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Technical Services News
February 2009

Cisco Smart Call Home to Support End-to-End Enterprise Devices

The roadmap for Smart Call Home product support is quickly accelerating beyond the data center. Product Manager Tim Johnson is committed to bringing enterprise customers the benefits of Smart Call Home's real-time troubleshooting. More...

TAC Tip: Preferring MPLS VPN BGP Path with IGP Backup

Brandon Patton and Rodney Dunn from Cisco TAC show you how to configure the routing protocols to provide failover routing in an MPLS VPN topology that has an IGP backup path. This TAC Tip shows the network engineer how to ensure that the primary path is selected upon recovery of a failure. Without careful attention, the backup path would remain primary in this specific topology which creates suboptimal routing. More...

Cisco Live 2009: Save the Date

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. More...

New Edition of the Cisco Product Quick Reference Guide Available

The February 2009 edition of the Cisco Product Quick Reference Guide is now available. This guide presents an overview of Cisco products, services, and solutions for every part of your business. More...

Why Should You Care about IPv6 Security?

All network administrators and security officers should learn more about IPv6 and its security threats and mitigation techniques before deploying IPv6 in their network. This chalk talk by Eric Vyncke provides a short description of the threats, how the network can detect those threats, and how they can be mitigated. More...

"Breaking the Application Bottleneck" through TechWiseTV

This TechWiseTV episode will show you how the Cisco ACE Application Control Engine Module and Cisco Wide Area Application Services (WAAS) supercharge application performance. More...

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection

Check out current and upcoming events and discussions through Networking Professional Connection. More...


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Cisco Smart Call Home to Support End-to-End Enterprise Devices

Many enterprise customers are already benefiting from Smart Call Home. This embedded support feature of Cisco SMARTnet Service provides higher network availability and operational efficiency. Smart Call Home is an award-winning* proactive network diagnostics and real-time alert capability that can identify problems and provide remediation steps before business is affected.

The primary focus has been support for devices in the data center, which include Cisco Catalyst 6500 Series Switches, Cisco Nexus 7000 and 5000 Series Switches, and Cisco MDS 9000 data center products. Additional data center products, including the Cisco Catalyst 4900 Series Switches, will be supported over the next six months.

The roadmap for Smart Call Home product support is quickly accelerating beyond the data center. During the next six months, the following Cisco products will be phased into Smart Call Home product support: Cisco Catalyst 4500, Cisco 7300, and Cisco 7200 products. Support for a majority of mainstream Cisco products, including Cisco ASR 1000 devices; Cisco 800 Series Routers; and Cisco 1800, 2800, and 3800 Series Integrated Services Routers, will quickly follow.

Product Manager Tim Johnson is committed to bringing enterprise customers the benefits of Smart Call Home real-time troubleshooting. "Networking customers will now be able to receive the availability and operational efficiency benefits of a call-home solution that data center customers have determined is a basic requirement."

Smart Call Home is easy to configure. To download the correct software release for your device and appropriate Quick Start Guide, visit the Smart Call Home website.

Smart Call Home is available as part of the Cisco SMARTnet Service; there is no additional cost.

*Cisco Smart Call Home received the 2008 SSPA STAR Award for Best Embedded Product Support.

Cisco Live 2009: Save the Date

Cisco Live, Cisco's IT and communications conference, takes place June 27-July 2, 2009, in San Francisco. This year marks the 20th anniversary of Networkers, Cisco's flagship technical education program offering more than 250 technical sessions across multiple product tracks, including Security.

Learn more today.

New Edition of the Cisco Product Quick Reference Guide Available

The February 2009 edition of the Cisco Product Quick Reference Guide is now available. This guide presents an overview of Cisco products, services, and solutions for every part of your business. A compact, portable, and easy-to-use reference tool, the guide includes brief overviews, important features, technical specifications, part numbers, and ordering information.

New features and information in this edition include:

  • Built-in tabs to find products even quicker
  • Expanded services descriptions by technology in each chapter
  • Cisco WebEx Meeting applications
  • Cisco Physical Security products
  • Cisco CRS-1 Carrier Routing System
  • Cisco Catalyst 2975 Series Switch
  • Cisco Aironet 1140 Series Access Point
  • Cisco Unified Workspace
  • Cisco MXE 3000 Media Experience Engine
  • Cisco TelePresence System 500 and 3200
  • Cisco Nexus 2000 and 1000v Series Switches, and many more

If you appreciate being able to find current product and service descriptions at your fingertips, order your copy of the guide today.

TechWiseTV: "Breaking the Application Bottleneck"

Optimizing application performance in your data center and across your WAN is critical to meeting the demands of end users and customers. How do you identify the right solutions for your specific needs?

Let TechWiseTV eliminate the confusion and misperceptions surrounding your application delivery networking (ADN) options. Learn how you can improve application deployment times and deliver significant power savings in your data center. Find out how you can give your WAN users LAN-like speed and reduce your bandwidth usage with a solution that can easily be installed.

See how the Cisco ACE Application Control Engine Module and Cisco Wide Area Application Services (WAAS) enable you to improve application performance by 300 percent or more while dramatically reducing your operating costs by maximizing the benefits of virtualization. Discover how you can simplify your network architecture and your IT management, add a vital new layer of security against application attacks, and mitigate the risk of making changes to your data center and branch IT environments.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised Cisco IOS documents, highlights of the January release include documentation for the following:

  • Cisco Active Network Abstraction 3.6 Service Pack 4
  • Cisco MDS 9000 Family Fabric Manager
  • Cisco PGW 2200 Softswitch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Upcoming "Ask the Expert" Events and TechTalks from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    • "Troubleshooting Cisco Secure ACS for Windows," now through February 27
    • "NAC Profiler," now through February 27
    • "IOS Firewall," March 2-13
    • "Trusted Internet Connection (TIC)," March 2-13
    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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