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Insurance

Insurance

Insurance

Delivering Optimal Service and Protection

With pressure mounting on all financial services firms, the insurance industry is advancing with a renewed focus on customer service.

But even customer service is rapidly changing. Business models built for baby boomers are not reaching generation X or millennials. The days of assuming customer loyalty are past. Forward acting carriers are reaching out to customers through multiple mediums and optimizing business processes across sales, underwriting, claims and retirement management.

Good customer service requires close collaboration with customers and agents as well as among business units. The Cisco Smart+Connected Insurance solution portfolio helps you and your agent/broker network:

  • Engage with customers in the way the customers choose
  • Use customer knowledge to delivery personalized service
  • Access expertise across the enterprise for one and done service
  • Simplify operations and support
  • Safeguard privacy and security

Advantage Through Virtualization and Collaboration

Cisco is working with companies like The First American Corporation to improve unified communications through virtualization and collaboration. (Video - 4:00 min)

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Advantage Through Virtualization and Collaboration

Cisco is working with companies like The First American Corporation to improve unified communications through virtualization and collaboration. (Video - 4:00 min)

Solutions

Corporate Connect
Accelerate decision making and negotiations with commercial customers, and improve ability to collaborate and present new programs with corporate risk managers.

Lean Application Management
Leverage the network to move the bulk of your broker-office processing to the data center, eliminating the need to maintain costly in-office server architectures. The Lean Application Management solution supports:

  • Fax over IP: Improve efficiency of your agency/broker operations by enabling them to send, receive and manage faxes and simplify compliance.
  • Voice Recording: Provide a complete, cost-effective voice recording and management solution for agent/broker offices and central operations.

PCI Connected Payments
Keep your customer data secure and address industry regulations throughout your operations, including agency offices and contact centers.

Rapidly Deployable Communications
Provide a unified communications platform so in an emergency you can easily communicate and collaborate with customers, agencies, government entities, and your central operations.

Unified Financial Communications
Transform how people find information, work together, and share knowledge across your enterprise and your distribution channels as well as with consumer and commercial customers.

Virtual Expert Management
Provide outstanding service to customers and agents with a two-way interactive video connection to an appropriate underwriting, claims, or financial expert.

 

Featured Content

Insular Life Enhances Customer Relations in the Philippines with Cisco Unified Communications System
Insular Life integrates voice communication system across multiple sites.

Zurich Financial Services Success Story (PDF - 80 KB)
Zurich Financial Services transforms North American operations through an innovative go-to-market project.

Allianz Deutschland AG (PDF - 169 KB)
This German insurance company's IP-enabled virtual contact center improves customer experience, reduces cost, and enhances flexibility.

Taiping Life Insurance
Leading Chinese insurer uses Cisco IP Telephony solutions to create an integrated voice and data network and enhance organizational efficiency and cost savings.