Partner Central

Working with a Master Managed Services partner offering a Cisco Powered managed service can help you gain competitive advantage by adopting new technologies with a fixed cost and less risk. A service with the Cisco Powered managed service designation meets or surpasses standards for a premium service experience as defined by the market, by Cisco, and by the industry—and as validated through an objective, independent audit.

The Cisco Master Managed Services Certification is for partners who sell and deliver Cisco-based managed services through a premium network operations center (NOC) investment, and offer enhanced management and stewardship practices. These partners have managed service ITIL Foundation processes, practices, and tools for supporting Cisco advanced technologies at all lifecycle phases: prepare, plan, design, implement, operate, and optimize. They must demonstrate the capability to support a minimum of 10 customers, which will be validated through an independent, third-party audit. These partners may also apply for one or more Cisco Powered managed services designation for a particular service, indicating that the service has met the highest Cisco user-experience standards.

The Cisco Advanced Managed Services Certification is for partners who provide Cisco-based managed services through a direct network operations center (NOC) investment, and offer basic management capabilities. Advanced Managed Services Partners use Information Technology Infrastructure Library (ITIL) Foundation processes, practices, and tools to support advanced Cisco technologies. They must demonstrate the capability to support a minimum of 2 customers, which will be validated through an independent, third-party audit. These partners may also apply for one or more Cisco Powered Managed Services Designations for a particular service, indicating that it has met the highest Cisco user standards.

Cisco Express Managed Services Partners recognizes partners with expertise in the prepare, plan, design, and implement phases of the lifecycle in selling managed services based on Cisco platforms. These partners can offer services either through their own network operations center (NOC) or by entering into a contractual relationship for service-level management with a third-party NOC provider. They are responsible for managing the customer relationship, and represent the managed services they sell as their own. They must support a minimum of two referenceable customers and be contractually bound by an SLA.

Cisco Powered managed services offer reliability in finished IT services tailored to your unique business needs. They meet standards set by the worldwide leader in networking that enable operational excellence and a premium experience for such services as unified communications and security, and they deliver them using intelligent, Cisco IP Next-Generation Network-based solutions.

Cisco Powered Managed Security

Efficiently serving the information-access needs for day-to-day operations while simultaneously securing against malicious access is at the heart of this category of services. Managed service providers that have achieved one or more of these designations use industry best practices to protect your business information.

Cisco Powered Managed Unified Communications

Managing enterprise communication systems by integrating them with business processes is the key to enhancing enterprise productivity. Services in this category signify your managed service provider’s competency in providing convergence of your physical communications channels, networks, devices and systems, leading to a smooth contact management service experience.

Cisco Powered Managed Mobile Communications

Cisco Powered Managed Mobile Communication services empower you to securely and reliably access your business information anywhere, anytime, and from any device. It can help you extend the office experience to remote sites using wireless technology. Employees enjoy the same level of service that they experience when they're connected to their corporate VPN, even when they're working in more remote locations that traditional fixed-line services cannot support.

Cisco Powered Managed Data Center

Services in the Managed Data Center category signify your managed service provider’s competency in providing reliable and fail-safe data center services such as storage, virtualized computing capacity, and "pay-as-you-grow" hosted applications from low-end co-location services to high-end, 24x7 uptime, monitoring, and reporting services.

Cisco Powered Managed Connectivity

Services in the Managed Connectivity category relate to a managed service provider's ability to provide highly reliable, secure, and fault-tolerant connectivity to, between, and across your business locations. It signifies service delivery in conformance with industry best practices on robust architectures meeting stringent QoS standards.

Cisco Powered Managed TelePresence

A Cisco Powered Managed Cisco TelePresence service allows you to deploy TelePresence with confidence because it provides proactive management from a network operations center (NOC), comprehensive service-level agreements (SLAs) for service performance, skilled TelePresence room setup and ongoing room maintenance, and concierge-class help desk and reservation services.

Cisco Powered Managed Contact Center

With a Managed Cisco Unified Contact Center services, you receive a full suite of contact management services that can be implemented immediately or incrementally. The service:

• Enables deployments of less than 10 agents and scaling up to more than 1000 agents, and provides you with administrative control options for their environment.
• Provides multichannel skills-based routing, provides agent and tasks states across all media types and controls call queuing.
• Offers network level IP call switching control, network level call routing (ACD) and treatment capability (IVR).
• Delivers options for integrated Web collaboration tools, CTI screen pops and other features from Cisco Unified Contact Center solutions.
• Includes comprehensive SLAs for service performance and a web portal that provides real time and historical performance analysis.

Authorized Managed Service White Label Producer

Businesses continually look for ways to keep up with the pace of technology through internal IT investments, or by reaching out to qualified Managed service providers. Even with internal support, the idea of proactive monitoring and management makes sense. As you look to take advantage of all that managed services offer, it may make sense to do so by outsourcing that monitoring and management to another company. An authorized Managed Service White Label producer provides the ability to do that, by offering these services on a subcontract basis; while still allowing your team full control of your IT investments.