Create a Better, Faster, Less- Expensive Claims Process

A more-efficient claims process can help property and casualty or general insurance companies improve profitability while attracting and retaining customers. The Accenture Cisco Collaboration Solution for Insurance Claims enhances a company's claims operation with:

• Communications and business collaboration tools
• Technologies such as contact center, instant messaging, video conferencing, and expert locator
• Integration with claims processing applications

This collaborative claims solution can improve all aspects of the claims process and has its greatest impact in these areas:

• First notice of loss (FNOL)
• Incoming call routing
• Remote management file review
• Investigation
• Damage review
• Remote management approval
• Customer communications