Consider the following notes as you review the supported matrixes described below:


Avaya Aura Contact Center (top)

AACC Version ICM 10.5
6.0 Yes
6.4  Yes

Note: The Automated Administrator for Symposium (AAS) feature is not supported with AACC 6.4.


Nortel SDK (top)

ACD Version Notes
Nortel SDK 5.0 (with SCCS 5.0 and NCCM 6.0) From September 2008, no further support from Nortel will be provided for SCCS 5.0.
Nortel SDK 6.0 (with NCCM 6.0, NCCM 7.0, and AACC 6.0) HDX 6, RTD 6 must be installed on the PG. Note: SDKs are not integrated with ICM.


Notes:

CTI Support for ACD Types (top)

ACD Vendor ACD Model CTI Server Protocol Support CTI OS Support
Alcatel 4400 ACD w/CSTA-2 Yes Yes
Aspect Contact Server Yes Yes
Avaya Avaya Communication Manager driven by Avaya S8300, S8400, S85xx, S87xx, and S88xx Servers Yes Yes
Cisco IPCC Yes Yes
Nortel DMS -100 Yes No
Nortel DMS -500 Yes No
Nortel SL - 100 No No
Nortel Symposium Yes Yes
Rockwell Galaxy No No
Aspect Spectrum w/ LAN Transaction Link Yes Yes
Aspect Spectrum w. X.25 Transaction Link Yes Yes


Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.

Apple iOS Device Support for REM (top)

Apple iOS 7 and iOS 8 Devices Models
iPad iPad Air, iPad Air 2, iPad 2, iPad 3rd Generation, iPad 4th Generation
iPad Mini iPad Mini, iPad Mini with Retina Display, iPad Mini 3
iPhone iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus
iPod Touch iPod Touch 5th Generation


Android Device Support for REM (top)

Android Vendors Models
Samsung Galaxy S4, S4 Mini, S5, S5 Mini, S6, S7
Galaxy Note III (or newer)
Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google Nexus 5, 6, 7, 9, and 10
LG G2, Optimus G3
Motorola Moto G
HTC One M7, M8, One Max
HP Slate 7, 8, and 10

Additional Notes:


Jabber System Requirements for REM Agents (top)

System Requirement Jabber for Windows and Finesse Agent Desktop Jabber for Mac and Finesse Agent Desktop
Operating System
  • Microsoft Windows 7 SP1 or later: 32 and 64 bit
  • Microsoft Windows 8.x: 32 and 64 bit
  • Windows 10: 32-bit and 64-bit
  • Apple OS X Mountain Lion 10.8.1 or later
  • Apple OS X Mavericks 10.9 or later
  • Apple OS X Yosemite 10.10 or later
Installed RAM

4 GB

4GB

Free physical memory 2 GB 2 GB
Free disk space 1 GB 1 GB
CPU speed and type 4th Generation Intel Core i3 or later 1.6-GHz dual-core Intel Core i5 or later on the following hardware:
  • Mac Pro
  • MacBook Pro (including Retina Display models)
  • MacBook
  • MacBook Air
  • iMac
  • Mac mini
GPU DirectX 11 on Microsoft Windows 7 N/A
I/O ports USB 2.0 for USB camera and audio devices USB 2.0 for USB camera and audio devices
Screen resolution For Finesse clients, the minimum supported screen resolution is 1024x768. For Finesse clients, the minimum supported screen resolution is 1024x768.


Browser Support for REM Customers (top)

Browser Supported Version Verified Against Plug-in Required Platform / Operating System
Google Chrome 33+ 47 No
  • Windows
  • OSX
  • Linux
  • Chromebook
Mozilla Firefox 28+ 40-43 No
  • Windows
  • OSX
  • Linux
Microsoft Internet Explorer 11 11 Yes Windows
Apple Safari 8+ 8.3 Yes OSX
Microsoft Edge 12+ 12 No Windows 10 Co-browsing only—no Voice & Video
Opera 28+ N/A No
  • Windows
  • OSX
  • Linux

Note: Mobile browsers are not supported.