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Newsletter
Vol.9, No.3 March 2007
 
 IN THIS ISSUE:
  FEATURE:
CISCO PRODUCT ALERT TOOL
New Functionality Includes Alert History and E-Mail Options

The Cisco Product Alert Tool (PAT) sends you e-mail messages about new Field Notices, Product Alerts, and End-of-Sale information for the Cisco products you specify. Now PAT subscribers have the option to receive a weekly or monthly summary e-mail, rather than receiving alerts on an as-published basis. In addition, users can choose which types of alerts they wish to receive.

If you prefer to view alerts online, the new Alert History feature enables you to create a PAT profile for key products. Date range and the types of alerts you want to search are specified on the Alert History tab. The results are displayed in the same window, and will cover only those products chosen for the profile.

To view an alert history, or receive e-mail alerts, set up a profile in PAT using the following three simple steps:

  • Name your profile.
  • Select the products of interest.
  • Confirm your e-mail address.

You can add products to or remove products from your profile at any time. You can also maintain multiple profiles, one for each area of product interest.

Sign up today for the alerts you need at the Cisco Product Alert Tool:

tools.cisco.com/Support/PAT/do/ViewMyProfiles.do
(available only to registered customers with a valid service contract)

Not registered with Cisco.com? Visit the URL below to register and begin taking advantage of Cisco tools and information:

tools.cisco.com/RPF/register/register.do

NEWS UPDATES     Back to top

New Reader Tip - UPDATE:
Useful Precaution when Making Changes to a Device

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

Before making a change to a device that might cause problems or where you might lose your connectivity, especially if you are not near that device, I like to:

  • Save the working configuration via a "copy run start" command
  • Issue "reload in 5"
  • Make my change
  • Verify change is working alright
  • If changes are correct, do "reload cancel" to cancel the reload

Five minutes might be too long or short for you. I change the minutes depending on the situation.

If the changes don't work and you are kicked out of the router, it will reload on its own after the timer expires. After the device reloads it will come back up with the original configuration.

Note: Avoid/Resist distractions when doing this so the timer doesn't expire if the changes you make are working alright.

-Troy Rader, University of Oklahoma, Norman, Oklahoma, USA

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page at:

www.cisco.com/warp/public/437/readertips/index.html

If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.
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Cisco Quick Learning Modules - UPDATE:
ASA Security Quick Learning Modules Are Now Available

Cisco Quick Learning Modules (QLMs) are free e-learning training components that provide you with a quick and easy way to learn how to complete a specific configuration task on Cisco products.

You can view and download the following new QLMs for your convenience:

  • Utilizing the Packet Tracer Feature on the Cisco ASA -- Learn how to use the Packet Tracer feature of the Cisco ASA to trace a packet during its life span in the ASA, which will enable proactive verification of an applied policy and aid easy troubleshooting on network issues.


  • Securing VoIP Applications Using the Enhanced Features of the Cisco ASA -- Learn how to secure VoIP applications using the enhanced inspection features of the SIP, SCCP, H.323, MGCP, and RTP protocols provided by the Cisco ASA.


  • Configuring the L2TP/IPSEC Feature on the Cisco ASA -- Learn how to configure the L2TP/IPSEC feature on the Cisco ASA.


  • Configuring the Easy VPN Hardware Client Feature on the Cisco ASA 5505 -- Identify functionalities of the Cisco ASA 5505 as an Easy VPN Hardware Client and learn how to configure the same via the Cisco ASDM.


  • Configuring Basic Features on the Cisco ASA 5505 -- Learn how to set up different VLANs in the Cisco ASA 5505. You will also learn how to configure the various features of the Cisco ASA 5505 such as dynamic DNS and DHCP relay.


For more information, you can visit the Configuring ASA and PIX Security Appliances Training Resources page at:

www.cisco.com/web/learning/le31/le29/configuring_asa_pix_security_appliances.html
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Networkers at Cisco Live 2007 - UPDATE:
Anaheim to Host Conference in July

Mark your calendar for Networkers at Cisco Live 2007, to be held July 22-26 in Anaheim, California. Ignite Innovation and join thousands of peers, Cisco engineers and executives, and strategic partners for technical training, onsite testing, access to the latest solutions, and unparalleled industry networking opportunities.

Some of this year's events include:

  • More than 200 Technical Sessions
  • Keynote by John Chambers
  • Full-Day Techtorials
  • Hands-On Labs
  • Case Studies
  • World of Solutions Expo
  • IT Insights Forum -- business solutions track for managers of IT Organizations (new)

Early Bird registration opens April 3, 2007. Sign up today to receive e-mail messages about important registration dates and discounts at:

www.cisco.com/offer/networkers2007/141415_8
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Cisco Marketplace - UPDATE:
Get the Product Documentation You Need Now

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the March release include documentation for the following:

  • Cisco MDS 9124e Fabric Switch for HP c-Class BladeSystem Installation Instructions

You can view the latest release of "What's New in Cisco Product Documentation" at the new location:

www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Visit the Product Documentation Store today at:

www.cisco.com/go/marketplace/WN0307
(available only to registered users)
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Networking Professionals Connection - UPDATE:
Upcoming "Ask the Expert" Events and TechTalks

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

  • "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
    www.cisco.com/go/AsktheExpert

    • "Troubleshooting Intrusion Prevention Systems," now through March 23
    • "Troubleshooting ASA/PIX Firewalls," now through March 23
    • "High Availability in Campus Networks," March 26 through April 6
    • "CCIE Security," March 26 through April 6

    Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

  • TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time:
    www.cisco.com/go/techtalk

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

www.cisco.com/discuss/networking

NEW TECHNICAL TIPS     Back to top

Broadband Cable

Tech Note:
Cable Fiber Node Best Practices for the uBR10k

www.cisco.com/en/US/tech/tk86/tk804/technologies_tech_note09186a00807f32fd.shtml
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LAN Switching

Configuration Example:
All Transparent VTP Domain to Server-Client VTP Domain Migration

www.cisco.com/en/US/tech/tk389/tk689/technologies_configuration_example09186a00807d5d42.shtml

Cisco TAC Case Collection Solution:
How to Prevent the Generation of Inaccurate Timestamps or System Log Messages Caused by the New DST Rules, Outlined in the Energy Policy Act of 2005, in Catalyst Switches That Run Cisco IOS and CatOS System Software

www.ciscotaccc.com/lanswitching/showcase?case=K34435519
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Security and VPN

Configuration Example:
IPsec between a Static IOS Router and a Dynamic PIX/ASA 7.x with NAT

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00807ea936.shtml

Configuration Example:
PIX/ASA 7.x: Enable FTP Services

www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00807ee585.shtml

Configuration Example:
PIX/ASA 7.x Active/Standby Failover

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00807dac5f.shtml

Tech Note:
PIX/ASA 7.x: Pre-Shared Key Recovery

www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_tech_note09186a00807f2d37.shtml

Tech Note:
ASA Security Appliance "Disk0" Error Message

www.cisco.com/en/US/products/ps6120/products_tech_note09186a00807ea93d.shtml

Tech Note:
Most Common L2L and Remote Access IPsec VPN Troubleshooting Solutions

www.cisco.com/en/US/products/ps6120/products_tech_note09186a00807e0aca.shtml

Cisco TAC Case Collection Solution:
Cisco Secure ACS Is Unable to Auto-Adjust to the New DST Rules for 2007

www.ciscotaccc.com/security/showcase?case=K18144403
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Voice and Unified Communications

Configuration Example:
CallManager: Intercom Feature

www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00807f3301.shtml

Configuration Example:
Unity Subscriber as an Operator

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a00807ed1b2.shtml

Configuration Example:
VG248 Port Configuration to Light the Caller ID MWI

www.cisco.com/en/US/products/hw/gatecont/ps2250/products_configuration_example09186a00807d5080.shtml

Tech Note:
Third Party Products Support for Voice Applications

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f4093.shtml

Tech Note:
CallManager 4.x: Troubleshooting High CPU Utilization

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f32e9.shtml

Tech Note:
CallManager 4.x to 5.0 Upgrade Fails due to DMA Error

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f3307.shtml

Tech Note:
Cisco Unified MeetingPlace Web Conferencing: Customize Page Styles

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00807ed969.shtml

Tech Note:
SSO Configuration for the Cisco Unified MeetingPlace Web Conferencing System

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00807ec20d.shtml

Tech Note:
Cisco Unified MeetingPlace Web Conferencing System: Require Client Certificates in IIS

www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a00807ed970.shtml

Tech Note:
Cisco CallManager BARS Issues Troubleshooting

www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807ee59d.shtml

Cisco TAC Case Collection Solution:
When Running Cisco Unity Installation and Configuration Assistant (CUICA), during the Cisco Unity Installation, the "While trying to install the sentinel system driver, Windows Installer returned a failure code: 2, error installing sentinel system driver" Error Message Displays

www.ciscotaccc.com/voice/showcase?case=K09352062
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Wireless

Configuration Example:
Authentication on Wireless LAN Controllers

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807f42e9.shtml

Configuration Example:
QoS on Wireless LAN Controllers and Lightweight APs

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807e9717.shtml

Configuration Example:
Client VPN over Wireless LAN with WLC

www.cisco.com/en/US/tech/tk722/tk809/technologies_configuration_example09186a00807e0b6a.shtml

Tech Note:
Omni Antenna vs. Directional Antenna

www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a00807f34d3.shtml

Tech Note:
REAP Deployment Guide at the Branch Office

www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a00807d4d32.shtml

Password Recovery:
Location Appliance

www.cisco.com/en/US/products/ps6386/products_password_recovery09186a00807f42f9.shtml

Cisco TAC Case Collection Solution:
How to Configure the Cisco AP as a Workgroup Bridge

www.ciscotaccc.com/wireless/showcase?case=K30400624

NEW FIELD NOTICES AND SECURITY ADVISORIES     Back to top

U.S. Daylight Savings Time 2007

Field Notices:
New Documents for Security and VPN, Voice and Unified Communications, WAN, and Wireless Technologies

www.cisco.com/public/news_training/whats_hot.shtml
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Broadband Cable

Field Notice:
Cisco RF Switch Firmware Version 3.60 - Mandatory Upgrade

www.cisco.com/en/US/products/hw/cable/ps2209/products_field_notice09186a00807f3273.shtml

Field Notice:
Bad Pointer in NVRAM

www.cisco.com/en/US/products/hw/cable/ps2209/products_field_notice09186a00807ee4b9.shtml
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Cisco IOS

Security Advisory:
Multiple IOS IPS Vulnerabilities

www.cisco.com/en/US/products/products_security_advisory09186a00807e0a5b.shtml

Cisco TAC Case Collection Solution:
How to Configure Logging in Cisco IOS

www.ciscotaccc.com/core/showcase?case=K90552812
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LAN Switching

Field Notice:
ACE Versions A1.3 and A1.3B Purchased Prior to February 13, 2007 Have Invalid PAK Information

www.cisco.com/en/US/products/hw/modules/ps2706/products_field_notice09186a00807ed706.shtml
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Optical

Field Notice:
15454-SA-HD and 15454-SA-HD-DDR Shelf Assemblies Have Incorrect Power Filter Capacitor

www.cisco.com/en/US/products/hw/optical/ps2006/products_field_notice09186a00807d4148.shtml
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Security and VPN

Field Notice:
CIVS-EDTFM-230= - CSIBU 230VAC External Power Supply Issue

www.cisco.com/en/US/products/ps6936/products_field_notice09186a00807ddde3.shtml

Field Notice:
CTA Software Versions 1.0.55, 2.0.0.30, and 2.0.1.14 Have Been Removed from CCO due to PSIRT - Immediate Software Upgrade Is Recommended

www.cisco.com/en/US/products/ps5923/products_field_notice09186a00807f2f47.shtml

Field Notice:
Change to the ASA Base Product ID Has Caused Confusion

www.cisco.com/en/US/products/ps6120/products_field_notice09186a00807dbea6.shtml

Security Advisory:
Cisco Catalyst 6000, 6500 Series, and Cisco 7600 Series NAM (Network Analysis Module) Vulnerability

www.cisco.com/en/US/products/products_security_advisory09186a00807f4139.shtml

Security Advisory:
Cisco Catalyst 6000, 6500 Series, and Cisco 7600 Series MPLS Packet Vulnerability

www.cisco.com/en/US/products/products_security_advisory09186a00807f413e.shtml

Security Advisory:
Multiple Vulnerabilities in 802.1X Supplicant

www.cisco.com/en/US/products/products_security_advisory09186a00807ebe6e.shtml

Security Advisory:
Cisco Unified IP Conference Station and IP Phone Vulnerabilities

www.cisco.com/en/US/products/products_security_advisory09186a00807ea93b.shtml

Security Advisory:
Multiple Vulnerabilities in Firewall Services Module

www.cisco.com/en/US/products/products_security_advisory09186a00807e2481.shtml

Security Advisory:
Multiple Vulnerabilities in Cisco PIX and ASA Appliances

www.cisco.com/en/US/products/products_security_advisory09186a00807e2484.shtml

Security Advisory:
SIP Packets Reload IOS Devices with Support for SIP

www.cisco.com/en/US/products/products_security_advisory09186a00807d3715.shtml
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Voice and Unified Communications

Field Notice:
CallManager 5.1(1a) and IBM Servers (Software Only) Ordered through IBM's Xcellerator Tool Cause Installation Failures

www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a00807f19cb.shtml

Field Notice:
Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft February 2007 Security Updates

www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a00807ea9bf.shtml

Field Notice:
CallManager 5.1(1a) and MCS-7835-H2 or MCS-7845-H2 Servers Cause Installation Failures

www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a00807ec5e1.shtml

Field Notice:
Best Practice for CP-7920 Cleaning and Transporting

www.cisco.com/en/US/products/hw/phones/ps379/products_field_notice09186a00807e95ee.shtml

Field Notice:
Sun1280 114526-09 (5.20.3) Firmware Patch for Daylight Saving Time (DST) Change for the BTS10200

www.cisco.com/en/US/products/hw/vcallcon/ps531/products_field_notice09186a00807e96d2.shtml

Field Notice:
CallManager 5.1(1a) and MCS-7835-I2 Servers - BIOS Causes Installation Failures

www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a00807e97f8.shtml

UPDATED TECHNICAL TIPS     Back to top

If you would like to view Technical Tips that have recently received major updates, visit the Document Updates page at:

www.cisco.com/public/news_training/tech_tips.html

ABOUT THIS NEWSLETTER     Back to top

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