Industry Solutions

Collaboration Solution for Insurance

Create a Better, Faster, Less- Expensive Claims Process

A more-efficient claims process can help property and casualty or general insurance companies improve profitability while attracting and retaining customers. The Accenture Cisco Collaboration Solution for Insurance Claims enhances a company's claims operation with:

  • Communications and business collaboration tools
  • Technologies such as contact center, instant messaging, video conferencing, and expert locator
  • Integration with claims processing applications

This collaborative claims solution can improve all aspects of the claims process and has its greatest impact in these areas:

  • First notice of loss (FNOL)
  • Incoming call routing
  • Remote management file review
  • Investigation
  • Damage review
  • Remote management approval
  • Customer communications

Solution Overview

White Papers

  • Transforming Claims Management Whitepaper (PDF - 201 KB)
    Learn how property and casualty insurers can apply communications and collaboration technology to lower claims expenses while transforming the entire claims process.

Solution Partners

Relevant Solution Products