Delivering a Seamless Service to a Customer in Need

High Point Solutions collaborated with Cisco Services to enable and accelerate new technology adoption for a bank client.

High Point Solutions has partnered seamlessly with Cisco Services to enable and accelerate success for one of its most important customers.

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We are comfortable operating at any level alongside Cisco Services and know how to seamlessly integrate our complementary portfolios to deliver end-to-end services to our customers from vision through to production deployment.
- Nigel Amos, Strategic Business Development Director, High Point Solutions

Challenge

Bank client was struggling to develop momentum within its campus LAN remediation program due to lack of site-specific information.

  • Deliver solutions with an original equipment manufacturer 'stamp of approval'
  • Create a highly responsive IT service for which customers can have complete confidence
  • Maximize customer satisfaction

Solution

Collaborative engagement that drew from the strengths of High Point Solutions and Cisco Services to supplement the resource constrained client.

  • High level, low level design, and equipment procurement by High Point Solutions
  • Building, staging, configuration, installation, and migration by High Point Solutions
  • Architectural approach and design validation by Cisco Services

Results

Collaboration between High Point Solutions and Cisco Services allowed the client to accelerate the adoption of new technologies, which delivered competitive advantage for the bank client.

  • Speedy remediation of customer issues
  • Rapid establishment of customer satisfaction track record

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