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Cisco Smart Net Total Care Service
SMARTnet Is Now Smart Net Total Care!
SMARTnet has merged with Smart Net Total Care. Now you have access to smart capabilities in addition to technical support.
Proactive Support for Your Network Infrastructure
Resolve issues faster. Reduce downtime. Improve operational efficiency. (04:04 min)
The Internet of Everything creates opportunities to improve productivity, efficiency, and customer engagement. The network is at the heart of this innovation. It must support apps and devices, help enable personal experiences, and connect to clouds more securely.
Our services proactively support, optimize,and help secure your network so you can pay more attention to running your business.
Smart Net Total Care helps solve problems faster, improves operational efficiency, and reduces the risk of downtime. It gives you more time to focus on business innovation while proactively supporting your infrastructure.
What You Get:
- Anytime access to the Cisco Technical Assistance Center (24 hours, globally)
- Advance hardware replacement -- including 2-hour, 4-hour and next-business day options
- Access to operating system (OS) software updates and upgrades
- 24-hour access to Cisco online resources
- Smart support capabilities providing product lifecycle information, service coverage, and alerts
- Proactive diagnostics and immediate alerts on devices enabled with Smart Call Home
- Robust web-based user community to provide the training and support you need to deploy, register, and use these capabilities.
Learn about these and other benefits of Smart Net Total Care, Smart Assist, and Asset Management.
- Smart Net Total Care Data Sheet (PDF - 482 KB)
- Smart Net Total Care At-a-Glance (PDF - 516 KB)
- Smart Net Total Care Service Q&A (PDF - 256 KB)
- White Paper: The Value of Automating Network Operations (PDF - 301 KB)
- Smart Assist At-a-Glance (PDF - 269 KB)
- Smart Assist Q&A (PDF - 705 KB)
- Asset Management At-a-Glance (PDF - 644 KB)
- Asset Management Q&A (PDF - 497 KB)
Let Us Help
Get More from Smart Net Total Care
Realize benefits faster with Smart Assist Service. (PDF - 644 KB)Get Details
Manage Your Assets Better
See how our Asset Management Service can help. (PDF- 644 KB)Learn More
Improve service to your customers with Smart Net Total Care.Find Out How