Discover how to use Cisco collaboration solutions
A Day in the Life of an Insurance Professional. (3:51 min)
Improve Customer Trust While Delivering Value
As consumers become more educated and savvy about their insurance choices, carriers are addressing the need for greater customer centricity holistically with better insight, optimized processes, and enhanced customer reach through direct and indirect channels.
An agile insurance carrier that can unify data, applications, and human expertise to efficiently deliver personalized service at the right time, to the right customer, across sales, underwriting, and claims is positioned to deliver convenience and value that lead to trust and profitable growth.
Likewise, to remain competitive, it's imperative for today's insurer to not only attract and retain talented next generation employees to drive future innovation and growth, but to also enable a more flexible agent/broker network.
Cisco's portfolio of solutions helps you and your agent/broker network engage with customers in the way the customers choose, by using customer knowledge to delivery personalized service, simplify operations and support, and safeguard privacy and security.
Discover how to use Cisco collaboration solutions
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Featured Content
- White Paper: Future Insurance Employees - Remote, Collaborative, and with Their Own Devices (PDF - 206 KB)
Register to learn about the convergence of consumer technology, employee work/life balance demands, and how the globalization of expertise is transforming the insurance industry.
- Brochure: Cisco Unified Workspace for Insurance (PDF - 1 MB)
Read about the Unified Workspace and an introduction to Cisco's Smart Solutions for enabling today's employees and agents to "work your way".
- Success Story: Collaboration Boosts Productivity for Generali Group(PDF -185 KB)
Read how one of the leading insurance providers in Italy reengineered their Unified Communications technology and business processes to improve workforce productivity.
- White Paper:Transforming Claims Management with Communication and Collaboration Technology
Register to learn how property and casualty insurers can apply communications and collaboration technology to lower claims expenses while transforming the entire claims process.
- Point of View: Winning the Battle for the Wealthy Investor (PDF - 216 KB)
Read our Cisco IBSG study which uncovers significant opportunity to address the needs of wealthy under-fifty Investors.
- Video: The Collaboration Advantage - Buzz, Tactical Necessity or Strategic Business Imperative?
(Video - 3:51 min)
Explore how revised business processes, aided by collaboration technologies, can yield operational efficiencies, new customer/supplier experiences and new business models.
Solutions
- Collaboration for Insurance Claims
Improve the claims process to reduce costs, streamline workflows, and better retain customers.
- PCI Connected Payments
Keep your customer data secure and address industry regulations throughout your operations, including agency offices and contact centers.