Partner Central

Cloud and Managed Services Channel Program Overview

Launching a Cloud-Based UC Service

See how Verizon's Cisco powered unified communications service helps customers. (2:58 min)

Launching a Cloud-Based UC Service

Partners participating in Cisco's Cloud and Managed Services Program (CMSP) must meet various Cisco requirements to prove the ability to develop, deliver, manage, and support Cisco based cloud and managed service solutions. CMSP partners have demonstrated IT Infrastructure Library (ITIL) Foundation processes, practices, and tools to support Cisco technologies at all lifecycle phases.

For additional information on specific cloud services offered by Cisco partners, visit the Cisco Cloud Partner Marketplace.

Cisco Master Logo

The Cisco Master Service Provider badge and certification recognizes an exclusive group of partners with the highest level of competency and capabilities.  These partners are uniquely positioned to offer best-in-class Cisco Powered services which are validated to insure security, reliability, and performance.  A Master level CMSP partner has passed a third-party architectural and services audit.  Master Service Providers will have a minimum of one CCIE engineer and multiple proven customer references.

A Cisco Master Service Provider is your go-to partner for the most complex and critical cloud and managed service business solutions.

The Cisco Advanced CMSP Certification is for partners who provide a minimum of one Cisco Powered service and have at least one CCxP on their Cisco team.  These partners must also pass a yearly third-party architecture and service audit, and verify proven customer successes.

Express level Cloud and Managed Services certification recognizes partners with expertise in the prepare, plan, design, and implement phases of the lifecycle in selling and supporting cloud or managed services based on Cisco platforms. These partners can offer services either through their own network operations center (NOC) or by entering into a contractual relationship for service-level management with a third-party NOC provider. They are responsible for managing the customer relationship, and represent the cloud or managed services they sell as their own. They must have a minimum of one CCNA on their Cisco team.

Cisco Powered Services

Cisco Powered services can enable customers to connect with confidence while solving their business needs with cloud or managed services.  Cisco Powered services are built on validated Cisco reference architectures to provide scalable, highly secure, and reliable business solutions. Contact a Master or Advanced CMSP Partner to discuss your business need and learn more about Cisco Powered services.

Cloud Services

  • Infrastructure as a Service (IaaS)
  • Hosted Collaboration Solution (HCS)
  • Hosted Collaboration Solution for Contact Center (HCS for CC)
  • TelePresence as a Service (TPaaS)

Managed Services

  • MPLS VPN
  • Metro Ethernet (ME)
  • Internet Service
  • IP Trunking
  • Cisco TelePresence Network Connection (TPNC)
  • Data Center Interconnect
  • Unified Threat Management (UTM)
  • Payment Card Industry – Data Security Standard (PCI-DSS)
  • Business Communications
  • Unified Contact Center
  • Business Video
  • First-Mile Wireless (FMW)
  • Application Performance Management (APM)

Authorized Services Resellers

Complementary to the Cloud and Managed Services certified partners, the Services Reseller is a current Cisco Channel Partner who has contracted  with a Master or Advanced CMSP Partner to resell or OEM the CMSP Partner’s Cisco Powered Cloud Service or Cisco Powered Managed Service.

Cisco validates that the Services Reseller has dedicated Cisco Powered sales and support teams.