Cisco Partner Focuses on Customer Success and Finds Its Own Success with Smart Net Total Care

Cisco Partner Focuses on Customer Success and Finds Its Own Success with Smart Net Total Care

Proactive Data Systems makes the most of installed base management

Proactive Data Systems makes the most of installed base management.

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Smart Net Total Care helps us in budgeting for hardware renewals, upgrades, and to take timely action so we can avoid last minute surprises.
- Satyendra Kumar Rai, SDM, Proactive Data Systems

Challenge

Unlock the full value of Cisco Smart Net Total Care for a large independent oil and gas exploration customer.

  • Provide device lifecycle management
  • Ensure full Install Base visibility
  • Prevent risk in its customer's network

Solution

Cisco Smart Net Total Care

  • Provide the customer with better lifecycle management
  • Provide critical support as well as help meet SLA requirements
  • Create a more stable and consistent IOS network environment

Results

Strengthened customer loyalty and delivered real value for the company.

  • Improved visibility into customer's installed base
  • Gained greater operational efficiency with automated solution
  • Reduced risk via proactive network maintenance

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