مركز الاتصال - إعادة توجيه المكالمات غير متوفرة - يلزم إستخدام مشغول إعادة توجيه الاتصال

CFGNA - مجموعة الصيد - تعيين CFB عند إستخدام خيار الحلقة المتزامنة

عند إعداد إعادة توجيه المكالمات لمجموعة الصيد، تحتاج إلى إستخدام CFB بدلا من CFGNA عند إستخدام نوع الصيد المتزامن. في ما يلي تفسير:

فيما يلي مثال على وكالتين تم تعيينهما مركز اتصال:

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 | 
localHost40149832

Trying agent: 101

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-CG6109080 | 
localHost40149832

Trying agent: 102

ولا يتم تسجيل الوكلاء بحسب الانقطاع المحلي (على سبيل المثال) :

2010.05.13 17:30:10:276 GMT+00:00 | Info | CallP | SIP Endpoint | 14105526501x102 | 90103-G6109080 | 
localHost40149837:0

Transforming Event: com.broadsoft.events.iwp.ConnectRequestEvent 
{CHCallManager.localHost40149837,SipEndpoint.localHost40149837:0}

2010.05.13 17:30:10:276 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x101 | 90103-G6109080 | 
localHost40149835:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 1\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:202) 
     
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:121) 
     
3: 
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5: 
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)

و

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | SIP Endpoint | +14439510409 | PSTN | localHost40149830:0

Transforming Event: com.broadsoft.events.sip.Sip100InfoEvent

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x102 | 90103-G6109080 | 
localHost40149837:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created
Thread \"Call Half Input Adapter 2\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:202) 
     
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:121) 
     
3: 
com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans
former.java:246)
4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)
5: 
com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)
6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)
7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)
8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)
9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)
10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
13: java.lang.Thread.run(Thread.java:619)

النتيجة إصدار سبب الانشغال:

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Service | +14439510409 | 90103-G6109080 | localHost40149832

ReleaseWithCauseEvent (cause=BUSY) created
Thread \"Call Half Input Adapter 0\" stack elements:
1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:202) 
     
2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.
     
     
       (ReleaseWithCauseEvent.java:121) 
     
3: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.huntExhausted(HuntGroupServiceInstance.java:547)
4: com.broadsoft.services.huntgroup.StateEngine.huntExhausted(StateEngine.java:688)
5: com.broadsoft.services.huntgroup.SimultaneousStateEngine.allAgentsFailed(SimultaneousStateEngine.java:532)
6: com.broadsoft.services.huntgroup.SimultaneousStateEngine.processHuntingState(SimultaneousStateEngine.java:214)
7: com.broadsoft.services.huntgroup.SimultaneousStateEngine.runEngine(SimultaneousStateEngine.java:71)
8: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.processEvent(HuntGroupServiceInstance.java:260)
9: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.routeToServiceInstance(ReleaseWithCauseEvent.java:479)
10: com.broadsoft.apm.asservicemanagement.ASServiceBus.routeEvent(ASServiceBus.java:251)
11: com.broadsoft.apm.callp.CHCallManager.processEvent(CHCallManager.java:1346)
12: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1416)
13: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)
14: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)
15: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)
16: java.lang.Thread.run(Thread.java:619)


2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | Timer

Accounting timer stopped - localHost40149839, AUDIT, id=2822790

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 | 
localHost40149832

CFGNA External Timer Cancelled

فهاد شي طبيعي ومتوقع وصلك:

2010.05.13 17:30:10:278 GMT+00:00 | Info | Sip | +15856272112 | localHost40149831:0

udp 420 Bytes OUT to 192.168.215.5:5060
SIP/2.0 600 Busy everywhere
Via:SIP/2.0/UDP 192.168.215.5;branch=z9hG4bKBroadWorks.1q6vn6u-192.168.215.5V5060-0-157003504-699484156-1273771810271-
From:\"ENGINEERING T20\"
     
     
       ;tag=699484156-1273771810271- 
     
To:
     
     
       ;tag=1041404320-1273771810275 
     
Call-ID:BW173010271130510705568600@192.168.215.5
CSeq:157003504 INVITE
Content-Length:0

لأن سبب الإصدار مشغول، يتطلب الوضع CFB المعين إلى HG.  سيقوم CFGNA بالإرسال فقط إذا تم إرسال دعوة إلى جهاز واحد أو أكثر. نظرا لعدم تسجيل دخول أي مستخدم إلى مركز الاتصال، لم يتم إرسال دعوة إلى المستخدم.