Cisco Unified Communications is the first example of how Cisco is launching services that fully embrace the Cisco Lifecycle Services Framework and that demonstrate activities end-customers need to be successful with Cisco Advanced Technologies.

Some of the benefits of Cisco Unified Communications services include:

• Providing expanded hardware server and software application support in one contract
• Allowing for per user or per application pricing
• Providing system-level support with enhanced collaboration with a multi-technology team, ensuring the right expert the first time
• Providing a complete solutions approach versus box-by-box support
• Using a new ordering and quoting process