In this course, you are going to learn about the products, processes, and tools that you need to successfully support your customers and to market technical support. Each module within this course is designed to provide a salesperson who may not be familiar with Cisco services with the information needed to:

• Educate the customer on the complete service offerings for Cisco hardware and software availability in his or her location
• Demonstrate the value associated with having a service contract versus only having a standard warranty
• Recognize the differences between the levels of support customers receive under a warranty versus a service contract
• Clearly articulate the value associated with Technical Support Services for Cisco hardware and software to customers
• Overcome objections and concerns that customers may raise regarding service contracts
• Implement the appropriate tools to track progress of services sales opportunities