Welcome to the overview of SMB Support Assistant. When you have completed this overview, you will be able to:

• Identify the services provided by the Cisco SMB Support Assistant
• Identify the components of the Cisco SMB Support Assistant
• Explain how you would determine the need for the Cisco SMB Support Assistant
• Explain how you would overcome an objection to the SMB Support Assistant

This overview will take you approximately 10 minutes to review. You will begin by learning about the services provided by the Cisco SMB Support Assistant program. To return to Module 4 at any time, click the “Return to Module 4” link in the upper left corner of the screen.